Services we offer
PLUMBING. HOT WATER & STEAM HEATING. RADIANT FLOOR HEATING. DRAIN CLEANING. FIRE SPRINKLER.
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 10% | ||
| 0% | ||
| 0% | ||
| 0% |
We have been doing business with this company for years, despite the very high price, because they were punctual.
In 2008 They replaced our water heater with an AO smith, Gas water heater. They brought the unit, and installed it.
We were charged $1500.00 and given a 10 year warranty. On May 25th 2015, (7 years later) there was a loud cracking sound in the unit and water started gushing from the bottom and flooding the basement. I called Buttermark . Since my contract with them stated that we had a 10 year warranty, I was told that I would have to only pay labor of $450.00
A representative who later identified himself as Paul an owner, came to my house. Before even looking at the unit, I showed him the paperwork that we were given in 2008. It clearly states the date, price, type of unit and a 10 YEAR WARRANTY.
He acknowledged they put in the unit, that was their paperwork but Buttermark would not be honoring the 10 year warranty.
Even though we had been given that warranty by Buttermark at the time of service, we were told "It was ridiculous and must have been written up wrong" and "There is no such thing as a 10 year warranty"
When we said this was their written service agreement, and it was dishonest and disreputable not to honor it, he told us don't be ignorant.
I told him we would see him in court, he scoffed at us and walked out.
UPDATE
JUDGEMENT \: PLAINTIFF vs Buttermark - Plaintiff Prevailed . Money Judgement in favor of me
He was really knowledgable.
While the work was good, the price seemed to be exceptionally high. That is the only reason I would not use this provider in the future. I am sure I can find other quality providers to do the same work at a much more reasonalbe price.
They were very professional and explained any questions I asked.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
16 NEW DORP LN, Staten Island, NY 10306
Get our Angi-powered app
