Isaac Heating & Air Conditioning Inc

"We always appreciate when a client takes the time out of their busy day to acknowledge the efforts of our team, it means so much to us. Thank you for being an Isaac client and for placing your confidence in us, we won't let you down. Eric Knaak"

"We are very pleased to hear that Steve not only created an enjoyable experience but that he seemed to meet your expectations. We cannot thank you enough for the opportunity to come out to the house and as always, if you need anything please let us know. Eric Knaak"

"We appreciate you contacting us because of the initial problem and if you discover that you need further assistance please give us a call and we'll be happy to get back out to your home. I would suggest keeping a close eye on the water leak behind the wall just to make sure that cleaning out the drainage channel worked properly and you may want to consider a water alarm and locate it near the floor to warn you if it happens again. They are available on-line or at the home improvement stores for less than $20.00. Eric Knaak"

"We always joke with our clients that the only thing that can decide when the furnace is going to break down, is the furnace. Since we can't control when it will break down the best plan is to have a Gold Seal so that when it does occur you still have the upper hand. We are pleased that you are happy with the results and we thank you for the opportunity. Eric Knaak"

"Thank you very much for the kind words and we too look forward to working with you as well [Member Name Removed], for a long long time to come. We appreciate the kindness of our clients when you take the time to recognize the efforts of those who provide the services to you. Eric Knaak"

"Dale is one of those professionals who wants everything done right before he leaves and that's exactly what he made sure happened at your home. I see the inducer, collector box and drain kit all needed replacement and that the entire cost was covered by your Gold Seal, that's why we encourage our clients to get the Gold Seal agreement. Thank you for choosing Isaac and for the opportunity. Eric Knaak"

"Thank you very much for the 30 years of loyalty to Isaac, knowing that you have been satisfied year after year is music to our ears. Our goal is to make sure that we exceed your expectations on every future visit and to always be here when you need us, especially now that it's going to be -1 degrees tonight. Eric Knaak"

"Happy New Year and thank you for helping our team to start it off right with the "A" rating. Our goal is always to provide the highest level of service possible and in 2018 we will work even harder to make that happen. Eric Knaak"

"We are sorry that you did not have the experience that we would have expected, unfortunately we were all at a disadvantage at the time. You were new to the home and for all you knew the fireplace was working fine before you purchased the home. You had no way of knowing that the unit was not working correctly as the previous owner did not share this with you, nor would you have known the unit was not installed properly by the original contractor. This would be a difficult situation for any service person to encounter as some conditions are assumed. I am very pleased to hear that you were able to correct the issue once there was a better understanding of what was going on and since they did this for free that is even better. Eric Knaak"

"If you are satisfied then that means we are doing things the way you would expect. Being on time is something that we look at very carefully because we understand the value of peoples time and we always try to be respectful of that. Thank you for the kind words and the strong rating. Eric Knaak"

"Thank you for the "A" rating, we really appreciate the thumbs up Eric Knaak"

"Thank you for the kind comments about Steve and we do apologize that the humidifier was not working properly after installation, we will be discussing this with our technical team to determine how this may have happened and make the necessary adjustments. Now that the temperatures are going close to 0, there is no doubt you will be happy with the new unit and if you need anything else please let us know. Eric Knaak"

"Dale is a good technician and has been part of the Isaac team since 2011 . Thank you for having Dale into your home and for making Isaac your chosen Heating & Air Conditioning service provider. If you find you need any plumbing or electrical service as well please give us a call. Eric Knaak"

"Knowing that you have back-up power ready to go in the event of an outage provides tremendous peace of mind and we cannot thank you enough for choosing Isaac to be the ones to install and service it for you. The installers are always great about letting the client know when the power needs to be turned off for a short time during the installation and we are sorry for any inconvenience this "glitch" caused. Thank you again and have a wonderful rest of the year, we will share it with our team. Eric Knaak"

"There is nothing better than a warm house on a 15 degree day and we are glad that we could be part of that solution. We appreciate the very kind comments and we are thankful for the opportunity to be the company you selected to keep your family warm. Have a wonderful Holiday season, enjoy the warmth of your home and let us know if you need anything else. Eric Knaak"

"We appreciate you giving us an overall rating of "A" related to the recent maintenance visit to your home, our team works very hard at making sure that you are getting all that you expect and more. Thank you for choosing Isaac and for being one of our clients, the best testimonial of all is when you select Isaac even though there are other options. Eric Knaak"

"Sounds like a pretty simple fix once we understood what was wrong, and we are glad to hear that everything is fine. You may find in the summer when using the air conditioner that some ducts may need to be adjusted to cool the home thoroughly, if that occurs please don't hesitate to call. There are zoning systems that we can install that will do this automatically so there are options, we really appreciate the business. Eric Knaak"

"Thank you, thank you, thank you. We are so pleased that you are happy with the service that Fernando provided and he is a truly dedicated and professional representative of Isaac. As one of the 40+ Military Veterans that Isaac employs, Fernando is a true success story and a testimonial to the ability of our armed forces men and woman. Eric Knaak"

"We love it when our flexible scheduling makes it easier for our clients to do business with us, that's the same reason we don't charge overtime until after 7:00pm Monday-Saturday, we try to make it easier for you. We do appreciate the comments and we thank you for choosing Isaac. Eric Knaak"

"Thank You very much for sharing your Isaac Story with all of us, this is what makes the Gold Seal such a phenomenal value and clients such as you so important to our success. We are very happy that you were not only able to have the heat back on and running but that the Amerks tickets were able to be used, maybe this is the first step towards the Calder Cup. Eric Knaak"

"Oops, we came so close but you are totally correct that we didn't live up to your expectations or our own, we should have kept you better informed and we didn't and for that reason we are very sorry. Your time is valuable and important and in the future we will be sure to have more respect for that, communications should never be an issue. This will be shared with our team and we do apologize for the long wait time without an update. We hope you are satisfied with the new water heater and if you have any questions or concerns please call. Eric Knaak"

"Nick is very good at what he does and we really appreciate that you took the time to recognize that in him. Having a client who is willing to share their experience with others says a lot about Nick and the team that he works with. Thank you for being an Isaac customer and for having us into your home, we truly do appreciate you. Eric Knaak"

"This is wonderful to read and we are so happy that you are pleased with Cody and the services he provided to you yesterday. Thank you very much for recognizing his efforts and we look forward to being of service to you in the future, your comments have made our day. Eric Knaak"

"Thank you so much for commenting on our Plumbing Services, they are a great group of professionals and really enjoy what they are doing and we will be sure to give them a "thumbs up" when we share this with them. If we can be of any further service please let us know and have a wonderful Thanksgiving. Eric Knaak"

"You said "The best in Rochester" There is nothing more that I could add other than a thank you. Our team is amazing and the community that we serve and the people that live here make it all worth while. We are respectful of the trust placed in our team and we will never take that for granted. Eric Knaak"