Universe Home Services

They did a very good Job. Excellent service and very quick

The work is fine but the price is expensive

the entire process from estimate to installation went very well. I found everyone at the company helpful and friendly. The price was good and installation went well. I've had the mini-splits running for 3 days now and the whole family is very happy.

Buyer beware!!! They charge you $249 service fee to show up after 5pm and when they arrive they tell you the tech support for your manufacturer is not available until business hours the next business day. They return the next business day to tell you the part needed is not in stock and it will take a few days to arrive. Who has 2-3 days to wait at 30-35 degrees with no heat or hot water???? I went to a local plumbing supply company and brought the required part sealed in a box from the manufacturer, but Universe refused to install. I advised I would take responsibility for the part, they still refused to install leaving me with no heat... (maybe because there is no markup available when customer supplies the part?....I offered to pay a markup just to get heat in the house, they still refused). They claimed the job would cost $1,500. The required part was $75. Check out Sullivan Plumbing and Heating in Massapequa. They did the same job with my part for 20% of the price quoted by Universe Home Services. Mr. Sullivan is an honest plumber who does great work.

Excellent response, clear and concise explanation of what required to be done. Very courteous. Work completed very quickly and neatly. Excellent experience and I highly recommend them.

Universe Home Services was great. They did Pipe installation for us

FALSE ADVERTISING!!!!!!!!! They say they offer services to all of Nassau County send out advertisements but do not offer technicians to repair appliances don't waist your time.

I didn't even get the courtesy of a response to my inquiry.

Since this was an emergency (we were concerned that the pipe might crack with no support) we went with Universe as that was the first company we contacted. The service manager (Tommy) sent over a tech (Nick) within 2 hours. Nick proceeded to remove 20ft of old pipe and replaced with new PVC and new support straps. The job took about 5 hours including the assessment and cleanup. The service was performed very professionally. We did pay $2,700, which we feel was a quite high for 5 hours of work. But, since we didn't get competing bids we can't complain.

It’s still having same problem and he needs to come back