AIRMAX LONG ISLAND INC

"Thanks so much for your "A" rating. We love to here from our customers and hope to serve you again!"

"Dear [member name removed], Having done H.V.A.C. on Long Island for almost 30 years, we take every review published very seriously. The principals, as well as all employees, are well aware that when our phone rings, more often than not, it is someone reaching out to pay us to perform a service for them that they cannot (or wish not to do) themselves. We take great pride in our Triple A+ Better Business Bureau rating as well as our clean Consumer Affairs record with both Nassau and Suffolk counties. Currently we are in the midst of trying to catch up from all the additional Superstorm Sandy work and trying to start up heating systems on our new installs and service contract customers. This does not mean that reinstalling some grilles for you is not important also. After looking into our phone records and speaking to our office staff, as well as my partner John (who was out to your home as you requested), I am able to come up with only half the phone contacts you stated. Also know that all our telephones are within earshot of an owner at all times and we love to hear from our customers and would never tell one they phone too much. Please also know that John did attempt to reschedule another visit to your home because a female who appeared to possibly be a housekeeper, would not allow him entry and she was unable to contact you by phone. Her English was not perfect and perhaps you did not get the message he left personally for you. He did leave a message, as did one of the folks in our office. We did also attempt one call to you once where we did not leave a message prior to the one we did leave. I cannot be certain that one of our messages was misdialed to a wrong number, but I assure you that John was to your home and waiting for your return call to visit you to again to measure the grilles you wanted replaced. You stated in your complaint that our guys were amazing, and I thank you for that, and hear it often from many of our customers. I am so sorry that our communication efforts fell short and would like to extend our apology in the form of a one-year free service contract along with my personal cell phone number to be sure any future issues are resolved quickly, in case you ever feel my staff has fallen short of your highest expectations. Thank you, Ron Raganella"

"The original estimate inquiry was to send a sales rep to estimate a replacement unit. The sales associates are not equipped or trained to diagnose or repair equipment. Because of the inefficiency and age (18 years old) of the equipment a new system was purchased and then installed on 5/15/2009. The system came with a 1-year labor warranty. The unit failed more than 2 years after installation on 6/30/11. The condenser coil was unable to be repaired and that coil needed to be replaced. Rather than ask the customer to pay a huge labor and freon invoice which would have totaled just under $1,000.00, we used our influence with the manufacturer to supply an entire brand new outdoor unit which we installed for free. This was done the same day it was diagnosed. We have no record of missing a service appointment, but if his happened we sincerely apologize. As an owner, I feel comfortable that we went well above beyond what most companies would have done to satisfy a customer."

"Thank you for you patronage! Very much appreciated!"

"Thanks so much, Member, it was a pleasure working with you!"

"Member, Your kind words are very much appreciated. I'll pass them along to my staff. Thanks so much, Ron"

"Thank you. Very appreciative of your vote of confidence. Best, Ron"

"Thank you! Always a pleasure working with you."

"This customer let his service contract lapse and we still did two free service calls for him. His problem appeared to be a chimney issue and he was unhappy it was not covered under a service contract that had expired anyway. All previous service calls done here were free. He had a service contract for 4 years and it was not expensive."