Isaac Heating & Air Conditioning Inc

"Kudos to you for having the foresight to have an energy audit performed, you no longer need to guess how to save energy or make the home more comfortable, now you know. It was awesome of you to allow us to provide you this service and whatever you decide to do we will make sure that it is handled with the same level of craftsmanship and professionalism and with this cold blast we are getting today the timing couldn't be any better. Thank you for being our client, we appreciate you very much. Eric Knaak"

"Thank you for the very kind words and we are very proud of every single member of our team. Terry is one of our top technicians and she loves what she does and that obviously came through in your experience, we wish we had more just like her. If there is anything you need please let us know. Eric Knaak"

"Thank you for recognizing Dale and his efforts, he places a lot of pride in his work and we are thrilled to see that passion come through. We really do appreciate you and the fact that you allowed us into your home. Thank You Eric Knaak"

"We don't go into anyone's home without the boot covers, your home is just as important to us as it is to you and we appreciate you recognizing that. If there is anything that we could have done to make the experience even better please let us know. Thank you for the continued support of our team and their efforts. Eric Knaak"

"We understand as does Terry about how much of a concern any water leak is to our clients and we are happy to hear that it was taken care of. Thank you for calling Isaac and for letting Terry into your home, it was our pleasure to be there for you. We suggest having the humidifier serviced once a season to reduce the chance of any leaks and to keep it operating properly, just let us know when you need us and we will be there. Eric Knaak"

"That is a lot of equipment and we are very grateful that you allow us to take care of each piece for you and thank you so much for being understanding on [Member Information Removed] time that it takes. I guess for a complete package we could have included an oil change for [Member Information Removed] car as well (insert laughter). Seriously, we are honored to be there for you and we always want to be [Member Information Removed] one company that you can count on every time, day or night, also thank you for being a Gold Seal client. Eric Knaak"

"Awesome!! By sending Steve our dispatcher definitely matched the issue with the best technician possible and the end result is a happy client, who could ask for more. Thank you so much for choosing Isaac and allowing our team to take care of the problem. Day or night, rain or shine, hot or cold..."when you need us, we'll be there". Eric Knaak"

"We really do appreciate you taking the time to give a pat on the back to your technician and the company as a whole. We are one team and when one person wins we all win, especially our clients. Thanks so much for the "shout out" Eric Knaak"

"Wow!! What more could we say other than Thank You. Thank You for contacting us, thank you for recognizing the efforts of Tim and thank you for sharing your experience. We are not perfect and we strive to be better every day, this "thumbs up" let's us know we are getting it right. Eric Knaak VP & General Manager"

"Nick is one of the best and we really do appreciate you taking the time to acknowledge his efforts. I notice from your records that you had the energy audit performed which means you ended up with a perfectly matched system as well as other recommendations on how to make your home more energy efficient. Please let us know how we can be of any further assistance and Thank You very much for choosing Isaac and our team of professionals. Eric Knaak VP & General Manager"

"24 years is a long time and we cannot thank you enough for allowing us to take care of your home heating and air conditioning needs, we are truly thankful for the opportunity. Jake has done a great job for many clients and he obviously did the same for you, and we appreciate you letting us know. Eric Knaak VP & General Manager"

"We appreciate you taking the time to recognize Michael and the quality of the service that you received, it is important to us to know that we are meeting the expectations of our clients and especially those with the Gold Seal. We hope the new thermostat that was installed is working well for you and if you have any questions please give us a call. Have a wonderful weekend, Eric Knaak VP & General Manager"

"Thank you so much for having us out to your home and for the kind comments about Steve, he has been a solid addition to the Isaac team. Unexpected repairs are always a challenge and while we cannot lower the pricing, I can assure you that we do review our pricing on a regular basis to make sure it is fair to our clients based on the cost to provide that service. With a high demand for trained professionals we have invested a very significant amount of time and money in recruiting, training and developing people just like Steve. Isaac University is a one of a kind, nationally recognized training program to ensure people like Steve show up at your home. Eric Knaak VP & General Manager"

"We do appreciate the very kind review and it's no surprise that everything went as planned. We employ the most highly trained professionals in the country and they truly understand and the importance of their profession and how important you, our client is to Isaac. Thank you for choosing Isaac. Eric Knaak VP & General Manager"

"That is very kind of you to say about your technician Michael, he is one of the top professionals in his field and a leading member of our service team. Thank you for the opportunity and for recognizing Michael's efforts. The $369.00 covered by your Gold Seal hopefully shows the value of the program and we look forward to taking care of your heating, air conditioning and generator needs for many years to come. Eric Knaak VP & General Manager"

"Thank you very much for the overall rating of an "A", our folks work really hard and go through extensive training through Isaac University to make that possible and to have you recognize this is everything to them. We do appreciate the opportunity to work with you and look forward to future visits. Eric Knaak VP & General Manager"

"We really appreciate you taking the time out of your day to acknowledge the positive experience that you had with Brandon and Isaac Heating & Air Conditioning. The Gold Seal that you have on your system proved to be very beneficial for you, fully covering the $552.00 for the annual maintenance visit and the return visit to perform the leak search and add refrigerant, we are glad you had it in place. Please contact us if you have any issues, concerns or questions and thank you for making Isaac your comfort provider. Eric Knaak VP & General Manager"

"We want to thank you for selecting Isaac and for having Jeff, Nick and Jeremy into your home. Providing you will an exceptional experience was their goal and it looks as if that is what happened, hopefully the energy audit provided some useful insights into how Isaac can help you to make your home more comfortable and energy efficient. Eric Knaak VP & General Manager"

"Thank you for the "A" rating and for having us into your home, we want to be there for whatever you might need. Hopefully Kyle was able to answer all of your questions as we don't want our Gold Seal clients to ever have to wonder. Eric Knaak VP & General Manager"

"We are glad that we were able to provide the audit to you and now you have a very good understanding and a full report on how to make your home more energy efficient. Please feel free to contact us at any time if you have any questions, need any guidance or chose to have any of the recommended upgrades performed. We really do appreciate the opportunity to be your service provider. Thank you, Eric Knaak VP & General Manager"

"Thank you so much for having Steve and Cody out to your home and we are happy to hear that you are pleased with the work performed. Now that everything is clean we wish you many wonderful years in your new home, if you need anything please let us know. Eric Knaak VP & General Manager"

"Wow! Our team cannot thank you enough not only for the opportunity to come into your home and take care of your needs but for the time you took to recognize the efforts of some really wonderful professionals, this means more to them than you can imagine. During our education and training sessions through Isaac University one of the areas that we emphasize is that what is routine for Isaac is not routine for our customers and that we need to be sensitive to the needs of each individual client. If we were able to make this process a positive experience for you, then we did our job. Thank you again for the praise of our team and for choosing Isaac, Eric Knaak VP & General Manager"

"We do apologize if there was an issue with our getting back to you, or anything else that impacted our responsiveness.we always place the needs of our clients at the top of every list. If you would like to discuss this further please call me directly at 585-546-1400 Ext. 7303. Thank you for being a Gold Seal client, Eric Knaak VP & General Manager"

"Wow! We can't thank you enough for recognizing Jon and for having us out to your home. Having the Gold Seal, covered all of the maintenance expenses which is awesome and we hope to be coming back for many, many years. Thank you so much, Eric Knaak VP & General Manager"

"Thank you so much for the very kind words about Kyle, he has been doing a great job with Isaac and for our clients like you since he started with us. Kyle actually came through our Bootcamp program which is a fully paid 12 week program to educate and instruct new employees with no knowledge about heating & air conditioning to become service technicians and it obviously is working. We will be sure that Kyle see's this and thank you for having Isaac and Kyle into your home. Eric Knaak VP & General Manager"