Bath Renew

"We stand by the BBB’s decision, stating that we made every effort to satisfy this customer. This customer was given the painters telephone number to contact in the event of any problems with the job- but elected not to. The room was painted with paint that was selected by the customer. My name is James Carr. For the last 23 years I have done business as The Paint Doctor. Customer satisfaction and word of mouth referrals have kept me in business since 1990. Late in May 2013, Bath Renew asked me to look at a job. Their client was not happy with the job in the bathroom they had remodeled. I met with the customer, [Member’s Name], at [member’s street address]. She showed me the problems she had with the work, and I pointed out a few things she had missed. We agreed that I would paint the wall with the towel bar, and the adjacent walls, but that the wall with the vanity and toilet could be left as is. I started the work on June 6th. [Member’s name] was at the property when I arrived. I laid drop cloths from the doorway all the way into the bathroom, placing them in front of me as I went. She gave me an opened quart can of Pittsburgh manor hall Semi-gloss, and told me this was the paint she wanted me to use. There wasn’t enough in the can, so I bought another quart and had it color matched. Before I started I showed her color samples from both cans. She agreed the match was good. I sanded the walls smooth, vacuumed the walls and floor, taped the towel bar, base boards and vanity, and painted the walls. Upon completion I removed the tape and wiped down the areas with a damp cloth. There was no paint left on these areas. I asked [member’s name] what she wanted me to do with the empty quart cans and she brought garbage can over to the bathroom. I brought [member’s name] in to review the work. We went over each of the areas that she had had problems with at the start of the work, and she was completely satisfied with the new work. [Member’s name] complimented the quality of my work, and stated she had more work at her residence she would like me to do. I told [member’s name] that if she discovered any problems with my work, to call me and I would come right back and fix them. I left the property confident that she was satisfied with the work. I was quite surprised when Bath Renew told me they had received a registered letter from [member’s name] complaining about my work. She was quite satisfied the day I painted her bathroom, and she had not contacted me with any new issues. Over the past 23 years I have worked hard to build a reputation for The Paint Doctor as a company founded on customer service and quality work. I take my work seriously. As a result, the majority of my work comes from repeat customers and word of mouth referrals. [Member’s name] reviewed the work and was satisfied. I wouldn’t have left the job any other way."

"Bath Renew was hired by the member to assist him in repairing a downstairs bathroom which he had already started while living in an upstairs apartment in the home. Room was totally gutted, area around existing window showed signs of water damage. Minor electrical work in need of being done. To save money, customer requested that we use parts that he had previously purchased, some missing parts, opened boxes, etc.. Customer selected most expensive/ oversized tub available to us. Room modifications were needed to accommodate this size tub. Existing tile floor was previously cracked and damaged, customer did not want to pay to have floor removed and replaced as was suggested he do. Floor removal and replacement would have been more appropriate due to existing damage. Scheduling of work was difficult due to customer being a long haul trucker, and home very infrequently. Job was started as soon as possible due to customer's schedule. Some additional work done at no charge to customer due to time constraints and his inability to repair properly."