Read reviews by category
04/05/2022
andrew A.
They did a very good Job. Excellent service and very quick
Description of Work
upgrade electric panel
Category electrician
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/08/2021
Service Provider Response
We are so thankful that you took the time out to let us know how pleased you're electrical service. Our team appreciates every bit of feedback because it means we are meeting our goals of providing an exceptional experience to every customer. We are happy that we could be of assistance and look forward to being there for you again.12/03/2021
Kasheen C.
The work is fine but the price is expensive
Description of Work
Airconditioning unit installation
Category appliance repair
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/10/2021
Service Provider Response
Thank you for leaving this review. We are so glad to hear that the installation work met your standards. Universe Home Services is always working to offer the best project rates and we do ask you to reach out to us if you have any questions regarding your bill. We thank you so much for choosing us and are here for you anytime.08/28/2021
Ron K.
the entire process from estimate to installation went very well. I found everyone at the company helpful and friendly. The price was good and installation went well. I've had the mini-splits running for 3 days now and the whole family is very happy.
Description of Work
Had minisplit a/c units installed
Category heating & air conditioning/hvac
Cost $20,000
Services Performed? Yes
Hire Again? Yes
Work Completed On 08/25/2021
Service Provider Response
Good morning.... Thank you for your very positive review, it is truly appreciated.01/12/2021
Charles M.
Buyer beware!!! They charge you $249 service fee to show up after 5pm and when they arrive they tell you the tech support for your manufacturer is not available until business hours the next business day. They return the next business day to tell you the part needed is not in stock and it will take a few days to arrive. Who has 2-3 days to wait at 30-35 degrees with no heat or hot water???? I went to a local plumbing supply company and brought the required part sealed in a box from the manufacturer, but Universe refused to install. I advised I would take responsibility for the part, they still refused to install leaving me with no heat... (maybe because there is no markup available when customer supplies the part?....I offered to pay a markup just to get heat in the house, they still refused). They claimed the job would cost $1,500. The required part was $75. Check out Sullivan Plumbing and Heating in Massapequa. They did the same job with my part for 20% of the price quoted by Universe Home Services. Mr. Sullivan is an honest plumber who does great work.
Description of Work
Navian Combination Heater/Hot Water repair- valve needed replacment
Category appliance repair,heating & air conditioning/hvac
Cost $249
Services Performed? Yes
Work Completed On 12/05/2020
Service Provider Response
I am sorry you were unhappy, but as we explained to you, we do not install parts that do not come from the manufacturer, we do not install customer supplied parts as we have no idea if they are new, used or refurbished. All of our repairs come with a full one year warranty on parts and labor.... Thank you.01/11/2021
Michael D.
Excellent response, clear and concise explanation of what required to be done. Very courteous. Work completed very quickly and neatly. Excellent experience and I highly recommend them.
Description of Work
Heater stack vent and pressure valve not allowing heater to work properly
Category heating & air conditioning/hvac
Cost $600
Services Performed? Yes
Hire Again? Yes
Work Completed On 12/23/2020
Service Provider Response
Good afternoon.... We are so very pleased with your review, we work hard to make sure all of our customers are satisfied with the work. In fact it is one of our core values.10/28/2020
Michael H.
Universe Home Services was great. They did Pipe installation for us
Description of Work
Pipe installation
Category appliance repair
Cost $180
Services Performed? Yes
Hire Again? Yes
Work Completed On 10/24/2020
Service Provider Response
Good morning sir.... we are delighted that you are happy with the work we did for you. Just to let you know besides plumbing we also do Heating, AC, Electrical, Appliances and Home Filtration.... Again, thank you.....10/06/2020
Danny O.
FALSE ADVERTISING!!!!!!!!! They say they offer services to all of Nassau County send out advertisements but do not offer technicians to repair appliances don't waist your time.
Description of Work
Requested Appliance Repair
Category small appliance repair
Work Completed On 10/06/2020
Service Provider Response
Good afternoon.... We do offer our services to Nassau County, but we do limit the areas for appliances. The representative advised you of this and I am sorry you are upset.09/21/2020
David D.
I didn't even get the courtesy of a response to my inquiry.
Description of Work
Microwave oven repair
Category small appliance repair
Work Completed On 09/21/2020
Service Provider Response
I do not see any requests from you, when did you send this in?09/02/2020
Richard L.
Since this was an emergency (we were concerned that the pipe might crack with no support) we went with Universe as that was the first company we contacted. The service manager (Tommy) sent over a tech (Nick) within 2 hours. Nick proceeded to remove 20ft of old pipe and replaced with new PVC and new support straps. The job took about 5 hours including the assessment and cleanup. The service was performed very professionally. We did pay $2,700, which we feel was a quite high for 5 hours of work. But, since we didn't get competing bids we can't complain.
Description of Work
Waste line straps snapped causing cast iron pipe to seriously sag.
Category appliance repair,plumbing
Cost $2,700
Services Performed? Yes
Hire Again? Yes
Work Completed On 09/02/2020
Service Provider Response
Good morning... Thank you for your kind words, we take pride in the work that we perform. I forwarded your message to Tommy to get in touch with you, I know he sent you an email since he could not reach you by phone. Again, thank you.07/19/2020
Arlene L.
It’s still having same problem and he needs to come back
Description of Work
Washing machine didn’t spin
Category appliance repair
Cost $264
Services Performed? Yes
Hire Again? Yes
Work Completed On 07/19/2020
Service Provider Response
I am sorry you are having an issue, please call into the office to make an appointment... Thank youAir conditioning repair & installation, heating repair & installation, HVAC maintenance, appliance repairs, general plumbing, drain cleaning, fixture plumbing, water filtration systems, water heater installation & repair, electrical services, bathroom & kitchen electrical remodeling
Ask for details
Universe Home Services is currently rated 4.7 overall out of 5.
Universe Home Services is open:
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 4:30 PM
Universe Home Services accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover, Financing Available
No, Universe Home Services does not offer free project estimates.
Yes, Universe Home Services offers eco-friendly accreditations.
Yes, Universe Home Services offers emergency services.
No, Universe Home Services does not offer warranties.
Universe Home Services offers the following services: Air conditioning repair & installation, heating repair & installation, HVAC maintenance, appliance repairs, general plumbing, drain cleaning, fixture plumbing, water filtration systems, water heater installation & repair, electrical services, bathroom & kitchen electrical remodeling