Mazzacone Plumbing & Heating

They were recommended by a neighbor. I am 100% relieved to have his referral and to have used Mazzacone. They did 2 relatively simple jobs for us - they were prompt, did quality work, and were reasonably priced. We have a few other bigger project to do at the house and I will definitely be using Mazzacone.

I called these guys off the Internet and by the time one of them arrived the toilet had refilled, thereby resolving the impetus for the call. He said that I still needed something replaced and that I'd be charged for the call anyway, so I acceded to the job. Ever since then the toilet makes a lot of noise about every 20 minutes, keeping me up all night. I called back in to get them to come fix it and the owner came out and looked at it but didn't do anything about it. He told me to clean out something in the well, which I did, and it didn't help. I called back again to get them out to fix the noise issue and they basically totally blew me off, saying they would book a time the ensuing week and then never calling back. That leaves it on me to chase them down, which doesn't seem worthwhile or appealing given my experience with them.

The Mazzacone team showed up on time, worked hard all day and completed the work as requested.

The whole experience was fabulous. The man who runs the company now (Robert) was very pleasant and easy to deal with. He didn’t bs me about anything. He was available for questions and/or concerns at all hours of the day. No hidden fees or extras or anything that we didn’t discuss. The two gentlemen who did the work - Albert & Juan - were beyond terrific. They were efficient, knew exactly what they were doing at all times, thoroughly professional, and as a bonus, they were a lot of fun to talk to about this and that. Highly intelligent and interesting young men, these guys made what I feared could be a very annoying and stressful experience into one that I actually enjoyed. And they were very clean & orderly. If only all the people I get to work on my house were to be as wonderful as these men! I recommend this company with the greatest enthusiasm - you’ll be glad you hired them if you do. The price was not cheap - and it’s going to be painful to write that check - but plumbing service is just expensive, plain & simple. I don’t have any way to compare what other companies might or would have charged for what these fellas did - but I suspect it wouldn’t have been any less expensive. I will definitely call this A+ company when I need a plumber again (but I hope that won’t be too soon 😊).

plumber ('Rob') failed to follow through on promised further contact after inital personal view of problem with no reply to my follow up calls.

They came on time and diagnosed both of my problems. They offered me different ways to fix the problems and once i decided, they went right to work and fixed everything. They cleaned up everything after they were done. A great experience.

I am completely disappointed in this company. I hired them after seeing the great reviews on Angie's List. It is apparent that the reviews are for the father and unfortunately the son, Rob Mazzacone, is taking over the company. After I agreed to hire him, Rob has been completely rude and unprofessional. First, the day before the job started he showed up with his father, increased the price of the job $2000 and refused to honor the Angie's list coupon. Then one of his workers stepped through the opened floor of the construction site and put a huge hole in the ceiling of my downstairs. Rob stated that my contractor will fix it and has assumed no responsibility for it. When the roughing was done, we had agreed upon a price he would be paid. I was not there when the inspection was done and Rob told my husband a higher amount, leaving us with a balance of less than what the remaining work to be done would cost to finish. When I called to schedule the finishing work, he said he would schedule the following Monday. I called on Monday and he informed me that he had higher paying jobs that had called over the weekend and that he would tentatively be coming in the middle of next week. When I expressed that I was not satisfied with the fact that I have already paid him and that I want an actual appointment to finish the work, he stated that he has to make money, that he wasn’t making that much money on my job and that he didn’t want to deal with my attitude. When he finally came to finish the job I showed him that the water supply lines for the tub that he installed were not centered properly (see photo) and he refused to accept blame for it. He wanted to charge me an additional $500 to fix his mistake and stated that he would not put holes in the tile work to move the pipes, he has a tool to do that but he only does that for higher paying jobs. Rob blamed my contractors for the misalignment of the piping. However, when I showed him that the bathroom was built exactly to plan (to the inch) and reminded him that when he came to measure that all the framework was already done, he threatened me by saying that he was about a minute away from walking away from my project. That was when I had enough and told him to leave. I asked to speak with his father, which Rob refused, and could not find a way to contact him. I feel sorry for the technicians who were all very nice, but I have never dealt with such a rude and unprofessional contractor before or since and caution anyone who is contemplating hiring this company.

The work was done perfectly. There were a lot of different things to be done and Robert handled everything professionally. He and his plumbing workers were excellent. He coordinated with the other tradesmen that he needed and they too were great. Robert made sure that we were happy every step of the way. He answered all our questions throughout the work and was always very responsive. He called us back immediately when we contacted him. He explained everything clearly. We were very happy with the price.

He was great. Very professional and courteous. Job was done quickly (& painlessly - lol)

Went perfectly. The guys came immediately and fixed the problem quickly.

I was very impressed with the responsiveness and service. Although my job was not an 'urgent' issue, I was treated from the very first call to their office as if I was their most important customer. Robert Mazzacone arranged for me to have same day service, provided me with a very reasonable quote for the job, and followed it up with an email detailing the quote. His crew members, Albert and Rich, arrived right on time, were very personable, and did a very professional job. They explained everything they were doing, and why, and made sure to keep the work area clean and neat. I would certainly use them again.

The guys were punctual, flexible and polite. They got the job done quick, and everything seems to be in working order, so I'd call it a job well done. I now have piece of mind that if I need to shut of the water to the house, I'm not going to battling an old rusty valve.

I was very happy with Mazzacone. The guys were very professional and responsive, and took the time to explain what needed to be done. They did a great job installing all the new fixtures and garbage disposal, and left the place clean as they found it. I highly recommend them for a good, quality product. Only slight downside might be the cost, but you get what you pay for.

It all went well. Call was returned right away, everything was discussed before done and the guys were very polite.

Excellent. The Plumbers were highly capable, respectful, and neat. The work was done without any problems at all. The office was responsive and Robert explained everything clearly. I feel the pricing was fair and the service was great.

Excellent service, punctual, clean will rehire for future services for sure.

Workers snaked out and reassured me that things were in good shape.

The owner Rob, is third generation for Mazzacone Plumbing, a locally owned company. When I initially contacted Rob it was to discuss a very small job. A same day appointment was set up. Rob arrived on time at my home. My wife and I immediately felt comfortable in discussing additional upgrade projects. Rob listened to our needs and with his professional knowledge, experience and guidance provided us with a variety of solutions at different price points. The work began one week later after all the fixtures and parts had arrived. Rob and his two additional plumbers (great guys btw!) completed all the work within the agreed upon three days. Rob Mazzacone and team were punctual, accurately communicated progress from start to finish, respected our home in terms of cleanliness and provided flawless work at a fair cost. They received and fully deserve our highest recommendation.

Amazing! They returned my calls and arrived on time. they were professional, friendly and did the job quickly!

Provider was able to come out the same day to trouble shoot a leak into my downstairs neighbors bathroom. They figured out the issue and were able to fix the problem the next day. The cost was a little higher than I would have liked, but nothing too outrageous.

From start to finish, the team exemplified professionalism, courtesy, and neatness. We really appreciate the fact that they also did not mind when we asked some plumbing and heating questions. They explained things in a way that we could understand

response is quick but is too expensive.

They seemed very professional and they resolved a problem that other plumber we had got. The flush tank would take forever to fill and he found a slight problem and repaired it and now it is fine.

No hassles. Did not try to do more than necessary. Friendly. I will use Ralph again.

The quote was right on target. The work was done and completed on schedule. All work areas were clean when work was finished. We were very pleased with the work and cost. We would not hesitate to recommend and use again Mazzacone Plumbing.