AP Plumbing
About us
AP Plumbing is a family-owned and operated business serving the Greater Rochester area for over 30 years. We offer up-front pricing, same day service and never an overtime charge for our residential customers. Our mission at AP Plumbing is to always provide superior service exceeding our customers expectations. AP Plumbing is raising the bar in the plumbing industry, one customer at a time! Always plumbing, always professional, always AP Plumbing! Facebook: https://www.facebook.com/applumbing. Twitter: https://twitter.com/AP_Plumbing1195. Additional phone number: (585) 216-3058. License #276
Business highlights
Services we offer
Complete residential and commercial plumbing services, including bathroom and kitchen remodeling, sewer/storm repair and replacement, tankless hot water heaters and drain cleaning services. We offer maintenance agreements for jetting storm/sanitary lines and lift stations. Traditional and trenchless excavation services including pipe lining, underground locating and sewer video inspection and certified backflow inspections.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 13% | ||
| 7% | ||
| 5% | ||
| 3% |
"We are happy to see you posted a good grade when rating your experience with AP Plumbing. We strive for excellence on every service call and hope you will use us again when you need plumbing, drain cleaning, or remodeling work done in your home."
"I am glad [Member Name Removed], our technician, was able to help with your plumbing emergency.....without waking your kids! Customer feedback is important to us. Thanks for posting a review about your experience with AP Plumbing. We appreciate your business and look forward to serving you again if the need arises."
"Thanks for taking the time to post a positive review. We look forward to serving you again in the future."
"Thanks for the review. We appreciate it."
"We are glad to hear your experience with Merritt the service tech went well. Our team loves to hear from customers like you that value awesome customer service. We look forward to servicing you again in the future."
"We are thrilled to hear you were happy with your experience with AP Plumbing. Please call the office with any questions regarding billing so we can make sure you are satisfied. Thanks for posting this review, we love hearing from our customers."
"We strive to provide a memorable service experience and are glad you are happy with the service we provided. I'm sorry about the leaving the garage door open. I will be sure to pass this along to their manager so it doesn't happen again. My apologies. Thanks for posting the review, we appreciate your time."
They checked the out door faucet first and told us what had to be done, Then to the basement checked it all out and then gave us a quote. We thought the quote was high ( way to high ) but we had water and wanted it fixed so we agreed. They said it would be about 6 hours worth of work, But as he started working he realized there was much more then we all thought! The pipe from the toilet to outside was totally rotted through and the pipe was resting on the wood joist .( Yuck!! ) Every time he touched a pipe it crumbled so they replaced a lot of pipe. They also replaced the pipe to the outdoor faucet and replaced the missing faucet. They showed us the pipes as they went along. We also had a leak in a pump that pumped water from downstairs to upstairs and all the plumbing below the laundry tub. They replaced all the old faucets that went to the washing machine .. And they called the emergency water clean up company to come out and check out for bacteria and mold due to the type of leak it was ( Yuck)
The pipe from the toilet was also clogged so they replaced the toilet flange and cleaned out pipe. They also replaced the pipe drain from the bathtub.
It took them around 8 hours and they worked hard and very proficiently and professionally . It was hard and dirty work . The only complaint I had was when they left ,, they left the door to the garage open and the garage door open would have preferred the closed the door !!!
They checked for leaks and found one that was determined not to cooperate. They were getting tired but worked till it was complete
I suppose we should have gotten another quote price seemed very high but what is not in this economy !
"Thank you for taking the time to leave this comment. We are glad to hear you are happy with the services we provided. Your feedback is important to all of us at AP Plumbing."
"Hi [Members Name], I pulled your paperwork and think perhaps you may have us confused with another contractor. Joe, our service technician, arrived to your home on July 1st 2011 at 10:06 am and provided a free estimate. You declined to go ahead with the work he quoted, which is understandable. You have a right to choose whom you do business with and I'm sorry we did not meet your expectations. We did not collect $300.00 as stated in your review which makes me wonder if another contractor came after us and charged the amount you stated. I am sorry you were dissatisfied with the up-front pricing we provided and wish we could have addressed this issue with you sooner. Thank you for taking the time to post about your experience. If you would like to speak with me and provide more details so we can determine where the confusion is, you can reach me directly at 585-723-9000x306. I would like the opportunity to make this right."
"Hi (member name removed), We are grateful that you have taken the time to post a review and look forward to serving you again in the future."
"Hi [Member name removed], We are happy to hear you are happy with the service you received. Thanks for sharing your experience."
"Thanks for taking the time to post. We look forward to serving you again!"
"Hi [Members Name], Byron attempted to cable your line for two hours and was unsuccessful. I am sorry that our service did not meet your expectations and hope that your drainage issue has since been repaired. Your feedback is important to our staff and helps us improve the level of service we provide. Thank you for taking the time to post a review of your experience."
"Thank you for taking the time to post a review of your experience. I am sorry that you found our pricing to be outside your budget and we hope that given the chance, we can earn your business in the future."
"Hi [Members Name], Thanks for posting. We just completed two complete bathroom remodel projects in your home and hope you are thrilled with the results. You are a valued customer and have been a pleasure to work with. Thank you for choosing AP Plumbing. Lynette"
"We are thrilled to hear you happy with the work we performed at your home. It was a big job and are glad your trusted AP Plumbing to complete the work. Thank you for taking the time to post a review. We appreciate your business."
"Hi [member name removed], Thank you for the positive review. I am glad you were able to get a replacement tank under warranty. We appreciate your business and look forward to serving you again in the future."
"[member name removed], Thanks for taking the time to post a review about your experience. We look forward to servicing you again in the future. Thank you."
"Hi [member name removed], This is your third review that has been completed for the same service call that was completed on July 25th. The first review is dated July 25, 2013. The second review is dated March 30, 2014. The third review is was posted yesterday July 1, 2014. I appreciate you taking the time to complete a review but would appreciate it if you posted only one review per service call as we have only been to your home once. I understand you were unhappy with your experience and we take your comments seriously and review them in our weekly training. We completed the recommendations from Noritz Technical Support team for the diagnostic of your tankless hot water heater by cleaning the manifold and motor and adjusting the gas pressure as directed. We were unable to make the repair within the first hour and you opted not to continue with the diagnostic. Had we continued troubleshooting I believe we would have figured out the problem and repaired it. There are many internal components that could be the culprit and we need to complete the required testing to diagnose it and repair it properly. The approximate cost was not $500.00 as stated on the review, I wanted to clarify that. The Service Mgr reduced the bill based on your concerns and the invoice total was $225.72. Thank you."
"Thanks for taking the time to write the review. We were at your home in July 2007 and we're happy to hear that you were satisfied with your experience. Please call us for any if your plumbing, heating/cooling or remodeling needs. We appreciate your business."
Licensing
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