Reimer Heating & Air Conditioning

I was lied to and deceived by Reimer. Was shown camera pictures of supposed cracks in the plates and rings of my heat exchanger. Not sure what I was seeing - a line on gray background? Told leaking CO - must be just under what my CO monitor picks up, unsafe. Told furnace should legally be turned off but if replaced very soon could leave it on. Given quote $4400, financing available. Within 48hrs had another company perform cleaning/maintenance. No cracks whatsoever spotted with camera, oxygen level 98%-perfect, exhaust well under unsafe levels, perfect. NOTHING WRONG WITH MY FURNACE!

I contacted Reimer and explained what exactly we were looking for. We currently have 2 Mitsubishi Splits in the Home and looking to replace/compliment those systems with HVAC to heat/cool the attic and cool the 2nd floor. An appointment was made and I was specifically told to make sure both adults in the household, who were capable of making these decisions, were home for the 60-90 minute assessment. The employee, Steve, arrived on time (Tuesday) and we began the discussion. He stopped us about 10 minutes into the discussion after we stated that we wanted a HVAC system in the attic (as stated on the phone). He advised us that this was beyond his experience level and that he would have to return the next day (morning) with a more experienced team member, Rick. I cleared my entire schedule (my partner could not) only to have a no-call / no show (Wednesday). I contacted Reimer directly at 3:30pm and spoke to the receptionist who read the notes in my file and promised a return phone call from Steve. Steve never called and never showed. The following day (Thursday) I contacted Reimer in the morning (11:00am) for any update / information. I was again told that they would contact Steve directly and have him contact me directly. Steve called me at approximately 2:30pm, (the first contact since the start) and apologized for his demeanor citing personal reasons, the office was busy, and he could not get ahold of the more experienced tech. (All good reasons HAD HE CALLED). Steve promised he would contact Rick and set up an appointment in the morning (Friday). He would call by 6pm Thursday to confirm. I informed him that we were leaving town on business on a flight at 5pm but would keep the morning free for him and Rick. I even offered (and emailed) a copy of my Survey for the home to help them gain a better understanding before arriving. 6pm came and went, it was another no call / no show by Steve, Rick & Reimer. Friday morning came and went. We kept our morning open while packing for our trip and there was never a response. The most inflaming thing about this is that Reimer requested that any decision maker in the household be present for the consultation as not to "waste" THEIR time....... and then they no call / no show me THREE TIMES in four days. How is my time any less important then theirs. On day one I was asked how quickly I would be interested in moving forward and that this was their slow season and they have six separate teams working so the job was ready to be started and completed quickly. Again, this is no reflection on Brandon and his professionalism while completing a tune-up on my HVAC in the fall, however, I will not being using good Reimer again in the future. I'm upset that I purchased their annual maintenance package and have already paid for a spring tune up. I am a completely understanding consumer and work in transportation, a very dynamic industry, so I understand things not going as planned, however, you should never leave your customers in the cold!

This company is a great example of what good customer service should be. The furnace broke down in February and, with a baby in the house, we hoped to find a fast fix. We got that and more from Reimer. The technician arrived quickly and on time. He was personable and professional. The repair price was reasonable. We surely saved this number for future reference!

Extremely Well! In and Out in a few hours! They took my old furnace out with them free of charge too! They helped me with the paperwork for a new High efficiency furnace and even got me a $440 rebate!

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They are the God-awfulest company; I will never, ever deal with them again. They put in inferior furnaces, the worst hot water tanks and they are very expensive. Then they want to charge you more on top of everything else to service everything. They are absolutely the worst. They are overpriced and they have inferior products.

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Yes, I would use them again.

Fast and efficient, good quality work, great customer service, great follow up too. 



Overall good servicing in general, the guy was nice, he was very, he explain everything that needed to be done and needed, what would intentionally needed and the cost he gave an estimate.

did what was advertised

They've always been available for us. They're a very good business and they stand by their service. We've purchased things from them. Their technicians are wonderful and that's why we stay with them. They're affordable. Sometimes we have to pay a little more for the service but their prices are comparable.

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I am very pleased with them. I have a plan with them. It is free services and it is $111. I have been using them for more than three years.

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I am on a contract so there was no cost.

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It went well. I should have gotten a professional to begin with, they saved all the previous mistakes someone else had made.

one note though, to get to the plumbing they had to open a wall and they over-cut on the drywall just beyond the stud and diagonally, so now i have to cut the hole twice the size or add a new stud.... so i have to hire someone else to patch it.
 i didn't think i needed to tell 3 men how to open a wall. 

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