TERESA'S FAMILY CLEANING INC
About us
Teresa’s Family Cleaning is an award-winning Long Island home and commercial cleaning company that creates a feeling of welcome, comfort, and beauty in the homes of its valued customers, while fostering the spirit of generosity in the lives of their employees and the Long Island community. Insured, bonded and registered to work in Nassau & Suffolk Counties. We carry all necessary insurance and requirements to work in New York State. All employees are pre-screened, background checked and randomly drug tested. We are an Equal Opportunity Employer. In business since 1993. We bring our own Green Sealed Certified cleaning supplies and equipment, and we're one of the first Long Island cleaning companies to offer 100% Chemical Free Cleaning.
Business highlights
Services we offer
Carpet Cleaning, Chemical Free Cleaning, Green Cleaning, Home Cleaning, Janitorial Services, Office Cleaning, Pet Friendly., Power washing, Residential and Commercial Cleaning Service, Window Washing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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I was advised that the rate would be ~$89 per hour for two people and that it should take 2, possibly 3 hours. I was not there to supervise because we were still packing up our apartment but my father-in-law stopped by to make sure that the staff received a tip and he even went out to buy them more cleaning fluid because he felt that the products they were using were not effective.
The management claims that the cleaning staff arrived at 9:30 AM and stayed for 6 hours which is befuddling because these people DID NOT CLEAN THE HOUSE and THEY CHARGED ME $661.16. At best, maybe they cleaned the wood floors, but
everything else was left seemingly untouched and in some cases filthy.
When I called to complain after seeing the charge, I explained that I NEVER would have agreed to hire them had I known that the price would be so astronomical (I expected to pay no more than $270 based on the quote I was given). The only reason I hired cleaners at all is because I was 7 months pregnant and not supposed to be exposed to the chemicals or level of
exertion necessary, otherwise I would have done a much better job myself.
The management refused to reimburse me as it is against their policy, instead after a few emails and telephone calls (with
Nicole and Melanie) they offered to send someone back to actually do the job right and a $50 refund. I told them that I was not interested and instead had my credit card company reverse the outrageous charge and file a dispute since the service was not performed. PLEASE do not waste your energy or money on these people.
"Teresa's Family Cleaning enters any home the first time on a by the hour basis. The reason is because every home is different based on the size, requests from customers and condition of the home. In the case of (member name removed)'s home, she requested in and out of everything. The cleaning crew cleaned in and out of all cabinets in kitchen and bathroom, closets and of course cleaning of the rest of the home. This does take time especially if it hasn't been cleaned in a while. The cleaning crew arrived at 10:19am and left at 5:21pm for a total of 7 hours. We did only charge (member name removed) for 6 hours. When our customer called the office to express some things she was not happy with, we did tell her we would send a crew back to the home to fix whatever she wasn't happy with. We strive to make sure all of our customers have a good experience and that is why we will always send a crew back to fix and issues free of charge of course. (Member name removed) refused the crew to come back and requested a refund. It was explained to her that our policy is to send the crew back and again she refused. I am attaching a copy of the GPS report showing the amount of time the crew was in the home, and a copy of our consent of policies. We tried to resolve the issue with (member name removed) and it was out of our hands if both parties agree to disagree. We in no way "wasted" time in her home just so we can charge her that amount of money. All the crews go out with a full day of houses to clean, but they are trained to stay in the home until the job is completely finished."
children and I liked that they were "green" cleaners. The first time
they cleaned they were great, but the services have greatly diminished
since then. The last time they came, the two women came late and left
early and charged us the full $200 for two hours of work. We have a
very large home so they only managed to clean 1.5 baths and the kitchen
with minor "dusting" in some rooms. The house still appeared dirty
after they left. Mind you, the house is always neat, but with both of
us working two full time jobs and with two little ones at home, and with
the daily dishes and laundry, I don't have much time for the heavy
scrubbing and was hoping for some help. Instead, it appears we received
very little for our money. We will be looking for new cleaners. Oh
and also, we agree with the other reviewers, we were promised that they
would come at 7am when we booked the appointment, then the next day the
confirmed the time for 8am and merely said "oh well."
The service is very expensive. it cost $300+ for 3 cleaners for 3 hours, or $30 per cleaner per hour for a four bedroom house.
On the first visit a "trainee" was sent, a fact I was not informed of. I paid 30+ per hour for this person.
I was told that if I signed a contract I would receive half of the money back for the first cleaning. however, the contract that was provided did not specify certain key pieces of information, such as the number of hours that would be provided. Although I sent an email asking questions, I never received a response.
I was told that the cleaner that visited on the first visit Janin, who was professional, would be my housecleaner on future visits. Instead, a different person came for each visit. These cleaners were generally un-professonal.
The second cleaning two cleaners were sent and worked for only two hours. In two hours they only changed 4 beds, washed the linens and vacuumed and damp mopped the floors. That was all. This cost $192. I complained that they had failed to dust, wash all of the linens and towels, or do anything except the basic cleaning. I was told that more time was needed, and of course more money. This was a bait and switch. Naturally I assumed that the $192 rate I had negotiated was for 3 hours, the same number of hours I received on the initial visit. Instead only two hours of cleaning was provided, and on each visit less and less was done to force me to pay for more time.
On the third visit, laundry detergent was left all over the top of the washer, not all linens & towels were laundered, and linens were left in the dryer damp. The cleaners tried to leave without telling me, and before i could pay in cash- the rate is cheaper if you pay in cash. The cleaner sent on this visit was a smoker. I was not informed of this. The things that she touched in my house smelled of smoke.
On the final and fourth visit the bed sheets were not dried, and were put away damp in the linen closet. The floors were not all vacuumed or cleaned, and the most important area, the kitchen floor, was neither vaccumed, swept or washed. The entry porch was neither vacuumed or washed and left full of sand. Things were left in the dryer. The beds were not made properly-top sheets were left off. Later I discovered that a bottle of gerwurtztraminer wine was replaced with water! (incredible, but true!)
I have complained to American Express about Teresa's service. They refused to refund any of my money even though they were clearly in the wrong and i was very dissatisfied. DO NOT HIRE THIS SERVICE!
"As stated in (deleted member name) opening sentence, we were hired by her contractor MJQ Home Improvements, not her directly. All our dealings were with (deleted name) not the (deleted member name). (deleted name) saw our house cleaning crew across the street from the Evans summer home and called our office. An estimate was given to him over the phone based on the information given to us by (deleted name) of MJQ stating this was a post construction clean up of general dusting, vacuuming, mopping etc. and we were also informed the construction job was completed. The job was never physically assessed prior to our crews arrival. The crew arrived as scheduled to the job site that was not completed and there was a layer of sand on the floors that required heavy construction commercial cleaning equipment. The crew informed the contractor that this is not what was on their job sheet, and the contractor told them to stay and do the best that they could do. During that time (deleted name) left the job site. When the crew finished the job they contacted (deleted name) via cell to have him come back and view and sign off on the job, he told the crew to leave. And that’s exactly what the crew did. We also sent the crew back the following day after speaking with the contractor who was STILL working on the house, to try and finish mopping up the now muddy floors, again doing the best that we could do under the circumstances. (deleted name) was NOT charged on our return visit. Please note that (deleted member name) was NOT our customer, but her contractor was, and we were not obligated to speak with her at all. She was calling to complain (not her contractor) to us about the work and wanted us to return again. We invoiced MJQ Home improvements and were paid by them, not by (deleted member name). Our cleaning company has been in business since 1993-MJQ Home Improvements has been in business since April 14th, 2010. We have never had any issues with any general contractor in a post construction clean up- We are the cleaning company that volunteers for Habitat of Humanity of Suffolk County post construction clean ups for almost 10 years- getting the newly built homes cleaned and ready for move in day for first time homeowners."
Trust me this place is a sham and very rude to dissatisfied customers. They did a terrible job at my home. They didn't even dust in my living room!! The reason they never dusted was because I didn't approve the extra time. I didn't even know they needed extra time. All they cleaned was a few rooms with TWO GIRLS and they couldn't finish. Laughable...and wayyy over priced. My present housekeeper is in and out in about five hours and is only ONE personAdditionally, they write responses to reviews on here...don't believe their responses it is a feeble attempt to cover up their substandard work.
"The customer called to say she was unhappy with the services. We offered to return and fix anything she was unhappy with this. That is the company policy. She refused for them to return to the home. This customer did do a walk through of the home after the services were completed stating that she was happy with the services provided to her on 9/18/2010."
"I WOULD LIKE TO REPLY TO THE MEMBERS REPORT ON BEING DISSATISFIED WITH THE COST OF THE CLEANING. WHEN SHE CALLED AND BOOKED THIS JOB SHE GAVE A DESCRIPTION OF THE HOME TO MY SECRETARY. A 4 BEDROOM/ 2.5 BATHROOM 2 LEVEL HOME WITH 2 ADULTS/ 2/CHILDREN AND 2/DOGS. THIS IS A BUSY HOUSEHOLD AND SHE WAS TOLD THE HOUSE COULD TAKE ANYWHERE FROM 2.5 TO 3.5 HOURS THE FIRST TIME INTO THE HOME. THERE IS A 2 HOUR MINIMUM THE FIRST TIME INTO THE HOME AND WE ARE $85.00 DOLLARS PER HOUR PLUS TAX. SHE WAS ALSO TOLD THAT THIS IS AN APPROXIMATE ESTIMATE AND IT COULD TAKE LESS OR MORE THAN THE 2.5, 3.5 HOURS WE QUOTED HER DEPENDING ON THE CONDITION OF THE HOME AND THE AMOUNT OF KNICK KNACKS THROUGHOUT THE HOME. THE MEMBER'S HOME DID TAKE 4.5 HOURS TO CLEAN. WHEN WE ARRIVED AT THE HOME TO CLEAN IT, HER HUSBAND DID SIGN OUR CONSENT TO POLICIES WHICH STATES THAT WE ARE $85.00 PER HOUR PLUS TAX. WHEN SHE ARRIVED AT THE HOME AT THE END ON THE JOB, SHE DID WALK IN AND SAY THE HOUSE LOOKED GREAT AND SHE WAS HAPPY WITH THE SERVICES. IN NO WAY DID WE TRY TO TRICK HER INTO USING OUR COMPANY AND THEN TAKE ADVANTAGE OF HER. MY BOOKING AGENT DID EVERYTHING SHE WAS SUPPOSED TO DO BOOKING THIS JOB. I DON'T KNOW WHERE THE MEMBER GOT THE IDEA THAT IT WOULD ONLY TAKE $200.00 THE FIRST TIME INTO THE HOME. ESPECIALLY A HOME THAT IS 4 BEDROOMS, 2.5 BATHROOMS, 2 LEVELS WITH 2 ADULTS, 2 CHILDREN AND 2 DOGS OCCUPYING IT. MY CREWS RUN IN TEAMS OF 2 AND OUR SERVICE IS BUILT ON QUALITY WORK."
Licensing
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FAQ
Contact Information
341 ROUTE 25A, Rocky Point, NY 11778
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