Stellar Roofing

Everything was great. finished in a day

Needed my roof replaced to stop it from leaking. They were very professional and quick. Came and finished the job in one day and even cleaned up.

We were very pleased with the entire process. The initial consultation through the install and clean-up was very professional and thorough. The final results (new roof and gutters) were great. A very hard working crew!

Worst experience ever and continues to be. The project was a shingle tear off and replacing with standing seam metal. The project has been ongoing for about 2.5 years now and still isn't right. They put the roof on the first time and amals got in due to things not being sealed up the right way. They said "the roof doesn't leak we can't do anything about the animals". They did finally come back to fix it after alot of back and forth but only made things worse. They have worked on the front side of the roof three times now with three different crews and each time they have messed something else up or left something incomplete. The pictures attached are just some of the examples of the poor craftsmanship on the trim and the soffits that were hacked up and left open to animals to get in yet again. They told me they don't do trim work and I would have to hire someone to fix that even though they tore it apart. We were told recently by one of the supervisors after letting him know I would be sending a bill for these repairs and for extermination if the animals were to get back into the roof before the repairs could be completed. He told me "there is nothing more they can do and this would be on me to pay for". He then informed me I could call the owner which I did with no response for almost a week now. These are just a few of the issues that we have been through with Stellar. There have been issues since the initial tear off of the shingle roof. We could go on for pages and pages. We definitely will say imf you have had a metal roof done by stellar that you take sometime to inspect it thoroughly. With that I wouldn't recommend this company to my worst enemy.

My husband and I had a new roof installed by Stellar Roofing the week of 4/17/23. It was a large job including a complete tear off of multiple layers of shingles, including cedar shakes at the base. Our experience was positive from the start. Toby had come out to give us a quote, he was in our home for 3 hours going over details, taking photos and explaining how a new roof should work and the products that Stellar uses. He was kind, thorough and not pushy. We signed the contract and were excited to get this “to-do” checked off our list. We were told they were 3-4 weeks out at that point. About 3 weeks later we received a phone call to schedule our new install. The crew arrived on Tuesday (4/18/23) morning right on time and got right to work. They were fast, efficient and took extra care on cleaning up the large mess that comes with a new roof. They had the majority of it done within the 12 hours of the first day. Phil the project manager stopped in after the first day to check on progress and was available via telephone calls or text. The second day a few people from the crew returned to finish up the loose ends, install the vents and fix a small piece of soffit that needed to be replaced. They had everything done and cleaned up by 3:00PM the second day. Phil, the project manager, had reached out via telephone saying he would be in touch for a final walk through and to collect the remaining of the payment. The same night (Wednesday) that the Stellar Roofing had left our home we started to notice that our upstairs bathroom (toilet, shower and sink) were not draining correctly. We spent the next two days, many hours and money, snaking the drains, taking apart plumbing, removing the toilet with no avail. With more research we learned that it could be something wrong with the vent on the roof. With the new roof we thought that maybe a piece of shingle or trash had gotten stuck in the vent. Saturday morning 4/22/23 we got up on the roof and took a look down the vent. We could see that there was something down the vent but couldn’t make out what it was. I reached out to Phil, project manager and he had the main roofer from the job come down. He arrived within the hour and confirmed that he could also see something down the vent and said it looked like a piece of flashing that is used along the edge of the roof. He then spent an hour attempting to get this piece of flashing out and reported he couldn’t get it. He was going to the store and would be back. He came back and started banging on it and within 20 minutes reported that he was able to get it out. To our surprise the piece of flashing was 2, 12 feet long pieces (photo below) that had been wedged all the way down our vent which was blocking all output from our second floor bathroom. The roofer reports that he didn’t know how this 12 foot piece of flashing found its way into this 4 inch round pipe. There is no possible way that this piece of material fell into a 3 foot tall vent pipe that was coming out of the roof . Accidents happen but what makes it worse is that someone on this crew knew this happened and decided to brush it under the rug and hope that we wouldn’t find out. The roofer left after getting the flashing out of the pipe. We happened to look in the dumpster and found that he had broken/took off 14 inches of the exhaust pipe without asking or letting us know that was the only way to get this 12 foot piece flashing out. Again lying and hoping that we wouldn’t notice that he broke this off. This was on Saturday 4/22/23, I had texted a photo of the new found issue to the project manager. He reported that he was sorry that this happened and would be in touch today 4/24/23. 4/25/23 Final walk through with project manager where he extended his apologies about the situation but offered no solutions, compensations for our time and resources spent on fixing the issue they created after spending $26,000 on a new roof.

Stellar went over and above to make sure that everything was addressed to our satisfaction. Highly recommend.

Stellar Roof made the project simple and easy. they work with us on scheduling the project since we needed to have solar panels remove prior to the work being done.

We sustained damage to our roof in March 2022. We contacted Stellar to assist us with repairs. Unfortunately, the roof could not be repaired, so they installed a partial roof where the damage had occurred. The office and work crew were professional. The work crew went about their work diligently until the job was completed. The roof looks great!

Except for some weather delays, both projects went very well. Working with Stellar Roofing for sales and scheduling was great. Every day the workers were on site, they showed up on time each day and when they finished made sure the site was clean of construction debris. Very pleased with the finished product.

We replaced our roof replaced and three skylights. The professionalism and attention to detail in every phase of the process were beyond expectations. We are very pleased with the results and would recommend them to anyone considering this kind of work. The cost was higher than some others, but for a job this important to the house the cost was well worth it.

I was really pleased with your staff. Every person I dealt with was kind and professional. The initial interaction came in the middle of my recovery from pneumonia. I was in pretty bad shape and unable to take much of a role in this project. I felt very comfortable with Stellar, mostly based on the confidence I had in the folks I had dealt with!

I recently had my roof replaced by Stellar Roofing, and I highly recommend this company. The entire process was smooth and stress-free. Norm C. provided the estimate and was a pleasure to work with. He was prompt, professional, friendly, and very knowledgeable. Rick E., the project manager, was also great to work with. He was also prompt, professional, friendly, knowledgeable, and very responsive. He stopped by several times during the project to make sure things were going well and to ask if we had any questions or concerns. The crew who did the work arrived early, were friendly and professional, worked hard, protected my landscaping, and did a very thorough clean-up. They did a great job and we’re extremely satisfied with their work. Norm and Rick both followed up to make sure we were happy with the job. I highly recommend Stellar Roofing.

Stellar, Jay, and Rick were very professional and helpful. Jay helped us work with our insurance so we didn't have that extra stress on top of needing the home repair. Everything turned out great, and we are SO happy with our new roof! I gladly sing Stellar's praises, and would recommend them to anyone! They worked hard to get a quality roof on with some spotty Rochester weather, and the team deserves an enormous thanks!

Stellar Roofing was excellent! JD was great at explaining what to expect when it came to our roof replacement and answered any questions that had come up. The crew worked fast and diligently and were able to complete our roof within a day! However, after cleaning up, I had to pick up a few scraps left in our yard so our dog wouldn't get to them first. Other than that, we're very pleased with our new roof and happy to recommend Stellar Roofing.

Beginning of project (A+): They reached out rather quickly and scheduled appointment. Matt came out to our house and explained the services, costs and timing. Matt recommended that we file a claim with insurance company due to extensive wind damage on the roof and offered to meet with insurance company's inspector. I'm truly grateful for his guidance and time to meet with us because the insurance company ended up covering the full roof. Middle of project (B): Nick reached out to us to schedule the full roof replacement and we only had to wait 2 weeks. Super fast! Up to now, it was smooth sailing. The morning of installation, there was a mix up and a different project manager showed up to the site. We finally figured out that he was at the wrong house and he politely left the property after handing out another company's business card to everyone. Not a big deal but if we had a project manage/supervisor show up with the crew, I wouldn't have to deal with this awkward situation as a homeowner. The crew was great and worked hard all day long to finish the job the same day. Fantastic! Upon inspecting the property after the job completion, I noticed that a large branch on my Japanese Maple Tree was broken along with 3 other bushes, most likely due to having the tarp over it for material disposal. Not a big deal until I reached out to Matt and he sent me Nick's phone #. I didn't even know Nick was the project manager/supervisor. I thought he was just the employee who scheduled installations. I reached out to Nick to report the damages but had no response. End of project (C): There was no follow up as far as when they were picking up the dumpster and other materials left on the driveway. I reached out to Nick and the dumpster and materials were picked up the next day. Up to this point, there was no contact about payment until a week later and I informed the person on the phone that I had some concerns about the broken plants. She said an employee would come by to pick up check and address damages. Unfortunately, I don't remember his name but he introduced himself as a Stellar employee and the person who would inspect the roof work. I addressed the damages and he checked the roof from the ground. Considering he was not the project manager/supervisor who should've come to the house instead, he was a good listener as I explained my concern about the broken plants but he couldn't offer any solution. I think he was just the person available at that time who they sent to pick up check. And who checks on the roof work without getting up on the roof? The person who they sent to collect check only! Nick should've been the one to inspect the work. In a nutshell, I'm thankful for Stellar's initial guidance through the insurance claims process and eagerness to complete the job. I just wish there was more supervision and follow-through once the job started and ended. I usually don't leave reviews but they offered a great discount if I completed one as they take pride on their high & honest ratings.

Stellar Roofing did an excellent job. The team at Stellar, Branden, Rick, Nick, and Bonnie were helpful in every way, including helping me submit the claim to my insurance company. Their work was neat and my property left in excellent condition after the work was completed.

High winds blew off shingles from our roof. Needing a new roof someday became needing a new roof soon. Stellar had the job done in less than a week from the damage. We got several estimates but went with Stellar. Their estimate was the one we felt most comfortable with. It wasn’t the lowest estimate but wasn’t much higher than the others. jD showed us the materials they would use. Crew showed up on time, did the roof in a day, excellent clean up of debris. Roof looks great. We would highly recommend Stellar Roofing.

They installed the roof quickly They were On time, neat ,professional and friendly And the price came in lower than the quote

Great company owner, very professional and honest. Helped us to find the best solution. Even helped us with the insurance as we could claim it. Always very responsive to any questions. Good puntual workers and did a great job.

Great! Organized, professional, conscientious, thorough, great relationship

They're in high demand so it took a couple months to get the job scheduled, but once they started, they got it done quickly, efficiently, and thoroughly. We're very happy with the results!

Excellent from start to finish. Responsive, professional and respectful of property

Very well. Crew arrived on time, protected all landscaping/yard, replaced roof and cleaned up in a total of 7 hours. Roof looks great and you couldn’t even tell crew was there afterward

The work was done well and efficiently. There were two guys, and I couldn't believe how quickly they worked, and how there was no inconvenience to me whatsoever while the work was happening. I love my new steel roof. I recommend highly.

Great. Matthew was a pleasure to work with.