Since 1947, Taylor Heating, Inc. has been serving Rochester, NY and its surrounding areas in all its heating, cooling, and plumbing needs. From attic to basement personal service, no overtime charges with same day emergency service and the best equipment and installation warranties in the industry. Call Taylor Heating, Inc. now to schedule an appointment!
Repair, air cleaners, duct cleaning, humidifiers, installation service and maintenance of heating & air conditioning systems, insulation, plumbing, sealing & home energy analysis. 24/7 Emergency service. Full service showroom for DIY's., water heaters
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Number of Stars | Image of Distribution | Number of Ratings |
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88% | ||
7% | ||
1% | ||
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"Member, I am sorry you had a bad experience with our company. I will speak with our customer service reps about leaving people on hold for any extended amount of time. This is not good customer service and I appreciate you bringing it to my attention so that we may work on correcting it. As for the scheduling issue this time of year is the busiest time of year in our industry. Routine maintenance is something that we do all year round. It is recommended that any gas furnace be serviced annually and as long as it is maintained properly it is not important as to when it should be done. If you had an issue with the equipment we would have been out the same day. No heat or emergencies do take priority over routine maintenance. There would however, have been an additional charge for that service.That would not have been the maintenance call that you purchased from Angie's list. I will try and be sure that the next time I run the offer we explain that the scheduling of the service may be delayed due to volume and emergencies. Again I thank you for your input. It will help our company grow in the right direction. If there is anything I could do to try and earn your business please let me know directly. Thank You, Tony DiCiacce President Phone: 585-328-9260 Cell: 585-478-7014 E-Mail: [email protected]"
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