Rochester Linoleum Carpet One

In the course of 3 hours I visited the store, selected samples, grabbed lunch, got home, chose carpet, called the store, had someone over within ten minutes to measure, placed the order, and scheduled installation. The staff was courteous, knowledgeable, and very on top of their game. I have been to a few other carpet stores and returned their samples to them after my visit to Rochester Linoleum and Carpet. I will definitely use them again! PS- I used the Monroe Ave location, so i don't know if that made much of a difference, but they are great over there!

Here's the problem...the installer had two boxes left over, he told us to take them back to the store and we would get credit for them. We decided to keep one box and return one...just in case we had to replace any in the future, so...This Monday 06/07/2010 my husband returned one box. He brought our paperwork with him to make the return. The salesman said he didn't know how much we paid per box for the product, (What??? didn't he just sell it to us) He told my husband, he would have to check their paperwork and get back with us on how much credit we would be getting back for the 1 box. I thought the reaction from the salesman was odd so I started thinking about this dilemma. About how much did we pay for this product...does everyone get quoted a different price? ... Depending on how much they want to charge an individual? ...there were no sale signs, no visible price displayed on the product in the store...the salesman just quoted us a price when we were looking at floor tiles, and he never mentioned a "sale" going on at the time we first looked at the flooring. He did say he would give us a 10% discount, but we never got any of those figures on our paperwork. Our invoices were not detailed, they never mentioned a price per box of tile, or how much it would cost to install the luan/ plywood, or what the cost was for the luan/plywood, or how much the linoleum tile installation would cost...Nothing in detail, our invoices just quoted a total job cost...a final price. The invoice only mentioned what our down payment was, what our adjusted costs were after the measurement, and what the final bill...the COD would be after installation. So, when we returned the box of extra tiles, all they want to refund us is the cost of the 1 box of tiles, No one wants to talk to me about the refund for not installing the product. I now know we were overcharged, we paid Rochester Linoleum & Carpet One, Inc, based on the installation of 12 boxes of flooring, but all we really required was 10 boxes of flooring. We paid for both the product & the installation of 12 boxes, but only needed 10 boxes. I'm ok with having extra product, ( because allot of times extra flooring is needed for special cut outs ) but I don't think it?s right to over charge the entire job, "just in case" more product is needed. And why aren't the prices written on the product so that the consumer knows what they cost. Why all the special discount talks... when in reality it never appears on the paperwork/invoices? I think we got ripped off, and so have many other consumers, by Rochester Linoleum & Carpet One, Inc. I told our salesman, he could find my complaint on Angie?s list. Where everyone else can see it too, and make an informed decision about whether or not to purchase products from Rochester Linoleum and Carpet One

Nice quality, good job installing. I went to the one in Webster, NY

We decided not to use them because their salesmen were not particularly helpful, informative, or knowledgeable. Their pricing was significantly higher than where we ended up going for the flooring. We went in three times and used different salesman but they just demonstrated their lack of interest. One time we went during lunch and they were all far more interested in eating lunch. Another time, we went on a Sunday afternoon and they just could not be bothered and we could not get someone to come over. I asked them to take down an area rug that was hanging and it had stretched out of square. They argued with me and assured me that it would lay flat. I demonstrated that it wasn?t square and that it wasn?t laying flat and they still argued with me. I asked if it was returnable and they said absolutely not. It was just a really unpleasant experience all the way around.

Very efficient, clean and courteous. Removed and installed ~900 sq. ft. of carpet in about 4 hours.

Carpet remnant was installed in living room. Different remnant was installed in 2 bedrooms. Installers left extra carpet, they were punctual and professional.

The installers, I must say, worked rather quickly. There were no loose or bubbled spots in any of the carpeted areas they laid down. They even left any remnants they had left over in case I wanted to use them. What a great bunch of hard working guys these were. I don't remember what the exact costs were.

Final invoice was nearly double initial estimate so I canceled my order. Company then ignored multiple requests for a refund of my deposit for 6 months. I finally had to sue them to get my money back.

Rochester Linoleum & Carpet One was on time and very reliable. It took them less then eight hours to complete the work. They cleaned up and did a good job.

Rochester Linoleum and Carpet One were very professional, and did a wonderful job. They cleaned up well after themselves, and didn't leave any carpet laying around anywhere. I would recommend them to others.

It was just an okay experience with Rochester Linoleum & Carpet. The installation of the product was excellent. The workers did an amazing job in all areas. However, the sales department was lacking. They were not as helpful as they could have been.