Appliance Tec
About us
Appliance Tec is honored to be the only Whirlpool Factory Certified Care company in the Rochester region. This distinction gives us manufacturer support to help our customers that is above and beyond what any other servicer receives. Our methods are designed around delivering the best and most convenient service possible.
Business highlights
22 years of experience
Services we offer
Home appliance service for washers, compactors, dishwashers, disposers & microwaves., dryers, oven, range, refrigerators
Accepted Payment Methods
- CreditCard
Reviews
4.781 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 10% | ||
| 5% | ||
| 2% | ||
| 1% |
Showing 51-75 of 81 reviews
Pat T.
Aug 2016
robo call evening before making sure you were to be there at the assigned time. Followup phone call 1/2 hour before arriving to alert me of his arrival time. Polite technician wearing booties over shoes and putting cover down on floor before beginning. Completed job satisfactorily in a short time and left no debris behind.
Kara H.
Aug 2016
Called and was on time. We have had them in our house several times and they are always very efficient. Usually they are more friendly, but this guy, Steve, was all business. He could have been a bit more friendly, especially to our daughter.
Response from Appliance Tec
"Thank you having us service your appliances. We strive to deliver a professional, efficient experience to our customers. My apologies for not delivering this at 100%. We appreciate the honest feedback and will use this as a learning opportunity for our whole team. Jeff Miceli, Owner, Appliance Tec."
Thomas T.
Apr 2016
unknown
Marilyn C.
Feb 2016
Less than a month ago we had Appliance Tec replace a defective float valve in our GE dishwasher. Took some effort to find the part, but they did and they replaced it. While inspecting the machine the tech person noticed that the connection to the dishwasher had leaked in the past, but after replacing the float valve there was no leaking, so to help me save money he just replaced the supply line.
Well after a couple of weeks we noticed that the connection was leaking. I made another appointment and explained the problem. I was wondering if we would be charged for the service call, since it could be argued that the leak was really a new problem. I was prepared to argue that I would rather have fixed it by replacing the old connection. So a little bit frustrated.
After the tech replaced the connector, I asked him, ' I expected to pay for the part, but do I owe you for a service call as well? ' "No, just the part. I explained it all to my supervisor." said the tech. Wow, I really did not expect that. I had to argue with a plumber in the past about paying him just to look at a problem and then again when he fixed it, so to actually back up their work instead of making me pay for a new repair, is very impressive. Hats off to Appliance Tec. They saw the problem and fixed it instead of arguing about who had the correct point. I highly recommend their work and their service. Very happy.
Well after a couple of weeks we noticed that the connection was leaking. I made another appointment and explained the problem. I was wondering if we would be charged for the service call, since it could be argued that the leak was really a new problem. I was prepared to argue that I would rather have fixed it by replacing the old connection. So a little bit frustrated.
After the tech replaced the connector, I asked him, ' I expected to pay for the part, but do I owe you for a service call as well? ' "No, just the part. I explained it all to my supervisor." said the tech. Wow, I really did not expect that. I had to argue with a plumber in the past about paying him just to look at a problem and then again when he fixed it, so to actually back up their work instead of making me pay for a new repair, is very impressive. Hats off to Appliance Tec. They saw the problem and fixed it instead of arguing about who had the correct point. I highly recommend their work and their service. Very happy.
Response from Appliance Tec
"Thank you for taking the time to leave this review. We are very glad you are satisfied with our service."
William H.
Oct 2015
We called the dishwasher company and they said that the motor was in for a recall. They put us in touch with Appliance Tec. They ended up, piece-by-piece, replacing every part of the dishwasher including the tub and even then it still wasn’t right; we ended up buying a new one.
Lynne W.
Jun 2015
unknown
Sally M.
May 2015
unknown
Robert A.
Apr 2015
As many reviews note, company is pricey, but does good work with a professional repair person. Interestingly, you can track repairman's progess online to know when he will get to your house.
James B.
Sep 2014
Called Charlotte Appliance for a referral and they gave me the number for Appliance Tec. They made an appointment for the same week, called the day before to confirm and arrived on time. Service man was professional and fixed the oven in less than 45 minutes. The problem was the bill. $79.95 for the service call (which I was told about ahead of time), $74 for the part, and $96 for labor. To me, $96 for well under an hour of labor ON TOP OF $79.95 for the service call is excessive. I'm glad to have the oven fixed, but I would think twice about calling them again in the future because of the price.
Response from Appliance Tec
"Thank you for taking the time to submit this review. We are very happy to see that you gave us an “A” rating for quality, responsiveness, punctuality and professionalism. All of these are things we work hard to deliver to each of our customers every day. We agree that the cost of good quality service can be expensive for the consumer but unfortunately, the cost of delivering service at the levels we strive for is high. Another value that is included with our service is a 1 year parts and labor warranty on the job, which is well above the standard 90 day warranty most companies provide. We would be happy to discuss your concerns with you if you like. We can be reached at 585-442-8690."
Paula C.
Aug 2014
They are punctual, neat. They get to business and know what they are doing. I can't talk highly enough about them.
Response from Appliance Tec
"Thank you so much for taking the time to place a review, we appreciate your very kind words. Great reviews like this really make the team proud and they are what we strive for!"
Joan R.
Jun 2014
He did a great job, would call again in a minute!
William H.
Apr 2014
It did not go well. Several trips to fix a leaky dishwasher. Installed panel caught fire after two years in service. Replace with Fridgdare DW
John K.
Apr 2014
Called to confirm best time for visit and was prompt, professional and very courteous. Visit revealed a bad sensor which was ordered on the spot for delivery the next day and installation the day following. Different tech rep came for the installation and was extremely thorough in testing to insure there would be no further problems. I would recommend these folks without reservation.
Raymond F.
Apr 2014
Steve did a GREAT job. Quick fix, professionally done and a very engaging discussion while the work was going on. He had the correct part with him to do the job - a nice surprise because the part was a second revision that completely solves future problems.
Can't comment on price because the work was done under an extended warranty.
As a side note, the process Appliance Tec uses is pretty slick. An email exchange gets everything set/confirmed. Then a final email provides a web address that lets you track the tech to determine where he is to estimate when he will show up. He also calls as he nears your location. When the work was done, I signed off on a tablet that contained all of the information.
These folks do nice work and are "digitally capable". Highly recommended.
Can't comment on price because the work was done under an extended warranty.
As a side note, the process Appliance Tec uses is pretty slick. An email exchange gets everything set/confirmed. Then a final email provides a web address that lets you track the tech to determine where he is to estimate when he will show up. He also calls as he nears your location. When the work was done, I signed off on a tablet that contained all of the information.
These folks do nice work and are "digitally capable". Highly recommended.
Robert A.
Apr 2013
Overall it went well the, service was good. The service man was friendly and professional. The company is very pricy.
Mike M.
Feb 2013
They didn't have the part so they sent it the next day and he came back a day later. When he came back, the dishwasher stopped working, and the price of the repair doubled. I had a similar issue with a repair on our refrigerator a few months ago. They techs are professional, just not sure of their competence.
Response from Appliance Tec
"Customer, After reviewing the service calls I will contact you to discuss the issues with your experience with our company. It is unfortunate that the problem was more serious then initially diagnosed and I am sure we can make things right for you. I can be reached at 585-442-8690 if you would prefer to call me. Thank you for posting your review because this is one of the ways we find out about potential weaknesses that we need to address."
JoAnn P.
Jan 2013
Went well.
JUDITH W.
Dec 2012
NA
Katherine C.
Dec 2012
Please see above for the start to finish details or cut and paste. I was satisfied with the service and the providers who worked on the refrigerator. It took much longer than I anticipated, but I had a second refrigerator, so there was minimal inconvenience. All the staff were highly professional and I would recommend them without hesitation.
Response from Appliance Tec
"Thank you for the review. We try to complete our service in as few trips as possible but sometimes multiple visits are required. Also, having to ship the control out to be rebuilt did add more time than usual. We appreciated your patience during the process. Thanks for the feedback and the positive review. It really helps us improve our service."
Hildreth C.
Dec 2012
New washer was delivered not working. One repair came and it still was not working right. Appliance tech came and had to order whole new computer for it. Then a few months later the lid lock was not working so machine did not work and they came again. New generation washers seem to have a lot of problems with them but when it works it does a very good job. Within a one year have had three service calls on it. Have not figured out why washers have to have a locking lid. They are a pain!!!
Response from Appliance Tec
"It is unfortunate when there are repairs needed on a new maching. We try to make the service experience as "painless" and as quick as possible. So you know, the lid lock is there for safety reasons. Thank you very much for the positive review."
Deborah S.
Dec 2012
They are prompt, courteous and professional. They give a three hour service window, however, they have a software program that allows you to track what zip code the technician is currently in so that you can have a better idea of their time of arrival.
This company is outstanding in every way and I recommend them highly.
This company is outstanding in every way and I recommend them highly.
Response from Appliance Tec
"It was our pleasure to take care of your appliance service. Thanks for the feed back on the system that tracks the technicians progress though the schedule. It seems customers really like the information it gives. Thank you!"
Wende R.
Dec 2012
LOVED the email link to track his daily progress with his appointments. I always knew where he was during the day and when my appointment would be.
Response from Appliance Tec
"Thank you for the positive review. It is always nice to hear when things go well. You are not alone in the appreciation of the ability to "track" the technicians progress through his route. We have had a lot of positive feed back on that. Thanks again!"
Joseph L.
Dec 2012
Dryer stopped working. Call Appliance Tec and explained the problem. They were able to come out in two days. We picked early morning. They came out and fixed the problem within 45 minutes. The Dryer is still working.
They also re-calibrated the temperature on a GE Electric oven for $75.55 in 12/16/09.
We were satisfied with both jobs,
They also re-calibrated the temperature on a GE Electric oven for $75.55 in 12/16/09.
We were satisfied with both jobs,
Response from Appliance Tec
"Thank you very much for posting the positive review. Nothing pleases us more than knowing our customers are satisfied with our work."
Richard A.
Nov 2012
I waited 4 hours for them to not show up. They apologized and came the next day and waived the inspection fee. Although they missed their appointment, they were very professional and considerate when confronted with the problem.
Norman F.
Nov 2012
The young man was polite and on time, but I found the price to be a bit high considering he only inspected the machine and made a diagnosis. The price of the service call was paid for by Whirlpool, however.
Licensing
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FAQ
Appliance Tec is currently rated 4.7 overall out of 5.
Appliance Tec accepts the following forms of payment: CreditCard
No, Appliance Tec does not offer free project estimates.
No, Appliance Tec does not offer eco-friendly accreditations.
No, Appliance Tec does not offer a senior discount.
No, Appliance Tec does not offer emergency services.
No, Appliance Tec does not offer warranties.