MAID BRIGADE OF SUFFOLK

No story just not satisfied

I use Maid Brigade of Manhattan, so when I got a home in Bay Shore, NY, I was delighted to see there was a Maid Brigade in Long Island.  I called and signed up with Bob.I have used Maid Brigade of Mahattan for years and I am a happy customer, so I was pleased to see there was a Maid Brigade franchise in Long Island.   I was happy to see I could use them when I bought a weekend house in Bay Shore, NY in July.   The house is approximately 4,500 square feet and is a beautiful old home built at the turn of the century.
First, I had the team of maids come to do a pre move-in clean.  The first, time, they could only clean the downstairs kitchen and bathroom, because I was having all of the floors sanded.  I specifically told them to clean all drawers and cabinets.  I found hair in the bathroom drawers, which indicated that they were not cleaned.  The team apolgized and had to come back to reclean.
The second week, after move in, they came to complete the job. This time, things were not put back where they had been before, beds were made in a sloppy manner and upstairs bathroom baskets for garbage were not emptied, and a mirror was not cleaned.  I complained at this was noted.
The third clean was ok, but again, many items were not put back where they had been- I really don't have many things in the house- for example, candles and things on the fireplace mantle were not put back in orginal place.  I have never had this issue with Maid Bridage NYC.
 Tragically, this week, the Maids broke an irreplacable lamp from my grandmother that was sitting by the fireplace.  I have had that lamp for over 40 years- one of a pair and it cannot be replaced.  A note was left yesterday, but I received no phone call.  I had to call the office myself today- they did not even have the courtesy to call me.  I am speechless that they would break something so precious and so carelessly.  I have NEVER had a maid break that lamp in over 40 years.  I am heartbroken and it cannot be fixed.I am asking them to reimburse me via their insurance and then I will NEVER use them again.
DO NOT use them if you have any valuable or breakable lamps or objects- they do not seem to be able to handle any type of upscale home or items.  They also do not understand cleaning throughly, and putting items back where they found them.  Not a professional job by any means and no professional follow up from the office when a truely serious accident happens.  I will update this review after we go through the insurance process for my broken lamp.

We've been clients of Maid Brigade for about 2 years.  We live in Eastern Long Island.  We're very pleased with our current cleaning ladies, a team of 2, and sometimes they bring a third.  However, we've had several teams along the way, which was rather unsettling, especially since we weren't notified before hand that new people, or a new person was replacing someone we knew and had begun to trust. I discussed this issue several times w/ the owners, who blamed unreliable staff.  OK, but who's hiring all of these "unreliable" peoplle???   The company states they are "insured and bonded", but that doesn't settle my mind about having a parade of strangers in my home (and forget about leaving strangers ALONE in my home!  It's just not smart in this day and age).  That being said, I DO trust my current team, and feel perfectly safe having them alone in my house.  The ladies I have now always ask if I'm happy w/ their work, and if there's anything else they can do.The office responds to calls quickly, and they are very flexible regarding changing dates.  We've had a few mix-ups over the year(s), but I guess that's to be expected once in a while.  I do feel like I can call them with problems or complaints, although I don't always feel their "resolution" is fair. .We're given a 2 hour window as to when to expect the ladies, and they are pretty much always on time.   I don't want to be a pest, so i've haven't complained of every little thing.  I just do what I can to make the job easier for the girls when they come.  Another "complaint" i have is that as a "long time" client, I would expect some coupons or perks here and there (especially after they have broken something, or missed an appt), and i'd expect the coupon offerd and  brought or sent to me.  I don't think as a long time client I should have to hunt through all the local papers looking for a coupon or discount.  I did find a coupon once in a paper, but the experation date was before my next scheduled cleaning.  I called to ask if they'd honor it, and I feel I got a bit of a run-around.  I was asked where i saw the coupon, and I thought it was in one paper, but was told "we don't advertise with them".  In my opinion, that was the WRONG answer.  Obviously I saw the coupon somewhere!  They finally agreed to honor it, but it's never happened.  The cleaning team wasn't advised, and their days are planned out very carefully.  I don't think it's my place to "spring it on them" that they need to clean my oven or the inside of my fridge.  Doing so, unplanned, would put them behind, and probably late for the rest of their appts.  They did clean my oven once, but that was their very first time here.  They do offer coupons to new clients all the time.  What about taking care of existing clients?  Mail us coupons, or better yet, have the team BRING them!  Even after my other complaints, i was never offered a coupon or some type of discount.  It's not that i'm always looking for a discount, but if your employees screw up, wouldn't it be good business practice to offer an existing client something?  Wouldn't it also be good business practice to reward existing customers once or twice a year w/ an extra service?  Just out of good will?  In this economy, a cleaning service is a luxary!  If I could clean my home myself, I would.  However, i suffer from a debilitating illness that prevents me from being able to lug and scub and apply the elbow grease needed to really clean the house.   I give this branch of Maid Brigade an overall grade of B.  If i could grade my current team, i'd give them an A!  But because of the issues stated above, and a few others i've opted to keep private, I can't give the branch a grade of anything higher than a C.  Therefore, their avarage is a B.

They have a tremendous turnover rate with their staff. I might have the same crew of two or three cleaners two or three times in a row and then there is a new crew that comes in. I feel that it goes from being a fabulous experience one week, to a bad experience the next week. I set up the time for them to come out for 3:00 however they have come out as early as 12 and as late as 6. I have worked out an agreement with them so that they'll call me before they come out; going forward I hope this works. I am going to give this company one more try to see if they can improve, if not I will move on to another company.

It went very well, they did a great job a little slow being that the initial cleaning is hourly. Girls were polite. Went with this company because we were unhappy with our old cleaning company. We are now setup for monthly cleanings for about $160. LOVED the fact that they use all natural cleaning products.

WE USED THEM THREE TIMES. DID NOT DO A THOROUGH JOB. WAS TOLD WORK WAS GUARANTEED AND THEY WERE CALLED BACK, TWICE. STILL COULDN'T GET IT RIGHT. NOT VERY PROFESSIONAL. IF I HAVE TO PAY FOR THE PROFESSIONALS, THEY BETTER ACT IT.

There are about 3 girls who showed up and they start upstairs and clean the ceilings and every little detail is covered then they move downstairs. My home is about 3,200 square feet and we had 6 months of renovations done to the house so there was a lot of dust and dirt. We had tried another company prior to Maid Brigade but they didn't do a good job so we thought we would spend the money to get the job done correctly and it was worth every penny. We are now set up with this service for bi-weekly cleanings that run about $150 each visit.