Basement Waterproofing Inc

Top notch work. Fully satisfied with the results

Basement Waterproofing did an amazing job! From the initial inquiry to the immaculate craftsmanship, a pure end to end experience. For all your basement needs, this is your one stop shop. Highly recommend!

It was a pleasure working with Basement Waterproofing Inc. I was very impressed with the quality of the work. I would gladly hire them again and I regularly recommend this company knowing the quality services they offer.

On time and on budget. Polite crew. Neat and tidy

Job was done beyond my expectations, totally professional

We have used Basement Waterproofing for years on multiple properties. They provide great service and product. Great customer service. Highly recommend!

I have had problems for several years of water leaking into my basement.. All efforts to remedy this problem did not work. I hired the basement waterproofing company. They spent the day waterproofing the basement and I haven’t had a problem cents. They were efficient, polite and got the job done. I highly recommend this company.

Highly recommend this company for all your basement waterproofing needs!

Excellent work done precisely as described in estimate. Professional crew. Basement is none dry.

Excellent service. Very professional and work done in a timely manner. Highly recommend

Professional group, very thorough. Worked efficiently and good teamwork. Great at support and communications.

I have owned several homes over 60+ years and dealt with numerous contractors. None more incompetent and dishonest than Basement Waterproofing Inc. Rome, NY I specified the way the that the rear basement wall was to be waterproofed, all work to be done on the exterior of the wall, nothing to be done to the interior wall. the salesman agreed and we signed a contract for $5851.00. They tried twice and could not stop the water. They did sent me a letter threating to void my warranty and another letter demanding $1,100.00 for them to try again. When I refused they demands they relented and tried another injection at a different location, the results were the same, water in the basement, but the did manage to open another leak in the wall. At this time I requested a refund, BM offered $1500.00. we had already gave them $5,851.00. BW would pocket $4351.00 and walk away leaving me with a wet basement. Google BW Inc. Of all the waterproofing companies in our area, they wave the worst rating. Their web site list many reviews, all 5 star ratings, dishonest. and no link to write a review.

We had worked with them in our old house in Albany, New York. After we moved out of Albany we noticed that we had a water problem in our new house. They did a wonderful job. Would highly recommend them as they are friendly, professional and honorable.

Fast, thorough, and as expected. Back up sump pump was not plugged in which led to one flood. My sump pump is a back up for theirs, but I can't figure out where they installed their pump. There's only one drainage pipe to the yard.

unknown

Process went very smoothly. Work was accomplished in a timely, professional manner. Really liked that they did not try to sell me more than what I needed at the time.
Since the setting up of the bentonite takes a minimum of 30 days, I can't say at this point what the overall success will be.

I had a contract with the company to arrive on April 14th at 10am. They stated it typically takes a day, but we reserved two days, just in case they needed more time to finish. On the first day of the project I received a call around 9:30am from one of the workers coming that day stating that they are running late and wouldn't be at my home until 12:30pm. They showed up a little after 1pm. There were 3 men. When they arrived they handed me a paper to sign. It had a section that needed to be filled out by them first, so I asked "do you need to fill this section in?" the foreman said yes, so I waited on the paper until he could review it with me. They started working and jackhammering the basement to form the trenches where the piping would fit. As they were doing it one of the men hit an already exposed sewer line. He was honest and told us right away. I wasn't sure what this meant, so I asked if they fix it or what I'm suppose to do. They stated that I had to get it fixed and said that's why we have you sign that paper. I was confused and told them that we didn't even finished that paper yet and I needed to call the owner. I called him and informed him of what was going on. He asked about the paperwork and I stated I hadn't even signed it yet. He stated that they would cover the expense of the plumber to come and fix the hit pipe. I paid the plumber up front and they subtracted the bill from my overall payment.
The men worked on drilling out the trench and making the drill holes on the outside of the home. They left around 5-5:30 on the first night.
They arrived the next morning around 10:30am to finish the job. The men seemed very friendly and helped to explain each step. They took quite a bit of time throughout the day, which I didn't have an issue with, except for the fact that they worked until 9:30pm at night. The work they did outdoors was all done in the dark. I also have small children (under age 5) and the loud noise until 9:30pm was a bit challenging.
At the end of the evening they handed me a sheet that asked me to inspect the project. The sheet asked me if the drilled holes outside were filled properly, if the downspout for the sump pump was at a downward pitch, and etc..
I couldn't properly evaluate what happened outside, since it was dark. I asked if I could fill that sheet out in the morning and return and they said yes. I paid my final payment and gave it to the foreman that evening.
My inspection found that the outside holes seem a bit carelessly filled. There are holes drilled around every 2ft around my house and you can obviously see them. I feel this could have been done a bit better or perhaps cleaned up better so the holes aren't so noticeable. I also noticed that when they drilled the hole for the pipe for the sump pump to the outside quite a bit of the stucco on the outside of the house chipped off. It was covered from the outside with a messy cement job. There is a pvc pipe coming out of the house sticking out straight around 3ft, no slope at all. It doesn't have any cover or etc. It doesn't look like I hired a professional company to install this. The next day our plumber returned to our home to make sure we were happy with his work. We asked him to look at the pump. He stated that the arrangement of the pipe inside the well looks a bit too close to the pump and that there shouldn't be sand inside that well with the pump (as there was) since it can burn out the pump.
Since I had these concerns and a few more not already mentioned, I called the owner James. He called back right away and said he would come out personally to review my house. I really appreciate his response, since this was a major investment for us. No one called back by the end of the next day, so I called them. The secretary stated that the owner couldn't come out for three weeks. I was a bit frustrated with that long wait and asked if they could try and get to my home sooner. I did notice that the check cleared my bank account yesterday (2 days after the completed job). The owner has very good ratings on the BBB site and this is why we chose them. Since they already have my money, I am putting my faith in their good ratings and hoping that they come and finish this job properly. My current ratings are based on the work I have witnessed so far. Even though I feel the job should have been done properly the first time, I am very happy to improve these ratings if the company is able to help with my current concerns.

To whom it may concern:

Basement Waterproofing has been our personal representatives in regards to keeping our basement dry since January 2010. So I thought it was time I take a moment to acknowledge your Company’s incredible customer service with a letter of appreciation.

First of all, let me point out that Basement Waterproofing, Inc. customer service and follow-up on guarantee/warranty contract policies are the best I have experience in years. I believe this was due in part to well trained, efficient and extremely courteous company associates like Office Associates Linda and Sherry, Salesman Jack Patterson, Representative James Cobb, Foreman James Fuller and all of the members of the hardworking BW professional crews who worked at our home.

I can’t thank you all enough for the professional service that my wife Sandy and I have received from Basement Waterproofing, Inc. these past few years. What we experienced that came along with a high degree of professionalism went far beyond our expectations.

Thanks for being there!

George (and Sandy!) Lamont

Ps. we had recommended Basement Waterproofing to one of our neighbors recently, and they had the same experience as we did. Keep up the good work!

NO PROBLEMS. THEY ARRIVED WHEN THEY SAID THEY WOULD AND COMPLETED TO WORK IN A TIMELY FASHION. VERY COURTEOUS WORKERS, EXPLAINED EVERTHING THEY HAD TO DO. AND PROCEEDED TO DO IT. I HAVE CALLED A COUPLE OF TIMES WITH A PROBLEM AND THEY ALWAYS CALL BACK AND SET AN APPOINTMENT TO COME LOOK AT THE PROBLEM AND THEY HAVE RESOLVED THE PROBLEMS.

They do excellent work, and their work is guaranteed for the life of the building.

unknown

I spoke with three other basement waterproofing companies and did a ton of online research before deciding to go with Basement Waterproofing, Inc.. The salesperson was knowledgeable about the traditional ways of waterproofing basements (typically some version of a "french drain"). He was also thorough about what his company could offer and he was able to answer my questions without giving a two-hour presentation like some of the other companies.
The reasons that I chose Basement Waterproofing Inc. were #1-They had, by far, the best guarantee. Basement Waterproofing, Inc. will service any water seepage in the basement walls or floor at no additional cost to the customer at any time for the full life of the structure. #2-In combination with a french drain, they offered a sodium bentonite clay injection around the outside of my basement. No other company offered both of these options. #3-The price was comparable to other companies simply installing a french drain. #4-They included a Humidex dehumidifier in the price.
For those who are unfamiliar with what a sodium bentonite injection is, here is part of its description from New York's BBB:
This type of treatment does not require excavation. Instead, sodium bentonite or another substance--sold under a variety of tradenames--is injected into the space between the soil mass and the basement wall. It swells to many times its dry volume when it is first put into slurry form. The slurry will tend to penetrate and plug cracks where water might also find a path to the basement interior, thus reducing the flow of water.
The type of soil and the skill of the person directing or performing the injection operation has a strong bearing on the success
of this method to correct basement wetness. Certain chemicals, such as salt, will tend to prevent the effectiveness of the sodium bentonite, and undetected underground barriers (such as rock or wood) can seriously impair the effective use
of this method.

Anyways, I was able to schedule the sodium bentonite injection for a few days later. That went smoothly and I was told that it would take 30-45 days for the injection to expand and waterproof my basement. A week or two after that, the company's President, James, installed the Humidex dehumidifier. The dehumidifier is very impressive. It is quiet and requires no maintenance. James was friendly, knowledgeable and wanted to make sure that I was happy with all of the work being done. At the time, the sodium bentonite injection hadn't had time to expand but there had been very little rain so there wasn't much water in the basement. I was definitely happy with my decision to go with Basement Waterproofing Inc.. At that time James told me his company would install a french drain at no extra cost just to be sure my basement would always stay dry. I was extremely impressed.

Over the next few months it rained a lot and my basement was wet. I was frustrated that I couldn't get an appointment for the french drain installation earlier than the end of August but it is understandable that a basement waterproofing company would be busy during that time of the year. The french drain was installed at the end of August. The workers did a wonderful job and cleaned up perfectly. My basement floors have been bone dry ever since.

After a few more rainy days I noticed wet spots on a few of my walls. Nothing major, just some wet spots. I made an appointment for James to come to my house to assess the situation. James and I will be setting up an appointment for Basement Waterproofing inc. to inject more sodium bentonite in the trouble spots and to add dirt along the foundation outside my house to increase the grade, redirecting rainwater away from my house and outside the perimeter of the sodium bentonite injections. He will also be drilling into a few of the blocks to get the walls completely dry. All of this will be done at no extra cost even though the contract doesn't cover increasing the grade of the land around the basement foundation.

If all goes well, I plan to improve the rating for my basement waterproofing to an 'A.' James has been very knowledgeable and willing to do whatever it takes to get my basement dry. Basement Waterproofing Inc. takes their customer satisfaction very seriously and I'm happy I've done business with them.

We have been working on this for a couple of years. They are experts in their field. The man who runs it is called James. He is remarkable. He is a trustworthy, confident man. He has a girl in the office, who is very good. I believe her name is Linda. They are totally dependable. He is busy and he is not the fastest, this is because he is so busy. If I had any more problems I would not hesitate to call him again.

Job was completed timely and at agreed upon price,b\Basement is now (and
has been since project completed) wetter than before; non responsive to
guarantee request as they want additional money to return and fix the
problem. Apparently guarantee is only good if you do not try to utilize it.

I originally hired Basement Waterproofing, Inc (BW) back in the Spring of 2010. I absolutely LOVED their work, but was not an Angie's List member back then. However, a couple months ago (almost three years later), I called BW to see if they would cover a minor issue under their warranty. Being so minor, I was skeptical they would do it. However they came to my house within the week, and fixed the problem at no cost. For this, they are getting an excellent review, as they deserve.
The primary reason I hired this company was their warranty. Not only is it "lifelong," but the warranty is transferrable to future owners! (This will be a selling point when I put my house up for sale, and may help me get some of my money back.) BW was the only company to offer me any warranty, and this one was transferrable, too. Sure enough, three years later I got to test this warranty, and now know that they stand behind it.
My original problem, back in 2010, was that I had water seeping into my basement through the walls and floor. I was getting small puddles all over my basement, and eventually started getting mold. As soon as I saw a strange mushroom ( !!) growing in my basement, I called in some contractors. Upon further inspection, my wife and I also discovered that at least $500 worth of our belongings were even destroyed by unseen water seeping through the floor and walls they sat against.
I called three contractors. Two wanted to dig up my yard, including the front, to refinish/waterproof the exterior of the basement walls. Not only would this mess have destroyed my landscaping, but it was almost ten thousand dollars! And despite all of this cost, they could not guarantee that my basement would be dry! (In fact, it wouldn't be, as part of the problem was UNDER the basement floor, too - a fact that only BW discovered.)
BW did these "injections" into the ground around the exterior of my basement, that keeps water away from the walls. No mess!! They also created an internal drainage system to deal with the water from under the basement floor (a problem that would NOT have been addressed by the $8-9000 work with the other contractors). My basement has been bone-dry ever since, and I only payed around $3500.
BW is a knowledgable company that did great work, and saved me a lot of money and headaches. I couldn't be more satisfied.