B & B Pool & Spa Center

They are so wonderful. A little pricey, but wonderful. They have crews for technical stuff for leaks, and pumps and then they have the maintenance guys for sweeping and cleaning. They call before and after. They keep your credit card on file, and make it very easy to pay. They're a little pricey, but very they're worth it!

Pros: Pleasant front desk; very nice crew.
Negatives: Had a few issues with weekly service before the main event (see below). One issue involved our pool not circulating right after service. We had them out to problem-solve and they determined the pool was not circulating due to a failure to backwash after the prior service (I was charged for the weekly service as well as the 'fix').
Main event: I decided to check the chemical levels of our pool since I started to feel like my arms were itchy/burning after using the pool. Test strips showed everything to be in order except chlorine, which was at least at 10ppm (maybe more; the test strips wouldn't go any higher).. According to the test kit and Google, pools should generally be kept btwn 1-3ppm, and you should never swim in anything over 6. 10ppm is the level you put in for a shock treatment, where they leave you a notice saying 'hey - don't swim here for a day or two.' (This was normal service; not a shock treatment.).
Panicked, I contacted customer service to let them know, and ask how this could possibly have happened. No serious response other than and quot;test strips might be inaccurateand quot; or and quot;we'll be sure to lower chlorine levels next time,and quot; and and quot;you mainly have to be concerned about low levels of chlorine; not high levels.and quot;
- They did not immediately have management call me. (I had to request it 4-5 days after the fact)
- They did not immediately offer to have someone out to double check the chlorine content with their own equipment.
Concerned that the test strips might indeed have been inaccurate (and frankly, hopeful), I purchased an expensive Taylor test kit, to do a full-on chemical analysis of the pool, and confirmed that in fact that the strips were accurate.
At this point I cancelled service, requested credit for the unusable pool, and asked to speak to management. Management called, and to their credit apologized. However -- they still offered no explanation of how it could have happened (simply offering the analogy to sports, and quot;sometimes we hit things out of the park and sometimes we don't -- in this case I guess we didn't,) and seemed a bit unconcerned about the idea that high chlorine levels could be harmful.
Conversation went something like,
and quot;Hey -- our chlorine levels were at 10ppm or more; that's hazardous to human health.and quot;
and quot;Very sorry.. not sure how that could have happened. The guy that did your pool is our most requested guy. He's our main go-to chemical guy. Really friendly; always comes in with a smile. We never get complaints about his pools.and quot;
and quot;I'm sure very few people check their chemical levels when they pay for weekly service.and quot;
and quot;Well his pools are always sparkling. People *request* the guy since his pools sparkle so much and never ever turn green.and quot;
and quot;Don't you think the reason they don't turn green and sparkle so much is because he's putting hazardous levels of chlorine in them?and quot;
and quot;You know, you really just need to be concerned about when a pool turns green; that's when it's dangerous. Higher levels of chlorine really are just going to burn your eyes.and quot;
and quot;Actually - you can get a chemical burn from swimming in high levels of chlorine, and I personally had arms that felt like they were on fire for a few days. You guys are dealing with hazardous chemicals here.and quot;
So yeah. They did apologize; they offered a $200 credit (which I personally found low). And I'm just hopeful there's no long term damage.
TLDR: Chlorine levels were at levels hazardous to human health; didn't feel management responded quickly enough or seemed to think it was a serious issue.

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Wonderful job in building the pool would recommend them and use them again
Did not know how to maintain a salt water pool. Lots of problems with weekly service. The last straw was when they forgot to turn the system on after servicing while we were on vacation and we came home to a green pool right before Labor Day weekend. It took several calls to get the to remove the service cost to fix the algae problem, but they never removed the charges for the chemicals.

This is the same vendor that did a spectacular job of creating and installing my in-ground pool. Everyone that has seen the pool raves about it. I have used their pool service for the six years since the installation and the service is excellent. They perform the work in a timely and professional manner. It's a pleasure doing business with them.

The employees are well trained. This is the first season I have used them. I was a little disappointed as their follow-up is not timely. As being new to the company, I feel it has been extremely difficult to become a part of their routine schedule. Finally, I am receiving the service on the same day every week. One positive is prior to holidays, they will come the day before to make certain the pool is well cleaned and working properly.

They did a great job. Everybody in that company is courteous and helpful.

IT WAS VERY GOOD. THEY CAME AND PUT IT UP, FILLED IT UP, HELPED US WITH THE CHEMICALS AND HOW TO DO THE CHEMICALS. THEY STILL GO BACK TO CHECK THE CHEMICALS WHICH IS VERY HELPFUL. THEY WERE VERY RESPONSIBLE AND KNOWLEDGEABLE.

THEY WERE VERY POLITE AND KNEW EXACTLY WHAT THEY WERE DOING. THEIR SERVICE WAS EXCELLENT AND I WOULD RECOMMEND THEIR SERVICES TO ANYONE. THEY DID A GREAT JOB AND WE HAVEN'T HAD ANY PROBLEMS WITH OUR HOT TUB.

THERE IS NOT MUCH TO SAY ABOUT THIS COMPANY. THEY ARE VERY STANDOFFISH. THEY DID NOT SHOW UP ON TIME and IT TOOK THEM A WHILE TO CALL ME BACK TO SET UP THE APPOINTMENT.