Universe Home Services

123 easy. Found the issues no problem

Initially, working with Universe went very well when we replaced a central air unit and installed a single-head and triple-head ductless unit... for about 1 season. After that, numerous issues arose (under warranty) from full line-replacement on the ductless units to having to come back to repair a wired connection that was reversed. This caused the AC to not work and have lots of moisture leak through our units. Additionally, pretty much EVERY season we have had an issue with our "brand new efficient systems" not working or failing. We leveraged the warranty and figured all the "kinks" of the installation were worked out over the first few years. Now, with the warranty expired for a year, we have had to have them back to our house several times with a service charge with absolutely zero consideration for the large project we have done with them and our dedicated customer history. We paid for those, thinking we would be done with repairs, as the tech said... Two days ago, with one single-head unit not powering up, they wanted to charge $285 just to show up to take a look at the issue... couldn't even send someone over when convenient to take a quick look... Severely disappointed in this "family business" that treats loyal/dedicated customers as a number. Their installation of ductless systems seems mediocre at best.

They did a very good Job. Excellent service and very quick

The work is fine but the price is expensive

the entire process from estimate to installation went very well. I found everyone at the company helpful and friendly. The price was good and installation went well. I've had the mini-splits running for 3 days now and the whole family is very happy.

Buyer beware!!! They charge you $249 service fee to show up after 5pm and when they arrive they tell you the tech support for your manufacturer is not available until business hours the next business day. They return the next business day to tell you the part needed is not in stock and it will take a few days to arrive. Who has 2-3 days to wait at 30-35 degrees with no heat or hot water???? I went to a local plumbing supply company and brought the required part sealed in a box from the manufacturer, but Universe refused to install. I advised I would take responsibility for the part, they still refused to install leaving me with no heat... (maybe because there is no markup available when customer supplies the part?....I offered to pay a markup just to get heat in the house, they still refused). They claimed the job would cost $1,500. The required part was $75. Check out Sullivan Plumbing and Heating in Massapequa. They did the same job with my part for 20% of the price quoted by Universe Home Services. Mr. Sullivan is an honest plumber who does great work.

Excellent response, clear and concise explanation of what required to be done. Very courteous. Work completed very quickly and neatly. Excellent experience and I highly recommend them.

Universe Home Services was great. They did Pipe installation for us

FALSE ADVERTISING!!!!!!!!! They say they offer services to all of Nassau County send out advertisements but do not offer technicians to repair appliances don't waist your time.

I didn't even get the courtesy of a response to my inquiry.

Since this was an emergency (we were concerned that the pipe might crack with no support) we went with Universe as that was the first company we contacted. The service manager (Tommy) sent over a tech (Nick) within 2 hours. Nick proceeded to remove 20ft of old pipe and replaced with new PVC and new support straps. The job took about 5 hours including the assessment and cleanup. The service was performed very professionally. We did pay $2,700, which we feel was a quite high for 5 hours of work. But, since we didn't get competing bids we can't complain.

It’s still having same problem and he needs to come back

It was good, we were surprised that the toilet seat wasn't as steady as it supposed to be.

Very professional work. Problem was diagnosed and fixed.

Very well. He was polite and respectful. He explained what the problem might be before he did the work and then explained what he did.

Service tech was outstanding. I felt it took to long for them to get back to me after I made a request on line. Very expensive. I could have purchased exact same parts online for $60, they charged me $525 plus the service call.

This is the second time I have used this company and was completely satisfied both times. This time was during this crazy virus. Russ B was very polite and professional from start to finish. He explained all the steps he was taking to ensure my protection as well as his own and made me completely comfortable that safety and sanitation were a top priority. He took the time to explain all details involved in the job at hand; listed options available as well as pricing. Service was prompt, Cleanup complete. It was an all-round good experience. I will recommend this company to others and will use them again myself.

He told me he thinks there is a leak. At the end of the cables a blue cement or something, which is a cheap way of fixing a leak. He said he could have a problem fixing it. He was able to fix the issue within three hours from start to finish. The prices are high but they do good work!

the job went very well. the crew finished a big job in one day. we are very happy with their work and will use them again. in the past they have installed our central air, water heater and boiler. they also replaced our toilet and performed electrical repairs in our home. we recommend them highly for any work you need done.

They said they could be here within 3 hours. They arrived in around 2 hours. From what I had told them they assumed it was the timer knob and had the part with them. Their service was great! They were fast and professional. Should I need any other appliance repair they will be my first call. Thanks Universe!!

Repair fixed immediately and the repair man was great

Perfect! Rich was prompt and courteous, but also very knowledgeable about the machine. The whole thing took about 45 minutes start to finish, and everything is up and working again!

Went great. Called and they were here in half an hour. Didn’t have the part on his truck but went and got it and fixed it right away. Was even kind enough to reach something that he long ago fallen behind the washer that I couldn’t reach! Would definitely hire again.

The workmanship was top shelf. They were very timely. They responded to a leaking hot water heater.

This company is amazing. The quote was fair. The two workers in charge of our project were on time, they explained everything in detail, they did an excellent job and were clean and efficient. Highly satisfied with this company. We will definitely use them in the future if need be. Definitely recommend.