Prince Pool & Spa Service

they stink, stink stink. install pool liner, pool has more craters than the moon and mars combined. installed pool pump, loose and wobbles. said they would fix liner, never heard from them again.

unknown

This year we made an appointment and no one showed.  Now they will not even call us back, left three messages.

unknown

Please see above. The services were not performed and the provider was very unprofessional in not responding to multiple requests for service. I would have great difficulty in recommending this provider to anyone given my recent experience.

We had been using Prince Pool Services for a number of years with little or no complaint, but this year they started opening our pool and just stopped in the middle of it and would not answer any of our many placed phone calls. We used them for years for weekly pool cleaning and they warned us the guy they hired might not be any good, and he wasn't. He started cleaning our pool in May and it took him 4 weeks just to vacuum the pool and there was still dirt everywhere. We called them every other day the 2 weeks before today (July 3rd) asking if they were going to finish our pool (they have it rigged up to an electrical outlet) and clean it before the 4th (we're having a big party) and they would not bother to answer our inquiries. What is really bad is we know Bryan pretty well, as well as wife and daughter but nobody has bothered to contact us and the day before the party we are buying a pool vacuum and getting instructions on how to work with chemicals from a pool store. This is the poorest of professionalism in a business and I wouldn't recommend them to anybody, stay away, in fact.

Neglected servicing of pool for 3 weeks in July/August while I was away. Pool was in extremely poor condition upon return.

See above. I hope angies list can contact him for me.

I called and they promised to come the next day to give an estimate to open my pool.  No show.  When I finally reached them again, they came but were 2 hours late.  We agreed on a price and they were to do the work the next day. No show. No calls.  Don't waste your time!

They never returned any phone calls regarding the salt chlorinator, which apparently was a model that they were not familiar with. The woman that came out did a very good job of cleaning the pool but I was somewhat disappointed that they completely neglected the other part of why I called them. Fortunately I was able to figure out what was wrong with the machine myself so I fixed it. The price was fair and the quality of what they did was good.

Bryan was referred to me by Leslie's Pool Supplies, when I was unhappy with my existing pool person. Bryan answered his phone immediately, promptly returned phone calls and called me when he said he would. He was extremely professional and attentive. He quoted me a price over the phone and that was the final price. No surprises at the end. I am new to pool ownership and he took a lot of time with me to make sure all my questions were answered. He even stopped back AFTER he completed the work to make sure everything was going well and I knew how to operate the system properly. He went above and beyond and I am so happy that I asked for help at Leslie's and they referred me to Bryan. I was at my wit's end and Bryan was a Godsend.