O'Brien's Family Cleaning Service

Do not hire these people. We hired them to clean and paint a house which we just purchased. There was a gigantic miscommunication between the work we were told they would do, and then what they actually did. At the first meeting, a very detailed list of everything was taken, and then nothing on this list was done, and we constantly had to remind them of the things they said they would do. For example, we were very clear that we wanted everything removed from the walls throughout the house before painting (a normal thing that should be done before painting), and they agreed, and then halfway through the job they send pictures, and nothing was removed from the walls. This then required them to go back and remove everything, and then touch up every spot they missed, adding several days to the overall job, and resulting in uneven paint spots on all the walls. In addition, they communicated with us that they don’t get paint on things like door hinges and windows and sent us pictures of the prior paint in places were paint shouldn’t be. Yet, when we moved in, they got paint on literally everything in the house. When I saw them painting, they did not use any painters tape or painters’ tarp throughout the whole house. We sill have paint drops on all the floors throughout the house, on the carpet, light fixtures, door knobs, etc. They even painted the windows shut in multiple rooms and painted the bathroom sealing fan shut, when they could have easily dropped the fan, and painted just the ceiling above it. I spent hours removing paint and freeing open the windows. In addition, while we were told they would clean the whole house, top to bottom, whole rooms were not cleaned, as previously agreed upon, and per the contract. In addition, the whole project was estimated to take two weeks, with the understanding that they might need another day or two if necessary. Baring a supposed family emergency, it took them a total of four weeks to complete the project. Twice the length they said it would take. In addition, the quality of work they did was just incredibly poor. With very little attention to detail or care in their work. They said they would spackle all hole and repair things, and this was barely done. The sheet rock they installed doesn’t align with the floor, walls, and electrical outlets. We were also told that they would “take care” of the whole basement, which apparently only meant painting and sheet rock, not replacing the ceiling and carpet, which we were told they would repair for us. Again, a giant miscommunication between what we were told they would do, and what they ended up doing. They also recommended someone to come and replace the baseboard heaters throughout the house. When this person came, he accidentally cut himself while working, and then proceeded to get blood all throughout the house and on the newly painted walls and newly cleaned carpets and floors. It was a complete disaster. They also informed me that this person, who they recommended, has been caught previously drinking alcohol on the job, so why they still recommended this person is beyond me. At the point they were all done, according to what they felt they needed to do, Ed said he’d come back to do a final walk through with us and give us some additional trim which Ed said he’d pick up for us and install. We gave him money for the trim, and then we never heard from him again. He has never responded to us and has since ghosted us. So just to be clear, he stole money from us. In addition, him never returning resulted in him leaving all sorts of supplies, debris, and trash inside and outside of our house, which we needed to clean up. He also left a several hundred-dollar ladder which I guess is ours now? He just left it here and never showed up again. I see some of his replies on this website, and please be aware that he might reply to lie and try to downplay all of this. But this is 100% true and accurate to the level of work that Ed and his team did. Do not work with these company under any circumstances.

They sprayed painted over chipped paint , had to come back to scrape , took two weeks the workers were nice and they worked hard

Everything went well and my carpet looked 100% better than when I moved in

I was delighted with how everything went! The crew were very friendly, and worked hard all day to accomplish a great result for me. They reassured me that everything would be OK and they were right!

We have been looking for a new cleaning service and I am so glad that we found O’Briens family cleaning service! we couldn’t be happier with their service!

Excellent- thorough, efficient and they did an impeccable job. Will definitely hire them again. Exceeded expectations!

Eddie and his team are responsible, thorough and pleasant to have around. They take great care of our home and I highly recommend them.

Perfect from start to finish! My house is cleaner than it's ever been!

Cleaning was ok. People were a little awkward but no big deal. They accidentally broke a piece of one of our windows. At first pretending it didn’t happen then very graciously admitted it and agreed to fix it. I’ve asked 4 times for them to come back and fix and they’ve ignored it.

They did a great job, will definitely give them a call for more work needed. Owner was very honest and the work he said he will do was done up to my expectations.

Great job, very professional, left the place spotless

This company is reliable, professional and thorough. We would highly recommend them.

Ed contacted me promptly, did a great job and completed it within the timeframe provided. He was great to work with and we will hire him again!

We had the O'Brian Family in to clean the house 3 or 4 times before we realized that a special gold pendent and a heavy gold bracelet were missing; the day they disappeared, Ed's mother-in-law Mary was alone in the house for the 20 minutes when I went to gas up. When I returned, I was surprised that she had left, as there was still cleaning to be done. The next day we discovered the missing gold. The pendant was very special, a Byzantine gold coin from the reign of Justinian the Great, minted about 530 AD in Constantinople. I had a jeweler make a bevel and loop for it, and both of us loved it. As it was not large, I doubt the thief got much more than weight for it, that was the real crime, which I explained in great detail to Edward. If Mary is still "working", beware.

I’m so glad I chose Edward and his team for the job. Not only were they fast, efficient, and detail-oriented, they cleaned our house carefully and were very courteous. I’m looking forward to a regular housecleaning schedule with Edward and his team.

I gave them short notice on a job where I was selling my house and had a cancellation by another provider. They did everything they could to try to fit me in, and unfortunately I hired a different company just minutes before they said they could do it. I could tell they did everything possible to work with me and they seem to do anything they can to accommodate you. They are friendly and professional. I will be calling them for my next job.

WONDERFUL THE CREW THAT CAME WAS ON TIME AND WORK PROFESSIONALLY AND WAS RESPECTFUL TOOK CARE OF EVERYTHING THEY SAID THEY WOULD. CHARGED MY CREDIT THE CORRECT AMOUNT HAD ABSOLUTELY NO ISSUES OR COMPLAINTS WITH THIS COMPANY AT ALL I EVEN HIRED THEM TO COME BIWEEKLY FOR UPKEEP CLEANING

When Ed O’brian of O’brian’s family cleaning returned my initial contact he said he was driving and would call me back in 20 minutes. Over an hour and a half later he called and said he was in a minor accident. He agreed to come over on Saturday and look at my project. He was over an hour late. After looking around he said he would call Sunday with a quote, I’ve never heard from him! Do not attempt to hire this company!

O'Brien's Family Cleaning Service is totally unreliable. They talk a good game but fail to live up to any responsibility. We made two appointments with these people over a month or so. On each scheduled visit, they didn't bother to call us or write us to tell us they weren't going to make the appointment. We had to track them down and each time their excuse was they were in a car accident. Didn't bother to let us know they weren't coming. Wasted our time for nothing. Totally unprofessional business and would not recommend them under any circumstance. Even if we were to believe them that they had two car accidents in one month, that should be a warning sign right there. I don't understand how they could have gotten an A rating from Angie's List.

The cleaners were punctual, hard working, very professional and thorough.

Excellent! Eddie and his staff arrived on time and worked tirelessly until the job was completed.

Eddie and his team are professionals. They performed an excellent deep cleaning on our house well as upholstery cleaning. Eddie was very responsive to our changes and quick to address overlooked spots. We will be using O'Brien's on a regular basis.

We have used Ed and his crew often over the winter do to maintenance cleanings and carpet cleanings. We just had them come in and do a deep spring cleaning which included my basement and windows. He also painted a fence in my side yard. Once again the work of ed and his crew was beyond what we expected. They were very accommodating and did everything we requested. We will continue to use them for multiple things.

They did a terrific job. I will definitely hire them again.

I chose Eddie's company from Angie's list last spring. We are very happy with Eddie and his crew. They do whatever I ask, and are flexible when I need it. My husband commented just last week "Those guys do a great job!"