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Masters Termite & Pest Control

Founded 1982 • With Angi since July 2010

4.8

(66) Verified Reviews

Business Details

Phone Number

Address

5 Grand St

Port Jervis, NY 12771

Description

Masters Termite & Pest Control has been family-owned and locally operated for over 30 years. Since we are family-owned, we will treat your home the same way we would take care of our own. We'll approach every job with honesty and integrity. Our services include four season pest prevention programs,

Verified Reviews

A few reviews for this pro...
Anthony M.
1.0
10/13/2021
Worst company I’ve ever been involved with. They barely spray for 10 minutes and charge almost 200$. LOUSY SERVICE, I would NEVER hire again. SUCH A WASTE OF MONEY!! STEER CLEAR FROM MASTERS!
Description of Work
Pest control
Category
pest control

Service Provider Response

I really don't know where this review is coming from. You've been a customer since May 2020 with only 1 call back in August 2020 for flies and we sent a tech right out at no charge, found the source of the problem and solved the problem. I just don't understand. As a matter of fact you wrote on 11/02/2020: "Couldn't be happier with Tom. Great guy, very knowledgeable. Goes above and beyond!" Your words, not mine. I would be happy to discuss with you any concerns you may have.
Matthew W.
1.0
10/24/2020
I paid Masters $900 for service for over a year. They sprayed and it did nothing. I called them to have them come out after a month and thats where it went downhill. The lady on the phone sucking her teeth and cant speak in complete sentences. They did such a bad job they refunded my money thank god. You have to be a special kind of stupid to mess up pest control.
Description of Work
Pest Control
Category
pest control

Service Provider Response

[Member Name Removed] failed to mention that on the day of his scheduled service we were in the process of rescheduling the days service because of bad weather. Matt’s service was a callback because he was still seeing spiders on the outside and inside (we stand behind our work). We planned to retreat the outside and service the inside as needed at no charge, but with the bad weather we wanted to do both services simultaneously for best results. Our CSR explained this to [Member Name Removed] and all seemed to go well except [Member Name Removed] called back moments later demanding that we send a tech out at the scheduled time of between 9-9:30. Initially we were unaware that [Member Name Removed] had taken time off from work and he was very annoyed that we were trying to reschedule service at the last minute. I get it, we messed up while trying to do the right thing by rescheduling due to bad weather. To make matters worse, when [Member Name Removed] demanded we be there at the scheduled time and not a minute later, my CSR audibly sighed. [Member Name Removed] became very agitated at this point demanding someone be there at the scheduled time and if we couldn’t do that, he wanted his money back. It is important to note that during this exchange he was verbally abusive to my CSR, using vulgar language. It’s difficult to “speak in complete sentences” when someone is verbally abusive. My CSR transferred the call to me at which time [Member Name Removed] told me that “the f***ing c**t” he was speaking to sighed in his ear. He wanted someone there at the scheduled time and not a minute later. I get being upset, and everything we were trying to do wasn’t good enough, but I draw the line when anyone refers to a member of my office staff as a “f***ing c**t”. I thought it best to end this relationship and refund [Member Name Removed] his money. I delivered Matt’s check in person by 9:45 am. Summary: We messed up by assuming it was ok to reschedule Matt’s service for a better day. CSR tried to accommodate but [Member Name Removed] became verbally abusive. You have to be a “special kind of person” to refer to a woman over the phone as a “f***ing c**t”.
Taleesa S.
5.0
09/24/2020
The service went very well. After following the technicians follow up instructions, I’ve seen a significant decrease in flea activity.
Description of Work
Flea treatment
Category
pest control
wilma W.
5.0
05/29/2020
They were very profossinal and did a wonderful job
Description of Work
Bee extermite on my patio
Category
pest control

Service Provider Response

Thank you [Member Name Removed] for taking the time to share your kind words. Bob Masters Masters Pest Control
Kathleen S.
5.0
05/21/2020
Friendly service, reasonable prices
Description of Work
Mice control
Category
pest control

Service Provider Response

Thank you for sharing your kind words regarding our service. Bob Masters
Adrienne G.
5.0
04/05/2020
Fast, efficient, courteous and professional service.
Description of Work
Carpenter ants
Category
pest control

Service Provider Response

Thank you for taking the time to share such a kind review. Bob Masters
Elizabeth B.
5.0
12/09/2018
Masters was very responsive and knowledgeable. They were my second choice primarily due to price.
Description of Work
Get rid of mice
Category
pest control
Gloria C.
5.0
10/03/2018
Excellent! The specialists/ technicians were on time (even early ) and very thorough. We had a 4 foot hornets nest in the wall . It was terrible. We were getting hornets in the house and they were flying around the interior and exterior of the home. I had tried to kill them myself but there were too many. We simultaneously had a flea infestation(We live in a rural area). We speculate an animal had died in the vicinity. The technicians sprayed for both at a very reasonable price and did full follow-ups. They gave us full, detailed inspection reports, citing all the work . they completed. I would recommend this company to anyone with insect issues!
Description of Work
spraying for hornets and fleas
Category
pest control

Service Provider Response

Thank you for taking the time to write such a kind review. Respectfully, Bob Masters Masters Pest Control
Bob B.
5.0
07/24/2018
Excellent. Showed up on time. Very thorough job.
Description of Work
Took care of field mice
Category
pest control

Service Provider Response

Thank you for giving us the opportunity to help you out. If you should need anything more please do not hesitate to call our office at 845-856-2024. Thank you Penny Bickell Masters Pest Control
Cristina M.
5.0
12/16/2017
They came out quickly and promptly, and were very professional. They were also very honest about services needed and when. I will be reaching out again to them. Would recommend!
Description of Work
We called because we were not sure if we had carpenter ants in the house.
Category
pest control
Anthony P.
4.0
10/04/2017
Very knowledgeable, will use again.
Description of Work
Pest control
Category
pest control
Victor K.
5.0
09/06/2017
Both quickly removed with no hassle and, most importantly, no stings :)
Description of Work
Removal of both a large (under overhead porch stairwell) and small wasp nest (inside outdoor cushion container).
Category
pest control
Karen F.
5.0
08/19/2017
As usual, Masters is the best for any sort of household pest problem. Since last year has been especially bad for mice (warm winter / minor snowfall), I opted for 90 day checks of locked, baited traps that were installed this past winter. Each check is carefully noted by individual trap to monitor for any activity and I am provided a detailed progress report. Since the 1st check this year, I can gratefully report that there has been almost zero evidence of mice, whereas before, they were practically dancing on my stove - right in front of me... This last visit combined an exterior building spray as I had two large wasp nests next to windows. Tyler made the service quick and efficient, and it yielded better results than expected (again, as usual): for the visible wasps, there were about double the quantity nesting underneath siding! The treatment comes with a 45 day guarantee so I will have no worries about wasps dive-bombing me for the rest of the season. I cannot recommend the service and high quality professionalism of Masters enough.
Description of Work
Routine Rodent Check & Exterior Spray for Wasp Nests
Category
pest control

Service Provider Response

Hi [Member Name Removed], Thank you for the kind words. We are very glad that you are pleased with the services that we have done for you. As always if there is anything we can do for you we are just a call away. Penny Bickell Masters Pest Control 85-856-2024
Sheilah S.
5.0
08/15/2017
I have had masters coming to my home for several years to take care of the wasps that love to build their nests on my home. They do an outstanding job and all the personnel I have encountered over the years are thorough and courteous. This company is a pleasure to deal with.
Description of Work
Spray for wasps and mice inspection.
Category
pest control

Service Provider Response

Thank you [Member Name Removed] for the very kind words about Masters Pest Control
Sheilah S.
5.0
08/15/2017
I have used Masters for a few years and find that they are exceptionally professional and effective. Would highly recommend using this company.
Description of Work
Outside spraying for bees
Category
pest control
James M.
5.0
04/24/2017
Very well. Set up an annual contract for exterminating services
Description of Work
Initial inspection of house for pest infestation and spraying for pest control.
Category
pest control
Thomas K.
5.0
03/15/2017
It was great. They actually came out 3 times to re-bait and then seal the hole they found. They explained the whole process very well so I knew what they were doing the whole time. The workers were great.
Description of Work
Put traps all around the house.
Category
pest control
Mia W.
5.0
12/25/2016
We purchased a rodent elimination package for our newly bought home. Tyler and Bob they know their stuff. I'd recommend them.
Description of Work
Rodent elimination
Category
pest control
Angelo C.
5.0
10/25/2016
We hired Masters, based on Angie's List reviews, for a pest issue at our home in Sussex County, NJ. They were EXACTLY as advertised!!! Their office staff was friendly, helpful and responsive. They were highly professional in working with us to set up appointments that met with our busy work/life schedules. They sent over "Trace" to complete the initial assessment and first two treatments--he was absolutely professional, friendly, knowledgeable and helpful. He was also extremely thorough.
Description of Work
Pest removal
Category
pest control
Frances T.
5.0
08/09/2016
Excellent company to do business with. Customer service was great. Called on a Saturday and help arrived bright and early Monday morning. We were so pleased with the service we are having them come back on a regular basis, three or four times a year.
Description of Work
Exterminating bees.
Category
pest control
Frances T.
5.0
08/09/2016
Couldn't be happier with this company. Customer service was great. I called on a Saturday and help arrived bright and early Monday morning. I would definitely use this company and have recommended them to our friends.
Description of Work
Exterminating bees.
Category
pest control
jason L.
5.0
07/16/2016
Masters Pest control made an appointment for me only a few short days after my call, and called to remind me the night before. They were on time, dressed professionally, and friendly. I took them into my home, and they seemed knowleable about their profession. The price they offered seemed fair, and included two return visits. In conclusion: I give Pest Masters control an A.
Description of Work
Free estimate for extermination.
Category
pest control
Linda D.
5.0
06/05/2016
Tech arrived exactly the time I was give even a few minutes earlier. Explained everything before he treated. Very professional!
Description of Work
Carpenter Bee treatment.
Category
pest control
Kathleen M.
5.0
01/19/2015
Bob was quick to respond and schedule my request. They came out on time and as scheduled. Performed the requested tasks, professionally and in a friendly manner. They have come out for two follow-up and have been wonderful to work with.
Description of Work
Rodent removal.
Category
pest control

Service Provider Response

Many thanks for your kind words. Please don't hesitate to contact us if we can be of any further assistance. Bob Masters
Pam H.
5.0
09/12/2014
Arrived very soon after initial call. Polite and professional. I would definitely recommend them. Very happy Angie's List re ommended them to me.
Description of Work
Exterminated bees.
Category
pest control

Service Provider Response

Thank you for your kind review and referral. I also appreciate you noticing that our technician was polite and professional. It seems all too often courtesy and respect gets lost in commerce. Our technicians and office staff will always be pleasant, respectful, and willing to help. Many Thanks, Bob Masters

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    Angi Certified

    Licensed
    Trade License Number
    8679
    Trade License Locale
    New York
    Trade License Authority
    New York: Pest Control
    Trade License Expiration
    04/30/2024
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    Yes
    Payment Options
    Check, Visa, MasterCard, American Express, Discover
    Senior Discount
    10%
    Warranties
    No

    Services Offered

    Residential. Yard Treatments. Seasonal Prevention Service Contracts. Termite Monitoring & Treatment. Complete carpenter ant treatments, flea control, spider and rodent elimination, wasp and hornet control. Bed Bugs Yellow Jackets, Hornets, Wasps & Bees. Mice & Rats. Carpenter Ants, Carpenter Bees & Termites. Bedbugs. Roaches. Beetles & Earwigs. Ticks. Spiders. Fleas. Centipedes & Millipedes. Flies & Crickets. Ants. Stinkbugs. Pantry Pests. Silverfish, Mites, and more!

    Services Not Offered

    Nuisance wildlife control: snakes, squirrels, skunks, birds, chipmunks, & bats.

    Frequently Asked Questions & Answers about Masters Termite & Pest Control

    How is Masters Termite & Pest Control overall rated?

    Masters Termite & Pest Control is currently rated 4.8 overall out of 5.

    What days are Masters Termite & Pest Control open?

    Masters Termite & Pest Control is open:

    Monday: 8:00 AM - 4:45 PM

    Tuesday: 8:00 AM - 4:45 PM

    Wednesday: 8:00 AM - 4:45 PM

    Thursday: 8:00 AM - 4:45 PM

    Friday: 8:00 AM - 4:45 PM

    Saturday: 9:00 AM - 12:00 PM

    What payment options does Masters Termite & Pest Control provide

    Masters Termite & Pest Control accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover

    Does Masters Termite & Pest Control offer free estimates?

    Yes, Masters Termite & Pest Control offers free project estimates.

    Does Masters Termite & Pest Control offer eco-friendly accreditations?

    Yes, Masters Termite & Pest Control offers eco-friendly accreditations.

    Does Masters Termite & Pest Control offer a senior discount?

    No, Masters Termite & Pest Control does not offer a senior discount.

    Are warranties offered by Masters Termite & Pest Control?

    No, Masters Termite & Pest Control does not offer warranties.

    What services does Masters Termite & Pest Control offer?

    Masters Termite & Pest Control offers the following services: Residential. Yard Treatments. Seasonal Prevention Service Contracts. Termite Monitoring & Treatment. Complete carpenter ant treatments, flea control, spider and rodent elimination, wasp and hornet control. Bed Bugs Yellow Jackets, Hornets, Wasps & Bees. Mice & Rats. Carpenter Ants, Carpenter Bees & Termites. Bedbugs. Roaches. Beetles & Earwigs. Ticks. Spiders. Fleas. Centipedes & Millipedes. Flies & Crickets. Ants. Stinkbugs. Pantry Pests. Silverfish, Mites, and more!

    Are there any services Masters Termite & Pest Control does not offer?

    Nuisance wildlife control: snakes, squirrels, skunks, birds, chipmunks, & bats.