Allstate Roofing & More LLC

"Hi [Member Name Removed], Thank you for reaching out. We are so surprised to see this negative review as promptness is highly valued to us. We also do not have anyone in our system with your name and address. Perhaps we input it incorrectly? Please reach out to 400-7663 and we will set up a time for us to come out and get you an estimate. Sincerely, Allstate Roofing and More"

"Hi [Member Name Removed]! Thank you so much for your kind words and such positive feedback. We loved helping you start to finish with your project, and look forward to helping you in the future with any further home improvement needs! Best, The Allstate Roofing team"

"Hi [Member Name Removed], We're so glad that we were able to help you with your roof! It is our goal that every customer will come away from their project with a good feeling about their investment. Taking care of a home is a huge responsibility, and we're happy to hear that you feel we were the right choice for the job. Best, Allstate Roofing"

"Hi [Member Name Removed], That is excellent to hear! We pride ourselves on our honesty and integrity, and we hope to give every customer a window into every step of the journey to making your home a place you are proud to live for years to come. We want to make sure that the process of building a new roof is as stress-free as possible. Best, Allstate Roofing"

"Hi [Member Name Removed], We're so glad that we were able to help you with your roof! It is our goal that every customer will come away from their project with a good feeling about their investment. Taking care of a home is a huge responsibility, and we're happy to hear that you feel we were the right choice for the job. Best, Allstate Roofing"

"Hi Mykhalio, Thank you so much for your feedback! We are so glad to hear that you are satisfied with the project, and we hope that we have helped with making your home comfortable and safe for years to come. Please feel free to reach out if you need any help in the future, or if there is any way in which we can improve. Best, Allstate Roofing"

"Thank you for the kind words--they made our day! We always strive to make the exterior home improvement easy, and to ensure that homeowners are thrilled with the results. We are so glad that we did that for you!"

"Thank you, [Member Name Removed]! We are so glad that we could help, and know that you will enjoy the new roof for many years to come!"

"[Member Name Removed], thank you--we are so glad that you are happy with your roof and solar panels (and that you no longer have to worry about it raining in your house)! Joe and the team really enjoyed working on your home. What we love about the GAF DecoTech Solar Panels is that they truly do integrate with your roof system--which not only gives it a sleek look, but protects the integrity of your roof as well. We are excited to hear about the savings in your electric bill over the next few months! Thank you for your kind words, and for being a customer."

"Thank you! We are so glad that Luda and the team could help! Our team often works with insurance companies--especially directly following weather events. It is very important that all damage is identified, and all necessary work is completed. We are thrilled that you are happy with your new roof, and know that you will be enjoying it for many years to come!"

"[Member Name Removed], the goal for us is always to make a home improvement experience stress-free. We are sorry that that was not the case with your project. In terms of installation dates, they are highly dependent on weather and we constantly make adjustments. We try very hard to give you the best estimated times that we can, as soon as we can, and apologize if that was not as smooth a process as you would have liked. During the installation we did not tarp your roof, because the underlayment layer of roof was installed and hardening. As soon as you let us know there was an issue, we were immediately on site and ensured there was no damage. The crew did mistakenly discard your gutter covers. Our representative was onsite shortly after. We cleaned your gutters and installed new gutter covers. At the time, we were not able to take pictures while we were working, but we did send over pictures of the finished product. The gutters were complete within two weeks of your roof installation. Upon request, we did send additional crew over two times to check the status of your gutters, and both times they were clear. What we did not send over immediately were pictures of the clear gutters, but the work had been completed. While everything was not as stress-free as we strive for, we are glad that you are happy with the new roof and we know that you will enjoy it for years to come."

"Thank you for taking the time to leave this review! It can sometimes be tough to know when a replacement is necessary. We are glad that we were able to come out, evaluate, and address your concerns. When it is time for the replacement, we are excited for the opportunity to work with you!"

"Thank you! We are so glad that you are happy with the roof!"

"Thank you [Member Name Removed]! It was an absolute pleasure working with you and we are thrilled that you are happy with the results!"

"[Member Name Removed], we do not have a record of you in our system as having ever called, emailed, messaged, or gotten in contact in any way to request a quote or information. Where might you have left your information? If you could provide more information, it would help us to get to the bottom of what might have happened."

"We're sorry that you chose to give us an "F" rating based on an Angie's List search and not based on your experience with our company. Our Angie's List Profile clearly states that while we do offer driveway replacement services, we do not offer driveway sealing. We think what happened is that when you typed "driveway sealing" into the Angie's List search engine, you received a pop-up box with three options: Driveways-Asphalt/Driveways-Concrete/Driveway Sealing. Since the "driveway sealing" option was very small on the bottom, you may have missed it. We would appear in the other search options because we do offer driveway replacement. We hope that you found a sealer who could do the work for you."

"I'm sorry no one got back to you however it's possible that due to technical issues we may not have received your request. If you would like you can give us a call or email us and I can get someone out to you right away. You can reach me at 585-400-7663."

"Thank you for taking the time to post this--we are so glad that you had another great experience! Customer satisfaction is very important to us, and we are thrilled that you are happy with your project. Thank you for being a loyal customer!!"

"Thank you so much for your kind words! We are thrilled that you are happy with the team, and the new roof. Thank you for being a customer!"

"This was a mistake on our part. When your address was collected, we mistakenly captured it as a Rochester address instead of a Buffalo address. Our Account Manager went to the Rochester address. I know that he reached out about the mistake and to reschedule, and you did not want to. We completely understand. We are so sorry for the inconvenience that this caused. This is not typical of the way we do business."