Founded 1979 • With Angi since September 2010
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
05%
Emergency Service
Yes
Eco-Friendly Accreditations
Yes
Licensing
No License Required for Trade
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.
Verified Reviews
Showing 1-25 of 258 reviews
A D.
06/07/2022
Terrible, unprofessional service. They cancelled my appointment twice a couple hours before the technician was supposed to arrive. I had to wait 3 weeks for the first appointment then another week and a half for the rescheduled appointment only for it to be cancelled yet again THE DAY OF! I have to take off of work and miss getting paid to wait for a technician that canceled. So now I am down vacation days, money, time and still have no repair estimate. The supervisor was supposed to get back to me to discuss the issue and has still not reached out. Very disappointed and would never recommend this company.
Description of Work
Repair estimate
Category
ceramic tile, heating & air conditioning/hvac
Phill G.
10/01/2020
I have never been more impressed with a heating/plumbing company. Absolutely terrific work, super tidy, our tech John is a super nice guy, he explained everything beautifully, and the price was very fair. Aqueduct is now our “forever” heating and plumbing company. I’m so confident, I signed up for a service partner agreement. Couldn’t have been better.
Description of Work
Installation of a relay and check on an IBC on-demand baseboard system.
Category
heating & air conditioning/hvac, air duct cleaning
Service Provider Response
Thank you for taking the time to writ this review. We appreciate it very much. Debbie Grieco Operations ManagerAmy G.
01/30/2020
I was very impressed with the customer service on the phone and their ability to get someone to the house the same day. He was very nice. I was given the 3 options which I gather is their claim to fame. SO, here is my take...I have a leaky faucet. I was given two quotes between $1100-1600 to do extensive repairs and the third between and cheapest option, $700-1000 which included a new Delta faucet. Give me a break! A Delta faucet like mine costs about $70. I paid the $79 visit fee plus tax for that visit. Highway robbery. This is a REAL review. Don't bet on all those 5-star reviews as I did.
Description of Work
Leaky kitchen faucet
Category
plumbing
Byung S.
01/16/2020
We called Aqueduct Services to get our two furnace systems as well as the duct work in the basement ceiling inspected. John, the technician sent to our home, was terrific -- he was honest, competent, thorough, and friendly. I would highly recommend his services.
Description of Work
Inspected our two furnace systems, removed some unnecessary duct work
Category
heating & air conditioning/hvac
Andrea R.
12/27/2019
The service man was punctual, professional and knowledgeable. He listened to our concerns and inspected our system. There was some problems with parts relating to our dampers. He obtained the parts for us, and replaced them. Now our system is back on track. Thanks!
Description of Work
The zones on our air conditioning weren't working
Category
heating & air conditioning/hvac, plumbing
Service Provider Response
Thank you for taking the time for writing this review. We appreciate it very much. Debbie Grieco Operations ManagerVivian L.
12/27/2019
Very pleased with Aqueduct’s service! Our furnace broke in December, with a newborn due in a week! Aqueduct was able to move around appointments to install a new furnace 2 days before I delivered! Having heat in the house was paramount, so I appreciate how quickly Aqueduct sprang into action to help us. I definitely recommend them for your heating needs.
Description of Work
New heating System and humidifier
Category
heating & air conditioning/hvac
Julie R.
09/07/2019
Our central air went out on july3. I still got 4 estimates. Derek was so professional and considered all of our needs. He went above anyone else in designing our new furnace and central air. The price was competitive and they pushed up the installation Because of the heat wave, we are so happy we chose them. Honest and fair good work!
Description of Work
Heating & A/C
Category
heating & air conditioning/hvac
Service Provider Response
[Member Name Removed], Thank you so much for writing this review for our company. Derek does try hard to do his best for every customer. I'm happy to hear he was able to help you with your needs. It was great working with you, Thank you for your business. We appreciate it very much. Debbie Grieco Operations ManagerMARC M.
07/23/2019
They did a superb job. Wilbert showed up on time -- in fact, a day early to get me hot water sooner -- and after he and his partner worked practically non-stop for almost ten hours, I had a new water heater, a new mixing valve, a new pump, new pipes, new this, new that, and it all worked perfectly. Beautiful job, too; on top of everything else, it also looks really nice! They also removed the old unwieldy water heater that was wedged into a very tight space and replace its substandard piping. Also...and very important...they patiently answered all my questions in a manner that I could understand, explained exactly what they were doing, kept my house clean, and updated me on their progress. In addition to being highly skilled and meticulous, they're also very pleasant people. You really get the sense that the customer matters.
Description of Work
Installation of 60 gallon Indirect Water heater with new mixing valve & pump.
Category
water heater repair
Service Provider Response
I'm glad to hear that our Technicians made it a great experience for you. Thank you for the review and your business. Debbie Grieco Operations ManagerFrank M.
06/28/2019
They showed up on time and fixed the problem with no issues. Brandon was neat and thorough. I would definitely use them again for water heater as well as for heat and AC.
Description of Work
Replace part on tankless water heater
Category
water heater repair
Service Provider Response
Thank you for taking out the time from your busy day to write this review. We appreciate it very much. Debbie Grieco Operation ManagerGeorge B.
04/17/2019
This was included as part of my annual plan, which costs about $14/month and entitled me to a 15% discount on all repairs. The tech, John, was very polite, pleasant and prompt. All was in good shape. Pointed out a few minor items that merit monitoring but no hard sell on paying for things I don’t really need.
Description of Work
Annual HVAC pre-season inspection.
Category
heating & air conditioning/hvac, plumbing
Service Provider Response
Thank you for the review. We appreciate you taking out the time to write it. Debra Grieco Operations ManagerKathy K.
01/04/2019
Excellent - extremely easy to work with, friendly, good quality, no issues whatsoever. Price was a little high but consistent with Westchester County. I suspect the work they did this week will prevent problems for me in the future, so it was worth it.
Description of Work
Started with a leaking water heater and morphed into a pressure valve, water meter, and main valve replacement, along with an unexpected sewer line snake.
Category
plumbing, water heater repair, drain cleaning
Service Provider Response
Thank you for taking out the time for writing this review. We appreciate it very much. Debbie Grieco Operations ManagerLloyd T.
06/03/2018
The repairs were done correctly and promptly. However, they charged for an initial visit, but they couldn't do the repairs for reasons outside of their or our control. That amount was not put towards the final charge for the work that was completed at a later time. The charge was very high for the work done. We requested an itemized estimate before the work and requested it after the work was completed. We never received it. We used Aqueduct for several years for plumbing and a major HVAC upgrade, and HVAC maintenance based upon reviews in Angie's List. We have always been very satisfied with the work and the people that did the work. There were some issues with the HVAC upgrade because of initial mistakes made by this company due to the complexity of the job. However, they were resolved. We continued to recommend this company and to use them. Given this latest experience, unfortunately, we can no longer recommend Aqueduct. They have lost a loyal customer.
Description of Work
Plumbing repairs for a tub and a shower.
Category
plumbing
Service Provider Response
I called the customer and spoke to him about the job. I told him let me look into it and see what I can do. I looked into the service call and called back to see how I could make them a loyal customer again because we value every customer but have not been able to get in contact with them yet.Richard B.
05/06/2018
Experience with this company and its personnel, from front desk (Cheryl) to project manager (Debbie) to technician (Brandon) was excellent all the way. Everyone was very pleasant and responsive. They fit me in, a new customer, during a peak trouble day for air conditioning everywhere. The technician was extremely professional and knowledgeable, explaining everything step-by-step as he went. Our 23-year-old central A/C was up and running on the first visit. Great experience overall and will call Aqueduct first when it is time to replace and upgrade.
Description of Work
A/C Inspection and immediate repair
Category
heating & air conditioning/hvac
Service Provider Response
Thank you for writing this review. We appreciate it very much. Debbie Grieco Operations ManagerMARC M.
05/01/2018
Out of nowhere, water started pouring through my smoke detector, and I could not figure out why. So I called Aqueduct...on a Saturday...and they had Eddie show up a couple of hours later. Eddie is a good detective (as well as being personable, courteous, and patient). He tenaciously searched for the problem, and finally discovered that a loose spray head on an upstairs kitchen faucet was causing water to leak back into the "shell" (my word) of the faucet and then into the floor, and finally pour through a smoke detector downstairs. The fix was very simple, but the hard part was finding the problem. And that he did, and water is no longer gushing from my smoke detector.
Description of Work
Diagnostics: Why was water pouring through my smoke detector?
Category
plumbing
Service Provider Response
Thank you for taking the time to write this review. We appreciate it very much Debbie Grieco Operations ManagerMARC M.
04/24/2018
For years, it seemed like my house just didn't get enough hot water; after fifteen minutes or so of showering, the temperature would become tepid. So Bobby and Dan suggested that they install a mixing valve to increase the amount of hot water, and also as a safety precaution against scalding if other parts of the system fail. Sounded good to me! Anyway, when Bobby started the work, he noticed that the piping on my water tank was done backwards -- so he suggested that it be corrected. I trusted his judgment, and so he went to work on the two issues. The final product seemed to work; I get more hot water now, which is what I wanted. All good!
Description of Work
Mixing valve installation and re-piping hot water tank.
Category
plumbing, water heater repair
Service Provider Response
Thank you for taking the time out of your busy day to write this review. We appreciate it very much. Debbie Grieco Operations ManagerRaymond M.
04/23/2018
Aileen R.
04/17/2018
The office was very professional and prompt in their responses and following up. The appointment was scheduled promptly and they did everything to accommodate at my convenience. I was kept informed at all times of when I could expect the arrival of the plumber. Brandon arrived on time and was very professional although a bit on the young side for my comfort. I was concerned about his experience since the house was built in 1950 - although old - very solid. The bathroom drip took three visits to fix - the second visit the owner, Dan came with Brandon and brought the part that was needed - except they were given a part for a shower and not the sink. Dan suggested using a piece of that part to hold it while they acquired the correct one the next day. Glad to report - that the drip was finally fixed. The kitchen sink turned out to be less troublesome, but more costly. The sprayer had to be replaced so a new faucet had to be purchased. To Brandon's credit he did provide me with 3 options to choose from. Although the pipes under the kitchen sink were old, they appeared to be pretty solid to me, but Brandon expressed concern that because of their age something could go wrong - so I chose to replace the pipes as well. It took long to have that work updated, but I'm a firm believer that was done years ago is better quality than what we have today - I guess time will tell. In hindsight I probably would not have changed the kitchen pipes - other than that it was an overall good experience with this firm.
Description of Work
I called to fix a steady drip in the bathroom sink and then my Mom requested the sprayer in the kitchen sink be fixed as well.
Category
plumbing
Service Provider Response
Thank you for writing this review. I really enjoyed reading it. I will show it to Dan and Brandon. Thank you for your business. Debbie Grieco Operations ManagerMARC M.
04/12/2018
The downside of perfect work is that the review is boring. Bobby did outstanding work, and demonstrated some top-notch craftsmanship. Look at the picture and see for yourself. And like everyone else I ever encountered at Aqueduct, he was polite, patient, and considerate. He wore booties in the house, answered all my questions in a language I can understand (instead of in plumber-ese), and is an all-around pleasant person.
Description of Work
Installation of a house filter, 3 way bypass
Category
plumbing
Service Provider Response
Thank you for your business. We appreciate it so much. Debbie Grieco Operations ManagerMartha U.
01/18/2018
Sometimes the best course of action is to do nothing. Bobby arrived on time and immediately got to work on a leak that I thought came from my furnace connection. He quickly determined that it was not coming from my unit. He suggested that I'd be better served if my management company sent their plumber as they would be more familiar with the system. His decision was spot on as the plumber who came from management knew instantly what was wrong. Everyone at Aquaduct, Debbie, Hunter and Bobby were there for me every step of the way. I will definitely use them again.
Description of Work
Leak from unknown appliance.
Category
plumbing
Service Provider Response
Thank you for your business. We appreciate it very much. Bobby was so glad he was able to help you out. He was glad to help. Debbie Grieco Operations ManagerC S.
12/31/2017
Robert Fitzgerald arrived on time and provided true Five Star Service. He was professional, efficient and friendly. The work was done in a timely manner with no problems whatsoever. He left the sink cleaner than before and the Quality of replacement is very good. I would definitely use this company and request this serviceman again.
Description of Work
New faucet installation
Category
plumbing
Service Provider Response
Thank you for taking the time out of your busy day to write this review. We appreciate it very much. Debbie Grieco Operations ManagerOmar D.
11/21/2017
Paid upfront for an estimate on replacing heating system and water heater; money was to be used for the future project. The project was delayed for months due to architectural review board issues. When I contacted the company to get a start date post review board; they did not honor the money paid upfront for the estimate stating that it had been too long. They never explained there was a time limit. The only reason I didn't rate an "F" was due to the owner being very amiable during the estimate walk through, and explained everything very throughly.
Description of Work
Heating and water heater replaced.
Category
heating & air conditioning/hvac, plumbing, water heater repair
Ed M.
09/27/2017
The technician was very professional and did an excellent job installing the water heater and cleaning up the area after he was done. However, the price was a bit exorbitant. The water heater that I had installed was the Amtrol Boilermate WH-41Z. This water heater can be bought from Home Depot or Amazon for about $900 -$1000. Installation should not have cost over $2000 and that is why I have marked no for "Would you hire again?".
Description of Work
Replace leaking oil-fired water heater.
Category
water heater repair
Service Provider Response
I'm sorry to hear that you felt the price was high. We do not buy our products from homedepot or online. The products we buy are from the supply house and are of much better quality which in turn cost more. I would like to take this time to let you know that we appreciate your business very much. Debbie Grieco Operations ManagerMae I.
09/19/2017
Excellent service - response time was great, explanation of work and options were presented to me with no pressure.
Description of Work
a toilet was clogged and all home remedies were not working.
Category
plumbing, drain cleaning
Service Provider Response
I want to thank you for business and writing this review. We appreciate it very much. Debbie Grieco Operations ManagerLisa W.
09/18/2017
Went smoothly. New washers installed to fix leak.
Description of Work
Need shower leak fixed.
Category
plumbing
Service Provider Response
We want to thank you for taking the time to write this review. Every review is so important to us. We appreciate your business. Thank you, Debbie Grieco Operations ManagerLaurie B.
09/13/2017
I did not do any further work with them.
Description of Work
I had a problem with my heat. Aqueduct determined that the vents on all of my radiators were clogged and came and changed them. I still had problems with the heat, and (I don't recall how) wound up finding out that there was a leak in my gas boiler likely caused by low water. Aqueduct brought the Burnham dealer to "prove" that they were not responsible, as the burner was JUST out of warranty, and then wanted to charge me full price for a new oil burner (with no consideration for the other work they had done..
Category
heating & air conditioning/hvac
Phone
Address
115 Wall St
Valhalla, NY 10595
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