Five Star Improvements

Cleared snow from the edges of our roofs and applied salt compound to the gutter areas. Seemed adequate although I thought they might have removed snow a little further back. Overall happy with the service provided and the rapidity of the response given the extent of snow and numbers of people needing the service.

Five star had very competitive pricing and was on the low end of several other bids. However Ross who served as the project manager was very informed and provided me with lots of material options and even found a way to reduce some costs by using trim pieces to replace siding that had to be cut out. The materials they used were high quality and the shingles I chose to replace the old ones matched the color and style very well. After a few months of rain and snow I can't tell where the old shingles stop and the new ones start. They also repaired several sections of plaster on ceilings and walls hat came out great. There were some initial leaks on one side of the roof but Ross came out and made sure the area was repaired properly. After this recent winter I've had some water getting in again on one dormer where it had been leaking before, not sure if this is the roof itself or just ice dams from the winter. Ross came out again to look at the interior walls and is going to do water testing on the roof in a few weeks when the weather breaks. 5 star warranties their work and is very responsive to phone calls and emails, I would recommend them to others.

Ok.

No work done.

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unknown

I had my roof redone in 2011 and the provider did a great job. One thing that they did not do well was the chimney flashing and the vent pipe sealing, the didn't clear off any debris off the vent pipe prior to installing the boot and they just put a boulder of tar on the chimney. Consequently I had a 30 year roof with a 3 year chimney solution... Which started leaking.

I phoned Jason and one other provider. They both seemed highly knowledgeable, but I had prior experience with five star for some maintenance and guttering install...which was excellent, so I went with them.

They were quite busy but Jason kept me in the loop at all times and they did the work, the chimney and vent are bone dry now.

I fully intend to use them again, it's just a question of when. As a house owner, you know you never want to call a contractor but five star are permanently in my shortlist.

It was flawless. Jason is laid back, not pushy, no high-pressure. He had a great portfolio. He was well-spoken. He is very helpful with design aspect. He was on time with everything. The guys were clean on time and quick. The craftsman work was phenomenal.

Jason is very responsive on the front end when securing a deal, but he has a lot on his plate and often takes a very long time to respond to issues after you pay.  We assume that Five Star is taking on more jobs than they can handle at times.  The two guys that our job was sub-contracted to were totally incompetent and probably not experienced with installing windows.  The workers actually used a power saw inside of our third-floor finished space and left sawdust all over the stairs. After installation with a hacksy-looking trim on the interior, the window was extremely difficult to open and squeaked a lot.  We complained and Jason took a look at it.  He said he would get his actual window guy to come check it out.  Months elapsed and we got busy with other stuff, so we just left the window closed most of the time.  Fast forward to September 2014 (nine months after the job) when Jason arranged for his true window guy to come check it out.  He took one look at it and said "They put it in upside down.  I've never seen anything like this before."  We once again complained to Jason about the incompetence of the original crew, and he forgave the balance that was due after our Angie's List deal.  His window guy removed and installed the window right-side up and replaced the trim, and it works like a charm now, easily opening and closing with no noise.  He also caulked around the window because the first guys had not done this.  We only rated the overall experience as a C because Jason made things right in the end, nine months later.  He is well-meaning and generally gets the job done right in the end, even if it takes two or three tries.  We went back to him for this window job because of the good experience we had with our roof replacement.  We would do business with Five Star again, but be warned that you should make sure you are getting someone that actually works for Jason and knows what they are doing, and not someone he's scutting the job out to.

Excellent workmen - on time & very courteous. Cleaned up each day.

Very timely appraisal of situation and estimate saved cancelling trip out of town to family celebration. Work performed per contract: on time, on budget with care taken to explain and demonstrate faulty installation of original ridge vent.

Estimated for wood and vinyl siding for front of house only since I'm selling and keeping costs down.
Signed contract 6/23/14 with $1000 deposit. Jim will call me with scheduling.
Called 7/1/14 for information on scheduling left a message- call not returned.
Called 7/7/14 for schedule- said he would provide info 7/8/14 in the am.
Delays due to rain. They were very nice about my scheduling restrictions and were able to finish
the job in 1 day. 

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my experience with five star was excellent, i truly think that jason has the patience of a saint and sat through all of my questions and concerns, the price was excellent, the service was excellent... any issues after the initial call were dealt with professionally and timely.. highest recommendation

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I am happy that they saw a review I previously posted that was negative and came to do the work, resulting in a satisfied customer.

5 Star Home Improvements was recommended to me by a coworkers who had them preform a remodeling project on their home. My coworker spoke highly of them and while there were some minor issue the project overall went well and he is considering hiring them again for even more work. I had 5 star give me quotes for roofing repairs and I had also received quotes from several other contractors. 5 star had very competitive pricing but I did not really like the fact that they quoted me for the roof job without ever going up on the roof. I hope there are no unexpected surprises, I really would have preferred if they would have brought a ladder and thoroughly inspected the roof. Once they preform their work I will update this with the details.

I wouldn't tell others about them. The work was delayed but the salesman was very responsive and very caring. The workers didn't show up and they kept cutting corners in terms of what they did.

The work went very well. Jason was able to help us get short term financing, which was a big help. The roofers worked efficiently. Different workers came at a later date to wrap the facia boards and then put new gutters over that.
The gutter people did not put them up in the configuration I was expecting, but were very nice about correcting the problem once I pointed it out.
Over all the project took a little longer than I had originally expected, but because it was a busy season with lots of rain, and the price and warranty were very good, I was perfectly happy to wait a little.

I was told incorrect information several times. The windows took at least 2 extra weeks beyond the "expected length of time". The windows were replaced during the middle of winter. The crew thought that it was ok to removed windows and not put any insulation in place through a weekend, leaving my house very drafty all weekend long. The job also took twice as long as it was estimated and my house is only 20 y/o. Would not recommend this company to anyone or use again.

I have used Jason on two different projects at two different homes. Once for windows and one for a new roof. Our roof was damaged due to a wind storm and we called Jason for a quote. Jason explained the insurance process and walked us through all of the steps. His team was print and professional. I will use Jason and his team again when I need work.

Did not use provider.? Contacted many times but after the first few conversations they did not respond.?? I needed to replace a ceiling fan and they would not commit to a date to do this.? Tried numerous times to reach them and after 3 or 4 times, they stopped returning? my calls.

After the installation, I wasn't completely satisfied with the exterior caulking and the interior stops. Jason, the owner, arranged for another crew to come to the house and re-caulk and address all issues -- I was also refunded a small amount for a quoting error (which I didn't catch beforehand). I appreciate the response and the effort to address my concerns. 

Jason and his crew were punctual, they worked quickly, and the job looks great.  I am very pleased with both the quality of the work and with the windows themselves.  All in all a great experience, and I would use them again for any future projects.