"Dear [Member Name Removed], Thank you for your feedback. While I respect your perspective, I feel it’s important to clarify a few points about the job and the services provided. 1. Arrival and Tools: Our team arrived slightly later than scheduled due to unexpected traffic, but we were fully equipped with the necessary tools to complete the job. While you mentioned we lacked certain tools, these were not required for the type of door installation you requested. As for floor protection, we take care to minimize impact, but we received no request from you to take additional precautions, which we would have been happy to provide. 2. Workmanship: It’s disappointing to hear you were dissatisfied with aspects of the installation, as our team followed standard industry practices. Gaps and uneven fits often arise from the pre-existing structure or materials provided, which can require adjustments. Regarding the caulking, we used clear silicone as a professional choice to complete the job on time without sacrificing quality. We suggested going to Home Depot to buy the white caulk you wanted, but instead you insisted on deducting $15 for you to complete it yourself, which we didn't argue against. 3. Final Inspection: My absence during the final inspection was due to scheduling conflicts, but I trusted my experienced team to complete the job professionally. I am always available for follow-up concerns, yet we received no immediate communication regarding these issues before your review. We stand by our work and the professionalism of our team. If there are legitimate concerns, I’m happy to address them further. However, it’s important to provide an accurate account of the service received. Sincerely, Zachery Trakas Owner, Helping Hands | Long Island"