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Isaac Heating & Air Conditioning Inc

4.8(
491
)
Sink Installation, Garbage Disposal Installation, Pipe Repair,

About us

When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit; you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade or replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for more than 70 years. And we’re proud to stand behind our heating and air conditioning products and our work.

Business highlights

Emergency services offered
80 years of experience

Services we offer

Duct Cleaning, Electrical, HVAC, Handyman Services, Heating and Air Conditioning, Home Energy Audits, Insulation, Plumbing, Standby Generators, Water Heaters & Softeners. Home Automation.

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.8491 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
9%
3
1%
2
2%
1
2%
Write a review
Showing 1-25 of 491 reviews
Barb J.
May 2023
1.0
$45,000
Use literally anyone but Isaacs. They will take $50k+ of your money and leave you with inoperable, disfunctional heating/ac throughout your entire house. Then do absolutely nothing to help you. They will say over and over how they will make it right. When in reality they will do absolutely nothing to fix the problem. It has been nothing but a nightmare trying to work with Isaacs. I could not regret hiring them more. It's been 6 months of pure torture.
Karen C.
Aug 2022
3.0
$400
The service tech came sooner than they said he would (good thing) and he changed nozzles on both the water heater and furnace. The next day neither were working again. Called in another company and we were told the nozzles were wrong and they are doing multiple repairs to get both going again. The service tech basically did not want to do repairs but sell a new system for heating and hot water. $400 for NOTHING. This would have been sometime in early May. I called them for my Dad as we couldn't get anyone local in right away. He was so mad that it wasn't until recent that we even called anyone else. He is even madder now that he was told the nozzles weren't even right.
Maryann B.
Aug 2021
1.0
over charge and not reputable
Lesline D.
Feb 2021
5.0
Yes, I recommend this pro
They did an excellent job, were very thorough, and they followed up with me to make sure everything was ok. I would definitely hire them again and I would recommend them as well.
Response from Isaac Heating & Air Conditioning Inc

"Thank you so much for the A rating and the kind words for the technicians you worked with. We love hearing from happy clients! Thank you for also recommending us — we appreciate your business!"

Michael H.
Nov 2019
5.0
Yes, I recommend this pro
$12,000
Awesome very professional and timely ,Jason and Chris and Jon’s did a great job
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating! We are so glad to hear that you had a wonderful experience, and that Jason, Chris and Jon were a pleasure to work with. We appreciate your business. Thank you for choosing Isaac!"

David Q.
Nov 2019
5.0
Yes, I recommend this pro
$500
Excellent work. The tech located a problem I was unaware of and fixed it. He also noted some minor problems that although not safety issues should be addressed soon
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the feedback and A rating for your recent visit with Isaac. We're glad to hear that your Isaac technician was thorough and communicated with you regarding potential issues to keep an eye on. We appreciate your business!"

Anita S.
Nov 2019
5.0
Yes, I recommend this pro
Very well as usual. Technician was very knowledgeable.
Response from Isaac Heating & Air Conditioning Inc

"Thank you so much for the A rating! We are proud to have maintained the high level of service quality. Thank you for the recommendation!"

Dana S.
Oct 2019
5.0
Yes, I recommend this pro
Perfert. The technician was polite and knowledgeable, and able to answer all my questions. I would heartedly recommend Isaac.
Response from Isaac Heating & Air Conditioning Inc

"Thank you so much for the A rating! We're glad to hear that the technician was a joy to have in your home. Isaac technicians are some of the most trained in the business, so we're happy to hear that he was able to answer your questions confidently. Thank you for the recommendation!"

Elizabeth R.
Oct 2019
5.0
Yes, I recommend this pro
I have always been pleased and somewhat blown away by the professionalism and work ethic of Isaac employees. They are one of the few companies, nowadays, their work is excellent and I trust them implicitly. they are one of the rare companies that understands the importance of taking care of their customers to the best of their ability. Their work is excellent and I trust them implicitly. I highly recommend them.
Response from Isaac Heating & Air Conditioning Inc

"Dear Client, Thank you for your positive review and for trusting us with your home comfort needs! We are extremely proud of the professionals who represent us and take care of our clients every day. We put our employees first and take care of them, so they are in a great position to take care of you. I’m glad to see that our philosophy is working. Thank you again, Ray Isaac President"

William V.
Oct 2019
5.0
Yes, I recommend this pro
$200
Good purchased gold seal program so cost was zero
Response from Isaac Heating & Air Conditioning Inc

"So glad to hear that you are happy with your GoldCare Club membership! Thank you for the A rating, and we appreciate your business."

Tom W.
Oct 2019
5.0
Yes, I recommend this pro
$200
Did a fine job!
Response from Isaac Heating & Air Conditioning Inc

"Thank you! Glad to hear that you had a great experience. We appreciate your business."

Gail N.
Sep 2019
5.0
Yes, I recommend this pro
$9,692
We wanted a generator for our house so I did research to find out which was the best one. I contacted Isaac and that is the brand they install. I chose Isaac because I have had over 36 years of excellent experience with everything they have done for us and most importantly they have people on call 24 hours a day In case something happens on a weekend or odd hour of the night. Their sales person walked us through the 3 different levels of coverage for generators so we could pick the level of coverage and cost we wanted. They arrived on time, did an excellent job and cleaned up afterwards. Their electrician spent as much time as I needed for his explanation of the finished system for me.
Response from Isaac Heating & Air Conditioning Inc

"So glad to hear that you are very happy with the sales process and the installation for your new generator! We truly appreciate your business and are happy to hear that you are completely satisfied with your new equipment. Thank you for choosing Isaac!"

Ronald R.
Aug 2019
5.0
Yes, I recommend this pro
Fantastic. Simple problem. Blew a fuse. But the technician (Jimmy) was determine to know why fuse blew. He was great.
Response from Isaac Heating & Air Conditioning Inc

"So glad to hear that you had a great experience with your Isaac technician and that the issue has been fixed. Thank you for choosing Isaac!"

Bonnie F.
Jun 2019
5.0
Yes, I recommend this pro
Very well. Most pleasant technician
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating. So glad to hear that you had a great experience with your Isaac technician's visit for your annual maintenance. We appreciate your business!"

Harry M.
Jun 2019
5.0
Yes, I recommend this pro
The work went extremely well. The technician was knowledgeable, professional, and personable. He worked efficiently and completed the service call effectively.
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating! So glad to hear that you had a wonderful experience, and that the technician was a joy to have in your home. We appreciate your business."

Dan L.
May 2019
5.0
Yes, I recommend this pro
Very well in all aspects
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating! We are glad to hear that you were pleased with the work completed on your air conditioning. We appreciate your business, and thank you for choosing Isaac."

JUNE H.
Apr 2019
5.0
Yes, I recommend this pro
Wonderful! Jeff, the technician was very knowledgeable and provided useful information. Jeff explained everything he planned to do ahead of time and answered all questions. I was referred to Isaac by a friend and have been very pleased with their courtesy and professionalism and plan to use their services for future repairs or upgrades. They are truly TOP NOTCH!!
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating and kind words for Jeff. Happy to hear that you found your home energy audit worthwhile and informative, as well as enjoyed your time spent with Jeff during the process. So glad you found us through a recommendation, and we look forward to working with you again in the future!"

Dominic P.
Mar 2019
5.0
Yes, I recommend this pro
Fantastic. Took slightly less than an hour
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating for your furnace cleaning. So glad to hear that you had such a wonderful and speedy experience. We are glad you chose Isaac for your regular maintenance of your equipment. We appreciate your business!"

Steve Y.
Mar 2019
5.0
Yes, I recommend this pro
Excellent. Detailed review followed by a complete and understandable conversation regarding findings, options and alternatives for moving forward with work should we choose. We are currently reviewing options and will likely engage them for energy saving work.
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating on your free home energy assessment! We are so glad to hear that this useful and informative tool was helpful for you to begin to map out what areas of your home are most in need of energy saving upgrades. Thank you for choosing Isaac for this audit, and we look forward to working with you in the future as well!"

Ronald B.
Feb 2019
5.0
Yes, I recommend this pro
Excellent! Chris was on time and did a great job.......very pleased with service.
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating for your annual cleaning and maintenance! We're glad that you had such a wonderful experience with Chris. We appreciate your business!"

Peter B.
Feb 2019
5.0
Yes, I recommend this pro
Excellent - I was able to make an appointment on short notice. The technician was prompt, knowledgeable, and courteous. He patiently explained all the work performed on the fireplace. I enrolled in a two-year maintenance program.
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating for your fireplace service! Happy to hear that we were able to meet your needs quickly and that you had such a great experience. Also glad to hear that you enrolled in the protection plan for peace of mind for future service calls. We appreciate your business, and thank you for choosing Isaac!"

James A.
Feb 2019
1.0
$10,000
The initial response was good. I got a call back relatively quickly and was scheduled for a technician to come out and see what was needed and give me a quote. Then the weather got really cold and there teams were on "emergency only" status. He called and text messaged me to reschedule twice. During that time he said send me some pictures so that I can start working on it. He got all the pictures that I sent, commented on the units that we currently had, then I never heard from him again. No response when I asked if he was working on a quote or if he s going to come to the house. Very unprofessional
Response from Isaac Heating & Air Conditioning Inc

"Mr [Member Name Removed] We apologize for any inconvenience that this has caused you and your family and I can assure you that we will be looking into this immediately. It is possible that an email or text was missed but that still should not happen. If we can still be of service we would appreciate the opportunity and I can have someone reach out to you today or you can call my cell phone at 585-509-5413. Our apologies, Eric Knaak"

Janet U.
Feb 2019
2.0
$130
Fireplace was not repaired. It was suggested that If we have it cleaned for $150 that will PROBABLY get it working again.
Response from Isaac Heating & Air Conditioning Inc

"We're sorry to hear that you did not receive the experience that you had hoped to have. Your complete satisfaction is always our priority, and that has not happened in this case. A manager would like to discuss this with you if you would like to continue to work towards a better outcome for your fireplace service. Call (585) 546-1400 ext. 7371 to reach a manager directly."

Stacye B.
Jan 2019
5.0
Yes, I recommend this pro
Very happy with the furnace install. Very quick with little to no inconvenience to my family. Service Audit was done with friendliness and professionalism. Mike was very informative and explained every detail and option. Always go with Isaac!
Response from Isaac Heating & Air Conditioning Inc

"Thank you for the A rating! We are so happy to hear that your Isaac technician exceeded your expectations with your furnace installation and the audit. Thank you for choosing Isaac, and we appreciate your business!"

Ann S.
Jan 2019
5.0
Yes, I recommend this pro
$4,500
Great ... they were professional and on time, leaving the work area spotless.
...
Showing 1-25 of 491

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Isaac Heating & Air Conditioning Inc is currently rated 4.8 overall out of 5.
Isaac Heating & Air Conditioning Inc accepts the following forms of payment: CreditCard
Yes, Isaac Heating & Air Conditioning Inc offers free project estimates.
No, Isaac Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Isaac Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Isaac Heating & Air Conditioning Inc offers emergency services.
No, Isaac Heating & Air Conditioning Inc does not offer warranties.

Contact Information

50 Holleder Pkwy, Rochester, NY 14615

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