COONEY AIR CONDITIONING & HEATING

I’ve used Cooney in the past for HVAC and had good luck with them. Sadly something has changed and they have gone downhill drastically. I also had a horrible experience with them with some Air conditioning work I needed done but since I had good luck with the furnace in the past I decided to give them another try. I guess I learned my lesson and it was another big fail. They do okay if you need a quick emergency service call but trying to get them to follow up with you and schedule something not emergency is a big fail. When I spoke to him on the phone and explained what was wrong I was told I would get a call back within a couple days to get something scheduled for the following week. We discovered that several of my exterior gas lines were rusted out and had holes in them so I cannot turn on my grills or fire pit. He didn’t consider this an emergency so asked if the following week was okay. I told him it was. Now it’s a month later and I never got the call to schedule the appointment or do the work. This was the 2nd time they blew off the call and work as he was also supposed to follow up with me about installing a humidifier on my furnace and didn’t bother to call me back for that either. So now that is twice that I was promised a phone call to schedule that never happened. I learned my lesson. Cooney is one to cross off my list unfortunately.

Very well!

Well called and tried to get someone to my house but the person asked if I could take pictures and send it to them instead, I did as asked and then after back and forth a 'construction tech' got on the phone and said i needed to replace my water heater and my furnace because the heating duct was not good and I could die...then when I asked more specific questions he backed off that I needed a new furnace but definitely needed a new water furnace (it was 1 year old). Never trust someone who isn't willing to come out to the house to look at your problem,

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It took a while to diagnose the problem, but was able to repair it. He does know his stuff.

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After playing a bit of phone tag (my fault...I was just not able to call or answer their return calls during my work day), I talked with a woman at their office. She said she would have the tech call me. He called within a 1/2 hour and said he was 13 miles away and could come right then! Very pleasantly surprised with that as I figured there must be 100's of calls with the heat wave. The tech, Joe, was here for about 1 - 1.5 hours. He serviced the unit and it's been working perfectly! Joe really seemed to know his stuff and knew exactly what to do! Very pleased with Cooney!

1- After hours call on Memorial Weekend. Serviceman could not fix the problem. He said a whole new part was needed and he didn't have it.  Cost approx.  $240.

2- Service man came on Tuesday.  He said we didn't need a whole new part, just a fuse.  He replaced the fuse and cleaned the coils approx:   $230. (He could have fixed it on Saturday... we were without air in 90 degree weather for days)

3-  Air Conditioner stopping working again a week or two later.  They came after 5 p.m.    Service man was there for 10 minutes.  He said he cleaned the coils and fixed a wire.   $139 (another after hour call).  He was extremely rude because my Mom didn't have her checkbook. Almost threatening.  They eventually called me for a credit card number to pay the bill.

4- Two days later, the air conditioner stopped working. Called them again. My brother was in town and handled it.  He told them he expected them there to finally fix it right .  This service man said that there was a wire loose and there were several wires that needed tightening.  No charge this time.  I still think we should have been refunded the previous money when the first guy misdiagnosed the problem and  yet we had another service charge on that Tuesday.  Not to mention the after hours called for $139 when obviously things were not done correctly.

Everyone I dealt with at the company was professional and courteous.

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vWork went well, Since we were not an existing customer we had to write a check for the service call on Sunday. They do not want payment for the furnace work until the entire job is finished. No deposit.  They need to come back to finish up a few things but I know they will be back soon because they want to get paid.

Nothing happened. I figured that if they can't be bothered to call back to make money what would happen once you paid them and then had a problem. Better off to pass on this business.

After meeting with them and having them come out to check my house out, he said he would call me with a quote. I waited over a week without hearing from them, then called them myself to get the quote. The quote was higher than the initial range he had given me during our initial meeting which surprising because he said the job was on the extremely easy end of the spectrum. 
He said that they would call me back shortly to set up the time to come install it. I waited a week and a half before calling them back and being told they'd give me a call in a few days. I then waited three weeks before calling them again. They finally gave me an appointment for the end of the week. They then blew past that appointment time (without contacting me) by several hours. I called them after a few hours to see what was going on. The installer did come later in the day and did the job.
All that being said, I'm happy with the quality of the work, but boy, it was certainly a hard time getting them. I would use them again, but I would hope that they would be more responsive.

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Cooney Air Conditioning & Heating came out after several other companies wouldn't since I was not an existing customer.  The serviceman did a good job and he was personable.

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They were great, we signed a contract with them with no obligations so we will certainly be using them in the future.

They explain everything in detail for you. They wear slippers to protect your floors. I'm very impressed! Every year they come & inspect the furnace & boiler to make sure it works correctly which I pay extra for, but it's worth it.

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From the initial sale to completion, I was very happy with them. I evidently never and quot;completedand quot;: my Angie's List review so this is like two years later.
Unlike some of the other reviews, I received a quote prior to starting the work. The quote was clearly explained to me by the sales rep and given to me in wiriting. I did not pay anything until I approved every detail of their work well after completion.
They arrived on time and were professional and polite. They were not bothered that I was looking over their shoulders the whole time and they patiently explained every step of the process. They also put either runners over my floor or wore the little booties over their shoes.
Now they completely removed my old a/c unit that was no longer operational and also removed my old furnace. Cooney was so quick and clean I never noticed the units gone until I saw the vacant spots. Everything was installed fast.
The techs, whose individual names I cannot remember now but wish I could because they were so nice, took their time and explained every detail of the furnace and a/c unit. I bought the high-end Carrier Infinity model so it had a lot of bells and whistles including the touch screen thermostat.
Since that time I have had them back for two annual inspections (which I would do anyway but they were a part of my warranty agreement) in which I received the same excellent treatment. My daughter handled the firstone and they even explained everything to her in detail.
The last one in September 2014, involved a faulty gas regulator and my furnace was not firing up. They were there within 14 hours and I again, received the same courteous service. The problem was diagnosed and fixed quickly. My annual inspection was rolled into the service call so as to save me a couple dollars that I thought was nice.
I would use them again if I had to and I highly recommend them to anyone seeking such service. I am a single father with two daughters and I do penny pinch but don't mind paying for quality service. That is what I got from Cooney.
Buy with confidence with Cooney.