Isaac Heating & Air Conditioning Inc

"Dear Client and Angie's List Member, Thank you for your business and for sharing your experience with others on Angie's List. We are appreciative of your comments and for the opportunity to serve you. I see that the work we did for you was completed in May, so I trust you had a cool and comfortable summer season:) If there is anything you should need, please do not hesitate to contact us. Thank you again for your business! Ray Isaac President [email protected]"

"Dear Client, Thanks for the positive rating and for your business. We greatly appreciate that you have taken the time to share your experience with others on Angie's List, and we look forward to continuing our relationship as your HVACR service provider. I noticed that you rated us with a "B" for professionalism. Since this is a key priority at Isaac, please let us know if there is anything we could change in the future to improve that to an "A". You can reach me directly at my email address below. Thanks again and have a safe and warm winter season. Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your vote of confidence and for sharing your experience with others on Angie's List! Satisfied repeat customers are our best form of advertising, and we are extremely appreciative of both your business and your recommendation. Please let us know if there is anything we can do to improve in the future, and as always if you need anything, you know where to find us. Thanks again! Ray Isaac President [email protected]"

"Dear Client, Thank you for your business and positive Angie's List rating! We are honored by the trust you have put in us, and we will always work diligently to maintain that trust. If you should need anything, please do not hesitate to call. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client and Angie's List Member, Thank you for your business and for the "Straight A" rating! We appreciate the trust you put in us to take care of your home comfort needs. The heating and air conditioning system is one of the most costly systems in your home, which is why we make sure that our team is properly trained, educated, and supported in handling it for you. Please let us know if there is anything we can do for you - We will be happy to help. Thanks again, Ray Isaac President [email protected]"

"Dear Client, First of all allow me to apologize for the situation at your residence both during and following the service visit. I've reviewed the record and the service notes and had I been aware of the situation, you would have received a call from me regarding what happened. Additionally, I have spoken with Joyce our Service Manager, and she too did not have knowledge of the call. She has however, upon learning of the report, reached out to you personally and left 2 messages for you to call her. She would like to speak with you and I hope that you can connect. As for the service call and for the benefit of the record, allow me to clarify a few items. First, I can assure you that after 68 years in business we would not start to jeopardize our spotless record now by doing anything that is not ethical or professional in any way. The service tech did locate 2 leaks in your home, one at an existing union and one at a tee. To repair these he disassembled the piping, doped and tightened the fittings, and also installed 2 accessible shut-offs for the appliances that they fed. This was included in the repair cost, which was discounted due to your Gold Seal Agreement. Apparently, one of the unions did not seat properly when re-tightened and began to leak after his final leak search on the repairs. I can assure you that this is not expected, but it does happen from time to time with any mechanical joint. I can assure you that we were NOT trying to kill you. When you called our office to report the leak, the operator that you spoke with was only trying to assure you that there would obviously not be a charge, so as to not create any additional anxiety on your part. I apologize that you read more into that service gesture. Finally, I would like to clarify that we were at your house within 40 minutes of your call. Please know that we have reviewed this situation with the technician responsible for the call, and he will be undergoing additional training, as well as verification of his gas leak search equipment to ensure that it is functioning properly. Again, I do apologize for the situation, and I understand your frustration. These things should never happen and we are working diligently to make sure that it does not happen again. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for sharing your feedback with us and please know that I am embarrassed by what you have described. We spend a tremendous amount of time and resources to grow our business, and then to not respond when someone wants to do business with us is inexcusable. I have looked into this situation and the bottom line is, we messed up.. Your order got lost in the shuffle, and we have immediately made moves to make sure these instances do not happen again. If we should have the opportunity to serve you again, you have my contact information below - please feel free to contact me directly. Please lt us know if we can be of assistance to you in the future and thank you again for letting us know. Ray Isaac [email protected]"

"Dear Client, Thank you for your business and for your overall "A" rating. I deeply apologize for the delays in getting the quote to you and for the lack of follow up. It is completely unacceptable to not respond in a timely manner to any clients request and please know that I am personally following up on this situation. We are grateful for you patience and understanding during the process, and we will endeavor to make sure that these situations are eliminated, regardless of our workload or the size of the job. Again thank you for your business and please let me know if we can be of service to you in the future. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for the opportunity to serve you and please know that we appreciate your business! I'm glad that our representatives provided you with a number of options to consider. We always want our customers to be comfortable with Isaac and their purchases, and it is our job to help you make the best decision for you and your home. If you should need anything, please let us know. We pride ourselves in consistently fast and professional service. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your repeat business and for taking the time to comment on our services! We greatly appreciate your continued patronage and we hope to be of service to you in the future. Please let us know if there is ever anything we can do for you. Comfortably yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your continued business and for taking the time to let others know about your relationship with Isaac over the years. Please know that we truly appreciate your patronage and we will continue to work hard to keep your business. Let us know if you should need anything. Thanks again, Ray Isaac President [email protected]"

"Dear Client, Thank you for your business and for using Angie's List to tell others about your experience with Isaac. We appreciate you being a member of our Gold Seal Program. As you know, this is the best protection you can obtain for your system, and we are confident that you are seeing the benefits of belonging. If there is ever anything we can do to improve our service to you, please do not hesitate to let us know. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your business and for taking the time to let others know about your experience with Isaac. I'm glad that the overall result with us was positive, but I am disappointed that we failed to deliver 100% on every aspect. This is not acceptable and I apologize for any items that were less than World-class. I have your contact information and have passed it on to our installation manager to contact you immediately to correct the un-level situation with the A/C pad outside. He will be in contact with you shortly. If there is anything else that you have a question or concern with, please let us know and we will address it for you. Again thank you for your business and for allowing us the opportunity to respond. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for the "Straight A" ratings and please know that we greatly appreciate your time in rating us, and your business. IF there is ever anything that would drop us to a "B" in your experience, please do not hesitate to let us know immediately. My contact information is below. Comfortably Yours, Ray Isaac President [email protected]"

"Dear "New" Client, Thank you for your positive ratings and for your wonderful comments. We are so glad that you gave us a chance to earn your trust and your business, and we look forward to serving you again in the future. We take immense pride in our team here at Isaac, and as you saw first hand, a happy employee makes for a happy customer. Please let us know if you should ever need anything. Thanks again, Ray Isaac President [email protected]"

"Dear client, Thank you for your business and for sharing your experience with other Angie's List members. Please know that we truly appreciate your patience in getting the minor details on your installation corrected. Although I am not happy that we needed to made some modifications and corrections to the installation (I will be checking on this personally), I am encouraged by the integrity demonstrated by our team in taking the initiative to make things right, and up to our own demanding standards. If you should need anything please do not hesitate to let us know, and we will continue to work hard at earning your business. Comfortably yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your business and for letting others know about your experience on Angie's List. I see you rated us a little lower on price, but please keep in mind that the work we performed was the installation of a boiler system which requires a higher level of expertise, technological competence, training, and follow up. Many companies do not specialize in this type of work because of these factors, and the requirements it places on the organization. As you can appreciate, this translates to a higher cost of installation. Please rest assured that the boiler was installed to the highest standards and we will be there if you should need anything. Thank you again! Ray Isaac President [email protected]"

"Dear Client, Thank you for your business and we appreciate your continued trust that you put in Isaac. With regard to your concern on pricing, from our research and surveys, we are actually very competitively priced with many of our comparable competitors. Please rest assured that true to our motto that Value is where price and quality meet, we always strive to provide the best possible value for our clients in everything we do. From the thoroughly back-ground checked, drug screened, educated, and trained technicians who arrive at your home in uniform, in a well-maintained vehicle that won't leak oil on your driveway, who lay drop clothes everywhere and where protective footwear so as to never touch the customers floors with their shoes, to the top of the line products and services that we provide, we make sure that all bases are covered extensively. Additionally, if there is ever a problem after the sale, we have people available 24/7, with a dedicated over-night crew ready to respond at a moments notice. to our clients, all of this relates to the value of the service, and we hope that the entire process lived up to your expectations. Please do not hesitate to let us know if you should ever need anything, and thank you again for your continued patronage. Comfortably Yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your positive ratings and for your comments! Everything we do at Isaac is aimed at provide a quality, consistent, professional, and speedy response, regardless of time or day. Your comments make me proud of our people, who on Christmas Eve night, not only respond quickly, but deliver on the goals established above. Obviously, to provide all of this, delivered by an equipped, drug tested, educated, and background-checked professional does come with a cost, but i can assure you that we are more than competitive with our competition, and with what ww feel is a much better experience. Please know that we appreciate your business, and we will continue to work hard to earn your loyalty. Comfortably yours, Ray Isaac President [email protected]"

"Dear Client, Thank you for your business and welcome to our growing family of Seal Of Security agreement members! We are glad that you were pleased with our services and I can assure you that we will continue to do our best to Deliver a World-class Experience for you. Please let us know if there is ever anything we can do for you. Ray Isaac President [email protected]"

"Dear Client, Thank you for your review and comments on Angie's List. I'm reassured that we are keeping to our motto of "When you need us, we'll be there". I'm glad to see that you joined our Seal Of Security program, as this will provide you with many benefits, features, and savings over the life of the agreement.One of the benefits is prompt, priority service, and although I don't know if we can beat a one and a half hour response, we will do our best to try:)) Thank you for your business! Ray Isaac President [email protected]"

"Dear Client, Thank You for your comments and for your patronage as an Isaac Gold Seal of Security Member. As you have seen, the Gold Seal program is a very valuable and beneficial service that we offer, and we are happy to have you among it's almost 20.000 members. If you should need anything, you know where to find us:) Thanks Again! Ray Isaac President [email protected]"

"Dear Client, Thanks for alerting us to this situation. We are not quite sure how to reply to this as we do not have any record of a registered sales lead or any other appointments scheduled for your residence since 2009. I notice that the call you are referring to is from August of 2011 ( 17 months ago) so it may be possible that you may have us confused with another vendor(??) We will be contacting you directly to discuss this matter and determine if we did indeed run the call, and if so, what we could have done better to meet your needs and expectations. Thanks again, Ray Isaac President"

"Dear Client, Thank you for your comments and for your continued business. I'm glad to see that you are continuing with your Gold Seal Service Agreement, as i am sure that you have realized the value of the maintenance and coverage provided. It's the best investment you can make to cover the operation of your heating and air conditioning equipment. As always, if you should ever need anything, please do not hesitate to contact us immediately. Comfortably Yours, Ray Isaac President [email protected]"