*DNC Pink Rose Home Service/Skyline Builders LLC
About us
Pink Rose Handyman, A Skyline Builders LLC Company. We do not install new whole house roofing or siding, but we do minor repairs to roofing and siding. Additional phone numbers - (585) 224-0887, (585) 270-8818. DBA - Pink Rose Handyman.
Business highlights
Services we offer
Handyman. Decks, awnings. Additions. Remodeling - kitchens, bathrooms & basements. Roofing & siding repair. Windows, pergolas, porches, sunrooms
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 18% | ||
| 16% | ||
| 11% | ||
| 13% |
"Thanks for the nice feedback [member name removed]."
His estimate seemed reasonable so we decided to have the work done. He told us they had an opening the next day if we would like the work done. We accepted and Dave the deck tech was scheduled for 9 am the next morning.
Dave called at 8:45 telling us he would be here by 9. He met with us and we explained to him what we wanted. He looked over the work and went out to purchase the needed lumber and supplies. Dave worked very well all day and did very a good job. The railing was reinstalled giving us the extra needed room on the deck surface. For the top rail he had to either fit a piece in at the corner because of extending the railing out. He didn't think he could get a piece of the TREX that would match so he gave us some other options. Our top rails were a blond/beige. He checked Home Depot and Lowes and could not get the same material. He asked us if we would like brown or grey and if we wanted just to replace 1 top rail or all 3. We told him to do all three. They were a medium brown and made a nice contrast and look very good. There was an upcharge for the extra rail materials. We had no problem with that.
Dave cleaned up the site totally and even helped me move the gazebo to the correct position and orientation on the deck.
We were very pleased with Dave and Pink Rose Handyman. We will use them again if needed.
"Thanks for the nice feedback [member name removed]."
"Thanks for the nice feedback [member name removed]. I see you called us for more work. THanks for the loyalty. Joe Berardi"
Then was told couldn't do job. When their site says they do everything. Just for heck of it asked how much to replace 2 porch doors. $700 ya right. Suggest everyone shop around for free prices to do job.
"I believe this customer lives in a trailer and had a problem with mice getting into it. Our tech was to go out to determine the problem. When he got there he was to give an estimate to remove skirting around the trailer, crawl under it, remove floor insulation and inspect the problem for $100. And then an additional quote would be given to actually fix his problem once we could see what actually had to be done. When he got there [member name removed] was not home but I believe his daughter was. He incorrectly charged her $200 for this inspection without putting the explanation in writing on a work order and after he inspected the floor from under the trailer he he told her he couldn't do anything. When he returned to our office we realized his error and promptly mailed the homeowner his $200 check back. We apologize for this misunderstanding. Our quotes are free and fixed price unless we need to do some work in order to determine what actually has to be done. In which case that preliminary work is quoted with a fixed price and the homeowner can approve it or decline."
"Thanks for the nice review, Sorry it took longer because of all the rain. Call anytime for future work. Joe Berardi"
"Sorry for the misunderstanding [member name removed]. The tech was a little sloppy and no longer with us. I apologize. I don't recall yelling at you, but if I came across a little loud I'm sorry. Our prices are fixed, not hourly, so if it takes longer or less time it doesn't matter. Our customers can get other estimates before approving one of our fixed price quotes. Joe Berardi"
Service man was prompt, called ahead, and very pleasant. He was unclear on the fact that the screen door was included in the estimate (his first week with company). He contacted main office / estimator and was told to go to Lowe's to get replacement screen!! (We refused to have the work completed.)
The service man did a great job on the light fixture, and we have no complaints about him.
We asked that the estimator call, as we wanted to discuss the situation, as well as wanting to have a clarification on the breakdown of cost for the screen replacement and the light installation (estimate was provided as a lump sum - no breakdown for labor, parts, etc.). We were promised a call back within 24 hours. It is a week later, and we've still not gotten a call back, regardless of the fact that we called and left a message, as well.
We won't use or recommend Pink Rose Handyman (the name under which we found this company) again.
"Hi [member name removed], This is the first I have heard of your situation. I just became aware that I can check and respond to reviews on Angies List. We are very good at returning calls to the office and I'm surprised no one called you back. Perhaps you called the tech's cell number who quoted the job and it slipped. I will have the office look up the work order and go over it. Expect a call from me next week. 3/13/15 Joe Berardi"
"Hi [member name removed], I agree, our tech initially pricing the job should have gotten on a ladder, but without taking the gutter off and opening up the soffit there really was no way to determine the extent of the damage which was much more than anticipated. This is what is called an unforeseen site condition and requires an addendum to the contract for more work. I understand that with the soffit open you felt like you had no choice but to authorize the addendum, but I assure you the price is fair and no different that our standard pricing methodology. I'm sorry you felt you were hosed but the work was done properly and is warrantied, and I believe the price is fair. Normally our techs work independently but can always ask for a laborer to help them and the price stays the same. Evidently, he didn't think he needed one. Additionally, the tech didn't charge you for the 2nd trip to the store. Regards, Joe Berardi"
When I asked how much more it may be he said possibly as much as $2000.00
By then I just wanted him out of my house and told him to have Mark call me. We couldn't reach him at the time.
I got a Call from Mr. Bardi who was over all loud, rude and unprofessional.
He said they had every right to raise the price if more work was needed, he couldn't help it if he couldn't get the job done by Jan. 25th that was my problem and said they never guarantee dates. However I told him I had it in 3 emails and he blew me off.
He continually argued with me, I finally asked him "what can we do to resolve this?"
No answer fro him, I realized he hung up on me or was disconnected.
I waited 5 minutes and no return call.
I then left.
I got a message that I pick up about 7 pm on a Friday night from him yelling at me-yet again-that i didn't not respond to his 3 pm call that I was suppose to make. I had no idea what he was talking about and found out later he texted my land line!
When I called Monday and asked for Mark I was told I had to only speak to Mr. Bardi, we finally connected and again he was loud, rude and unprofessional.
He finally asked me why I needed the work done and told him I was going into the hospital and needed it done by the time I got home. He said he couldn't get it done. I asked for my deposit back he yelled fine and hung up on me.
I had to wait 33 days for the return of the deposit and it was only for $784.20.
I'm still out for $215.80 They had purchased no materials for my job at the time!
I went to my town to complain and found out that there was already 2 other complaints against Skyline Builders and since this job didn't require a permit there wasn't much they could do.
I had to go back into the hospital 2 more times since the first surgery so I have not been able to take more action.
"We're sorry for the misunderstanding. Our tech initially reporting to do the work told her that the price "could" go up because it is an old house and there may be unforeseen conditions in the walls and floor once opened up. This was explained to her when our estimator initially quoted the job as well, and is standard language in our contract. My tech was simply explaining about unforeseen conditions, that a price increase was only a possibility, not a guarantee. It's also standard language in all NYS approved contracts. He just wanted to give her a heads up and prevent any surprises and misunderstandings once the work began. [member name removed] didn't like this and asked him to leave her house and demanded to speak with me, the owner. I explained that this was perfectly normal and also as far as our scheduling, in remodeling sometimes people need to be flexible with scheduling as there are many factors that can change things such as the weather, extra work on jobs we are on from customer changes, Illness, etc. [member name removed] was very inflexible so we sent her her deposit back. We have a very good relationship with the Pittsford Building Departmant and I called them after reading this. They have no complaints on us."
On the day of the service call, the handyman arrived on time, reviewed the job with me, gave me a written quote and then performed the job. He admitted that it took him a little longer than he though it would (about two hours), but the quality of the work seems good, and I have a written one year guarantee.
I did not shop around, but I was a little surprised that a job like this would cost $200. In any event, I was willing to pay it, and again, I have that one year guarantee.
"Thanks for the nice review [member name removed]. Joe Berardi"
The person who built my deck worked alone, was very experienced and thorough. My only complaint was that since he worked alone, the project took several weeks longer than I would have liked. Also I would have thought it would have been more efficient to have a helper. Those factors did not effect the quality of the job however.
There was one snafu that occurred. The driver who delivered the decking and pressure treated foundation materials (not employed by Skyline) was too close to our new house and when he raised the dump truck's box, the product slid too far and hit the corner of our house, damaging the siding and downspout. Joe, Skyline's owner, had the person who built the deck also fix the damage. You wouldn't have known this damage happened, as everything matched and was repaired like brand new.
The job was pricey compared to other estimates, but you could tell these guys knew what they were doing, gave me a good comfort level and the quality was worth it.
"[Member Name Removed], Thanks for the nice review, Joe Berardi"
The price quote from Pink Rose was the best that we were quoted, they showed up in a timely fashion for both the estimate as well as to begin work, and the repair work was fast and efficient. The workers were prompt, polite, and left the work areas neat and clean. We also called them back for a second small job soon after. They came to remove a huge pile of construction debris left by another contractor. The removal was done at a fraction of the cost of what it would have been if we hauled all of the debris to the street ourselves and paid for our usual trash company to take it away. Not only was every last bit of the trash and debris removed, but the area was swept up and left spotless!
"Thanks for the nice review [member name removed]. Joe Berardi"
"Thanks for the nice Review [Member Name Removed]. We weren't Pink Rose Handyman then. Joe Berardi"
Licensing
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FAQ
Contact Information
1115 E Main St. - Box 41, Door 3A, Rochester, NY 14609
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