Pro-Tech Chimney Cleaning & Repairs

The team from Pro-Tech repaired and capped my chimney; they arrived on time, did quality work for a very fair price. They were pleasant to deal with and gave a lifetime warranty on the cap and 10 years on the repair. I would definitely use them again.

Very informative and gave suggestions to improve our fireplace system.

Work done quickly and as agreed.

BUYER BEWARE!!!! They were courteous and seemed honest until there was an issue. All work done has been sub-par resulting in issues. The company completely UNTRUTHFUL & UNETHICAL.

the service was excellant but a little pricey

I THINK PRO-TECH CHIMNEY RIPPEDD ME OFF! I called them for a simple chimney cleaning. Within 60 seconds they said my damper was broken and an immediate fire hazard. They wanted $600 and said it failed the code and would burn the house down if we ever lit another fire before they fixed it. I thought this was suspicious and so I checked online and found dozens of terrible customer reviews syaing they had been ripped off by Pro-Tech Chimney. I told the guys I didn't want them to do anything, just go away. But they claimed they had already cleaned the chimney and I must pay for it. Really? I had only been gone less than 5 minutes to check their reviews! So I paid them for the cleaning and they were very rude about my daring to check their reviews. In the days afterwards, I couldn't understand why we kept getting water in our fireplace, and birds in the chimney. Last week, I called a local chimney contractor. He found that Pro-Tech had 1) Left the cap off the top of the chimney, just sitting on the roof, and 2) had never cleaned the chimney after all. It was covered in soot! I called pro-Tech today and the woman refused to give me the owner's name and when I said I was calling to report their fraudulent business practices, she hung up on me. STAY AWAY FROM PRO-TECH CHIMNEY CLEANERS! You have been warned.

One of the guys heaved a vent stack off the roof onto my deck, I had been standing nearby a minute before and it came within inches of a planter. Something else was thrown from the roof and broke a major limb off a Japanese Maple. Careless.

I hired them to REPAIR the leak in our chimney. They did not make any repairs or even inspect to find the damage. They only applied a sealant around the chimney base. They did return when the leak occurred again but still only applied a sealant. This might have been ok if that was what we had contracted for.....but we asked for....and they represented to us that they would REPAIR the chimney. We paid $500 for a process that did absolutely nothing for us. I have since hired someone else who used a water hose to find the leak and is replacing the flashings that are causing the problem. I feel that this company should not carry a name (chimney repair) that would indicate that they make repairs to the chimney. It is extremely misleading--tantamount to false advertising.

Good job ,clean,worked quickly good service

Responded quickly for an estimate. Scheduled within the week. Performed work within the week. Loved the service.

Once they are at your house they try to get you to buy other services at a extremely high price.

fast and friendly

.

They did not do the work they said they were going to do. A week after doing the work they finally mailed in for a permit which won't pass inspection. They are not sensitive to your time frame or needs.

Avoid Pro-Tech Chimney! Prior to buying a duplex, Pro-Tech Chimney was used by the sellers to repair and certify the chimney. They spent over $2000 for the work. It came with a transferable warranty. Waterproofing was included on the paperwork. On March 31st the chimney had water pouring down. I called and left a message. My call was returned within minutes. The woman was very helpful and confirmed that waterproofing was covered and that they'd be out to fix the problem once the rain let up. She explained the need for everything to be dry and that there may be a delay due to April showers. We scheduled a tentative date. She told me a technician would call the night before to confirm or cancel depending on the weather. The technician didn't call until 1 1/2 hours after the appointment time to cancel. He also explained the need for dry day, and said someone from office would call today to reschedule. Nobody called. The next day, I called left a message, no return call. It was going to rain for several days, so figured they were just waiting until weather cleared. 5 days later still no call, so called and left another message, then the same the day after that, with no return call. My husband called later that day, and got an answer first try. He set up an appointment for Thursday. The technicians get to house and begin by telling my daughter it was just due to the nor'easter and everybody gets leaks when we have that kind of weather. She explained, that it continued to leak on days with light rain as well. He then tells my husband that it would need to be waterproofed and have new flashing installed for $600. He said the initial job was for the liner and waterproofing was not done. I have my husband pull up and show the technician the paperwork and warranty info including waterproofing. He then back pedals and said he would reapply the solution but would still charge $300 for flashing. We thought that the waterproofing warranty meant they made sure all areas for water intrusion were covered, so we decline that and he only applied the waterproofing solution at this time. When he was done, and gave me the new paperwork, I confronted him on the situation. He said "I was here for the initial job, it was to install the liner, not for leaks." I told him it was certified to be in good working order and you tried to get over on us about the waterproofing! He said "I was doing the liner someone else did the waterproofing, so I forgot it was done, you would have been reimbursed." I feel like this company is shady! Once they realized they weren't going to make money on the call, they wouldn't return phone messages. Then they felt since we didn't pay for nor request the initial work, that we would be clueless as to what was done! I would think the scope of the job and what was covered would have been part of the new job order, regardless if he "forgot" what was done previously. I put two calls in to the office to give the

They replaced our damper and fixed a couple of issues with the chimney. They were fast, efficient, and neat.

Punctual, professional.

Good people.

Efficient and great price and showed up when they said they would.

Very professional recommended them to my friend.

I called them to come out to clean the wood stove pipe. When they came over they said they were going to fix the chimney, for everything that needed to be done for the chimney it was $400. They came in November 09 and they did the whole job. When i went on my roof to removal the leaves I saw that they did not repair the crown, nor did they repair the cracks, They also had waterproofed my chimney and by the time i went up there it was completely washed off. January 16 i called them did not answer. they called back January 17 and asked for me to send them pictures. they said they will fix it and that they would send me pictures and would not leave the property until they had an approval by me. and they were suppose to show up January 19 They never showed up again. I want my money back that I paid for the chimney which would be $300

Technicians were professional and clean. Overall work was a bit pricey.