"Thank you so much for the kind review. We try not to be the average plumber and explain all as we're going along. We are happy you reached out to us and extremely happy; that you were satisfied with the service we provided."

"Thank you for taking the time to review our services. JPI Plumbing takes pride in our work and making our customers happy. Thank you again."

"Thank you for this review; we are happy we were able to help resolve the issue at this horrible time in our lives. Stay safe!"

"Thank you for taking the time to submit a review. We take the homeowners into consideration and try to distance ourselves from the average plumber. Glad the suggestion helped you out in a few ways. Thank you again; stay safe!"

"Thank you for taking the time & share your experience with others. JPI Plumbing & Heating Inc. tries to make every experience as if it were a family members issue. Thank you for choosing us; we're here if you need us."

"Wow, that was some review! Thank you SO VERY much for sharing this experience with us. I am thrilled we were able to accommodate the same day; we always try to but it also sounded like you were in a little bit of a bind which makes us try to go above & beyond. We're here if you need us. Thank you again for choosing us."

"Thank you for taking the time to post your review. Happy to hear another job well done leaving another customer satisfied. Appreciate it!"

"Thank you for that review. JPI Plumbing is knowledgeable in all phases of HVAC as well as gas boilers (steam & hot water). Your review was kind and confirmed we take customers needs into consideration."

"Thank you for taking the time to publish a review. We are honest and upfront. We never have any hidden charges. Thank you again; look forward to working with you on any upcoming projects. Keep in mind we also do HVAC units!."

"Thank you for taking the time to personalize a review. I may have said this before in responding but we really do try to not be the average "plumber". We do try to take all into consideration when evaluating and helping people in these situations. Thank you again."

"Thank you for taking the time to review our services. It's nice to know for us; you don't have to look any further. We're here for any type of plumbing & heating issue that may arise. Thank you again."

"1st off - you did NOT get us from Angie's list therefore should NOT be able to leave an absurd review. 2nd: You hired JPI on 10/23/18; it was not until 10 days later on 11/2 you called to report an "apparent" boiler crack. In which you & your husband acknowledge you had another plumber there for something and that you wanted a refund of the money paid to us. You indicated you called the Home Inspector who said he missed this "crack" and refunded you the money of $ 500. You purchased this house is June 2018; highly unlikely on a 20 year old boiler, 5 months later. You send pictures of this "cracked" boiler to which I sent to the manufacturer New Yorker; who stated it is NOT A CRACK; but a leak. When JPI Plumbing left; that boiler was working fine; you also stated you STILL have heat when you called on 11/7/18. We provided a cleaning on your 20 year old boiler; we could have walked out and the leak started. We did not cause the leak, nor was it there when we were there servicing the boiler. If you would have given us the opportunity of a call back; we could have provided a credit of that cost to a newer boiler but you husband said in an email and I quote: "I am sorry we didn't provide JPI with a courtesy call and that is my fault, admittedly"."

"When scheduling we give a 2 hour window; but the nature of the business sometimes doesn't allow us to stay within that time frame. I am pleased you indicated I kept you posted on the scheduling delay; so others will understand we just did not forget you and arrived when we wanted. Not all calls cause a delay; I'm sorry yours did; but very much appreciated your patience."

"Thank you for the review."

"Thank you for taking the time for those kind words. We here at JPI Plumbing always try to make the repairs as painless for the homeowner as possible. As I stated on the phone, try to refrain from throwing any grease down the drain lines because it will cause stoppages. Once any oil has cooled down; place in throw away receptacles like old coffee cans to help keep drain lines free flowing."

"Thank you so much for the "perfect" review. We try to handle all our customers concerns and project with the utmost respect. We look forward to servicing your projects in the future and also welcome referrals. Thank you again."

"Thank you for taking the time to give us a review. A perfect one at that. Makes doing our jobs all the more worth it."

"I do apologize for this type of service. It is not our intentions to leave a customer in a mess and be so unprofessional. The service tech will definitely without a doubt be reprimanded. If another plumbing issue arises; we do hope you will give us the opportunity to make it up to you. Again, we apologize for aggravation and inconsideration the service tech caused."

"Thank you for taking the time to review. As we indicated we stand behind our work and give a year warranty on labor and material supplied by our company. We are happy to hear you were pleased with the services. Thank you again."

"Happy to hear you are a repeat customer. Thank you again for the review."

"Thank you for taking the time and post a review. We try process of elimination to keep costs down, so we attempted to auger the bowl but unfortunately we were unsuccessful. So that meant we needed to remove the toilet, snake the line and then reset the bowl with new wax ring, bolts and plaster. Hence the cost of the job. Again, thank you, and remember to ask for your 10% discount for your loyalty on your next service call."

"This job was done is 2014 and just hearing this for the first time. My report state: Antique style pedestal sink had leak; disassembled pedestal sink; removed, supplied and installed new 1 1/4" pop up assembly, 1 1/4" drain to the 2" p-trap; re-assembled; tested; all in working order AND caulked. We always warranty our work for one year. A simple call could have made a huge difference."

"Thank you for your kind words and review. We are happy you were pleased with our trained service technicians. Customer service to JPI Plumbing is everything. Remember to mention your Angie's List discount upon your next call."

"Thank you for taking the time to post your review of our services. Our technicians constantly strive to provide all our clients with the best experience they can have while solving there plumbing issues. Remember to ask for your continued discounts when you need our services again; all our customers thru Angie's list are entitled to that."