BURNER KING

New tank installed.  Paid bill in full with understanding that at a later date old tank would be foamed, old fill and vent lines cut and old oil lines in basement be removed.  Have called 3 times this week 4/6, 4/7 & 4/8 asking when job will be completed.  Keep being told that there are many people waiting for abandonment completion.  Never even a call back with an approx. date!  They have all my money.  NEED JOB COMPLETED SO THAT I CAN FIX MY PATIO!

Burner King installed a new gas furnace, but failed to reconnect the thermostat controlling the 2nd zone of my heating system in a rental home I own. Being a rental, it was a while before I noticed the problem. The 2nd zone was constantly running and my tenants and I were getting ridiculously high bills from the gas company. I called another company to investigate. They found that the controller for the 2nd zone was not working and needed to be replaced. They also found that the Aquastat was set way too high.
Burner King's installation was very unprofessional in that they did not inform me that I had a broken zone controller, or maybe they broke it themselves. They just left the thermostat for the 2nd zone disconnected from it rather than doing the right thing and replacing it. They cost me thousands in unnecessary gas charges and repair bills.

Everything went great. They showed up on time, were neat, clean and organized.

I have been using them for a few years. The tune-ups were inconsistent. Some services were thorough, others were sloppy and left basement a mess. Last season, i needed service, it took over 18 hours to get here. it was freezing outside. Another time my burner was giving off fumes. They checked burner, and found wrong nozzle was used. They also constantly called technicians to rush them through service call.

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They did come out to diagnose the problem but it was not fixed. I had to pay someone else to fix the problem.

They are using high quality equipments in comparison to other company. They performed very outstanding. The owner was great. He's very cooperative and did everything I needed. The workers were clean. They finish the whole job in half day. There's was no real clean up after they were done. Everything was good, I have no complaints at all.

Crew arrived early at 8:30am and were completely finished by 12:30pm. Ran all pipes for gas line, installed new broiler, removed oil tank. Everything was completed to my liking. They were neat as they put down paper all through out the house. They cleaned up for the most part. I was very satisfied with the work preformed. Would definitely recommend Burner King. Also, of 4 quotes I received they were the best price as well.

I just finished using them today, for a conversion from oil to natural gas. They were absolute professionals. They were there on time to the minute, they laid a path of rolled paper and card board and only used that to move equipment in and out. They cut up and removed the 60+ year old tank in my basement easily,and cleaned up so it looked like it was never there. The burner was equally as old and was cut up and moved easily as well. After the installation the technician and crew explained all the functions of the new equipment to me right down to the new thermostat. And the people in the office were very accomidating also. They took care of all of the rebate paperwork for me. The only thing I had to do was a little dusting and cleaning up on the first floor of the house due to some soot that puffed out when they fired up the burner for the first time. I'll do a little dusting if it means I never pay for a gallon of heating oil ever again. All and all a very easy going process and will DEFINITELY recommend them to anyone! And the best part was they let me finance the whole thing thru Wells Fargo, so no money was laid out.

Salesmen was great! Cane over on a Saturday morning. After discussing what was going to be done as well as pricing, he told me that we would have the conversion done within two weeks. He was going to have someone from the office call that Monday to discuss the date. Waited for call on Monday but to no avail. Tuesday, again, no phone call. On Wednesday I decided to call. apparently my paper work was never filed and they said they would call me back in a few hours. Thursday morning i call back as if to remind them that they forgot to call me back. I then went to set the appointment and the woman tells me that the next appointment they have is in January. At this point I am furious! I told the woman that the salesmen said I would be able to have the install within two weeks. I told them if they can't keep their word, I will look else where. Lo and behold, I was able to get it for the following weekend! Surprising!
The installers where at my house at 9AM. I was out on the road for work. I returned home around 10AM and greeted the installers. The lead installer lacked professionalism. When I introduced myself he appeared to be annoyed as if I was interrupting him. Figuring I am spending $7500 he could at least acknowledge me in a professional manner. Boy, was I wrong. They however did manage to get a tip out of me when the job was complete.
About 3 weeks pass my wife calls me and tells me one of the pipes were leaking. I get home to find that one of the joints in the pipe were not welded correctly and had opened up. So now this is a Friday night. I call over to the Company to see if they could get someone over to fix it. The woman states to me that she will get someone over that night. About an hour later I get a call asking me if it is an emergency as they have a lot of calls coming in with people with no heat which are priority. I told her that the leak wasn't spewing that it was only a drip and I could wait until the next day. She said, Okay, we will see you first thing in the morning at 8AM.
So I cancel my plans for the morning and wake up nice and early. 8AM rolls around, 9AM rolls around 10AM rolls around. No sign of the technician. I call over to the office and the woman says he will be there between 12 and 2PM. Enraged to say the least. After telling her I was promised 8 AM she came up with some sorry excuse and said I will get him there immediately. The technician calls me when he is about 5 minutes out from the house. so I go outside to wait for him as I dont have numbers on the house. That morning it had snowed. I see the tech coming down the block and wave him into the driveway. I live on a street that has three corners. So there is a very wide area to turn around. All of a sudden I see the technician do a 360 degree turn (A donut) in the middle of the block. He then parks his vehicle in front of my house. as he gets out of the truck I am looking at him like a deer in headlights after witnessing his turn. The technician Luis gets out of the truck walks in the house and apologized for his juvenile behavior for the turn. He Stated and quot;I am still a kid at heart!and quot; I looked at him in disbelief after that statement.
If you decide to hire this Company, don't expect any happy employees to be on site. They don't appear to be to happy with their jobs.

One of their reps, Mike, came to my house on 12/14 for an oil to gas conversion estimate. He seemed nice enough and explained the process. I told him that I would need to get back to him the following week.
I had received another estimate and asked if they could come down on their price when I spoke to Mike on 12/16. He said any further adjustments needed approval and he would get back to me. Never did. I left several messages on the following days and still to this day not a return call.
Glad I found out about their customer service before I became one.

Estimate was painless, detailed and accurate. Brian was knowledgeable and professional. Installation (Ricky, Fernando and Nestor) was on time and workers were clean, professional and knew their business.

They arrived promptly at 9:30 AM and were finished by 12:30. The men were professional and courteous. I highly recommend them.

Lowest price came as scheduled performed work in a professional maner.

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they come in had to call office so I would have heat at the end of day.

I now have a leak in the tank and right after they installed the tank, I saw oil under the tank. I had some people come and inspect it and now I have to have a pan under it. The tank they brought had a leak to begin with. They charge $150.00 just to inspect it.

Had the SAME problem with this company (Burner King) twice. for the same hot water heater installed new by burner king. each time they came.. it was the same scenero, one and quot;service manand quot; shows up, spends time looking at it. Charges me the service call fee, $115.00 tells me he cant figure out whats wrong with it. Then tells me another and quot;Supervisorand quot; will come and figure it out. and leaves. After 6 hours of waiting, second and quot;Service manand quot; shows up, although hes supposed to be a supervisor, evaluates the situation tells me its an air flow sensor. (same problem i had with this same unit about 3 years prior when they replaced it.) But Again same as the last time, told me he doesnt have the part.. (same story as last time) had to leave to get the part, He installed it a couple hours later. and told me and quot;by the wayand quot; u should replace the hot water heater soon it was getting weak. Soon? REALLY? they installed this hot water heater (propane) brand new and assured me it was much more efficent than the electric one i had maybe 9 yrs ago!.. and it needs to be replaced already? the one i had was 25 yrs old and working fine!. theirs is less than 10! I dont trust this company and will NEVER do business with them again. by the way .. the part ,? was ALSO the same price as the service fee. hmmm, Another check on the same day for $115.00 for the part+ $115 for the service fee.Plus Tax! which equals $500 in repairs over the past 3 yrs to a water heater Burner King installed which is just unacceptable. I converted my system to Propane because of the History of lack of repair or service needed with a gas system. Which very well maybe the case if it wasnt installed by a company that doesn't use inferior products.
This Scenero just played out unusually similar to the last time i had an issue with my water heater, right down to the and quot;i dont know whats wrong with it excuse, and i need to have a supervisor come in and look at itand quot; I just Dont trust this company. will not do business with them again. Will definitely look else where. and will Definitely use Angies List the next time . i just Joined Angies list because i felt obligated to inform people of my experience with Burner King, NOT a good one!

Their estimate was very detailed. The job included removing the old hot air oil furnace, draining the remaining oil from the tank, removing the oil tank, installing the new gas unit, gas plumbing, reinstalling her humidifier, and cleanup. They arrived when scheduled, worked neatly, cleaned up, and were very professional. They also submitted the rebates to save us $ on the job (and subtracted that from the balance due. ) we were very pleased with the results. I'm just estimating the price since I don't have the paperwork handy. the work was done in Massapequa Park, NY

They provided a very detailed estimate for the job, and it was also the cheapest for the work requested. They originally said that they could do the entire install in one day, but ended up needing two. One day to deliver all the equipment and run the line from outside into the basement. The other day to connect the new equipment and remove the old stuff. One of the days was a Saturday however, so only I needed to take one day off from work.

On both of the days, the installers were prompt and courteous. They took time to cover our hardwood floors before moving any equipment in or out and did a very neat job overall. They also coordinated everything with the town for the inspection and with National Grid for the meter installation. Everything was done as requested and I really cant find anything wrong with the work they did. Would definitely recommend them.

It looked like it was going to be done very well. The owner provided us with the most detailed proposal of all that we received. That was why we selected him - everybody else was at the same price (almost looks like collusion).

The installers put down boards and drop cloths; however, they were not very clean in their work.

When they finished I looked at the job and the piping looked nice and symetrical; and the soldered joints looked very clean. It was a pretty picture; however, upon closer examination I found the flaws listed above.

There was a small oil stain on the floor under the burner that looked like an oil leak; however, there was no indication until the next day that it was an actual leak. After notifying the company they sent a repair man who fixed the leak.

I notified the owner by phone and by FAX about the discrepencies mentioned above; however, he wants more money. He stated that he has installed 30 of these boilers this year. So his crew should know what the manufacturer requires with those installations! They must also be placing screws in the atmospheric dampers of those other installations.

I notified the manufacturer of those dampers of the defect. I will be notifying Peerless next about the installation practices of the BURNER KING company.

This company appears to have a reckless disreguard for the safety of their customers.

I signed a burner service contract with the company and when I asked for service they said that wasn't covered.
I would never recommend this company to anyone...they are very deceptive. On my contract they wrote down certain exceptions that they freely interpreted to what they wanted...which seemed not to cover my problem.

Had oil conversion to gas done by Burner King. Was very satisfied with their work. They came on time just as they said they would. They were very professional. All floors were covered, their work was very neat. Everything was cleaned up and taken with them when they left.

They did a very very nice job. I am very pleased with their work.

They did an excellent job. They did such a good job that I called them back and asked them to do my central air in June. They did a good job. They did what they were supposed to do. They gave me a quote and did what they were supposed to do, I liked that part. Their follow up and the guy who came back after we had a problem or two kind of gave us a hard time. The owner and the people who did the job were okay, they did a nice job. The follow up wasn't as great.