Robison Oil
About us
We Are Robison Oil, Westchester's largest full service oil company, has been serving the community since 1921. Robison enjoys the reputation of being Westchester's premier full-service company. In the early 70's, after the death of the founder E. Robison, the company was taken over by Mobil oil. In 1984, the Singer family, who had been in the heating oil business in the New York Metropolitan area since 1927, acquired the company. At that time, Robison serviced approximately 7,000 homes. Since 1984, under Singer management has grown to nearly 22,000 customers and 200 employees. Robison provides a variety of home services ranging from fuel oil delivery, oil heat service, HVAC service, Natural Gas supply, Natural Gas service and Electricity. Robison is currently regarded as the finest full service company in Westchester County.
Business highlights
Services we offer
Heating Oil/Biofuel Supply and Service Natural Gas & Electricity Supply and Service Air Duct and Carpet Cleaning Mold Testing HVAC Service and Installation Plumbing Healthy Home Solutions / Indoor Air Quality
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 65% | ||
| 16% | ||
| 8% | ||
| 5% | ||
| 6% |
They did a great job; they just are expensive, that's all. They cleaned up and did what they said they were going to do. They are very professional and very good.
"Hi [Member name removed], Thank you for your review. I am disappointed that your experience was not a positive one. I reviewed your account and do see an above average amount of service calls to your landlords home. The equipment is in extremely poor condition and we recommended on several occasions that the system in need of replacement. The system has exceeded its life expectancy and many of the components as you pointed out are failing resulting in an interruption of services. My office reached out to your landlord regarding the state of the system and recommended that our representative present him with options for replacement. He declined an appointment at this time. Our technicians are seasoned and experienced mechanics who do the best in every situation that they can. However there are times, such as this when the equipment is beyond repair and the homeowner must make take the appropriate action in upgrading to avoid continued service interruptions. Thanks again and I wish you and your family a very Happy Thanksgiving. Regards, Dave Fein VP Sales and Marketing"
"Hi [Member Name Removed], As you know, we were at you home on April 20th, 2015 for a tune up. Your air conditioning system was in need of added repairs. Our technician identified 4 supply ducts that were detached on your upper level. Furthermore he found 7 more supply ducts detached on your 1st floor. We provided an estimate quote the next day for this repair which you declined. I also see that you received a refund check as promised. If you would like to discuss anything further, please feel free to call me directly at 914-847-0210. Regards, Dave Fein VP Sales and Marketing"
"Hi [Member name], Thank you for your kind words. Our teams take great pride and care in their installations and I am glad that you were able to experience this. As I said in our most recent telephone conversation, I will replace your "mop head" and apologize for our men using it. You indicated that this wasn't necessary, but if you change your mind, please let me know. Thank you for being our customer and placing your trust in Robison."
"I am confused by your review. We do not service NYC for air conditioning and have no history of servicing your account. I believe this review was posted incorrectly."
"Thank you for your kind words. We appreciate your trust and patronage throughout the years. Our staff remains here and available should you need our help with anything. Best Regards, Dave Fein VP Sales and Marketing"
Guess they were waiting for the house to burn down and the for fire department to have to deal with us instead.
And the issue this time - the fact that they did not deliver oil on time.
their technicians are supposed to call 30mn prior to coming , most of the time they they don't and you have to drop whatever you do to run and meet them. Their customer service agent are surely well trained to give empty information, perfect lip service.. After you hang up , you don't know much more than when you started.
Twice we waited all day and decided to cancel because the house was too cold to stay in.
The sales agent agreed that they made a mistake and other than being apologetic and promising some form of compensation, he didn't have much to offer as a solution.
A service oriented company provides good service in the hight of their season, not when things slow down.
Frankly our experience with Robison oil has been anything but a positive one.
The last month or so, I have taken it upon myself to call them and let them know I need a delivery ASAP as the tank level was dangerously low. One time, I called on a Thursday, was given a Monday delivery, and then told on that Monday that they couldn't guarantee the truck would come. As it was fairly emergent on the Thursday, this was unacceptable. After perhaps 6 phone calls that day, the delivery finally came, but I had to bully my way through customer service to have this happen. After having to do their job for them (I was under the impression that usage was kept track of and as we are automated delivery customers AND paid upfront for 1400 gallons of oil back in August that Robison would be sure to know when to deliver so we didn't run out) we ran out of oil AGAIN this morning. I called at 5:45 am and was told a truck would be out. I called again at 8:30, 11:30, and 1:30. At 1:30 I was "let in on some information" that I shouldn't be annoyed, rather grateful that they were even delivering as it has been relatively impossible for Robison to even get the oil for deliveries due to the frozen rivers. Imagine how lucky I felt. The truck is just now pulling down my driveway at 3:30pm--the only bright spot, Mark the technician, who was kind enough to take pity on us and give us 10 gallons of oil because the truck still hadn't arrived when he got here. He started the system
I am fed up, and do not appreciate the run around and general poor communication at that company. I have spent this whole winter afraid of when I might run out of oil--Robison has done the opposite of what their commercials say, I have no confidence whatsoever that I "have a friend in Robison".
"Thank you for your review and for being our customer. Our goal is to keep you comfortable. Please know that we remain here for you should you need anything. Happy Holidays."
"Hi [Member name removed], Thank you for your review. We value your business and loyalty. Please call us if you need anything in the future. Happy Holidays to you and your family."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
ONE GATEWAY PLAZA, 4TH FLR., PORT CHESTER, NY 10573
Get our Angi-powered app
