Palermo Flooring Inc I recently had the pleasure of working with **Palermo Flooring Inc**, and they truly saved the day. After a frustrating experience with another company due to their careless work, I was in a panic to find someone reliable. That’s when I came across Palermo Flooring. Upon meeting with the owner, **Matthew Bruno**, I explained the situation. He quickly assessed the condition of my floors, as we were planning to refinish and stain the hardwood in six rooms. Matthew and his team of 2 to 3 specialists were everything I hoped for: prompt, respectful, and highly professional. They were incredibly patient and even great with pets, which was a huge plus. Their workmanship was exceptional, leaving my floors looking stunning. The team was clean, courteous, and meticulous, ensuring every detail was perfect. I can’t recommend Palermo Flooring Inc enough. If you don’t hire them, you’re truly missing out on top-notch service. ---

Very well. Beautiful job. Neat and clean. They also installed new wood saddles. Great work good call back no issues working with this company. Matt the owner came back quite time time after the job and made an adjustment. Really good service

professional and high quality

Palermo Flooring was very professional. They gave me a free estimate and guided me through the whole process. They had me pick out four samples of stain colors and then put them on my floors. One of my floors was cherry while the rest was oak so I was concerned about how the stain would look on them. I made a decision and all went well. I even got complements from my neighbors. There were no surprises and once the job was over I dropped off the final payment to their office. I have since recommended them to two other friends who have also used them.

Very well and my floors look great!

Excellent job , well done!!

I was very happy with them. My floors look amazing! I definitely recommend them.

They did an excellent job and I would use them again.

excellent. Pricing was fair and reasonable. they ran into a problem with water on the subfloor. they held the job up to allow the subfloor to dry and to give me time to make sure I did not have an ongoing leak . in summary they did it the right way. they could have gone right over the damp subfloor and I would not have known! Installers were tidy. I had constant communication with Danielle at the office. i am very happy and would recommend Palermo

Excellent , always on time , left every thing spotless. And Flooing is perfect.

Perfect! I highly recommend this company. I have hired them twice to in the past 6 years to sand and stain my floors. This last time was because I had a pipe burst.

While they were very professional and polite, I think that this company is more commercial and not residential. The areas they prefer to work in (Manhattan, Montauk, etc.) are out of my preferred price range.

Palermo Flooring, Inc. was hired to replace about 1700 square feet of wood flooring in my home. The workers were punctual, professional, courteous and hard-working. They did a fantastic job--from the planning process at the start to the quality of the flooring to the workmanship -- the entire experience was excellent. My floors look beautiful. I would not hesitate to recommend this company to others.

Initially it went well. Looked beautiful. After a few months the flooring separated in a few places. Called them. They came and determined that it was normal and they couldn’t do anything. I’m very unhappy with my flooring.

amazing. the floors look brand new. they are slightly higher in price but worth ever penny that i spent. i dealt with both matt and ben and they really cared. ben taught me what to look for and what product i should use. he took the time to educate me on the process. matt checked the colors and since i was not around sent me pictures to make sure i was pleased with the match. i ended up relying on his experience and that was the best decision i made. the women who clean my house were also amazed at the difference this made. they took palermo floor info to recommend to their other clients. this was the best decision i made.

Palermo Flooring is one of the few Bona Certified Flooring Contractors that, as required by law, is Licensed in Nassau County and neighboring counties and for a fee willing to move the furniture within your property so that you do not have to hire a separate moving company. Another contractor had told us that some of our old solid red oak floors, hidden under carpets for many years and original to our 1920's built home, were too old for refinishing and needed to be replaced. Palermo Flooring revitalized, seamlessly replaced and repaired our wood floors where needed. They did a beautiful job. The crew they sent also was very careful about moving our furniture and did a great job doing that. Used: Bona Traffic HD, Satin Finish, custom color.

They did a decent jobs on the floors, but the price was expensive. They also blew out my outlet with their equipment and would not pay for it & were very confrontational when I asked them to pay for it. No a great experience.

Job went well - no problems.

badly, disappointed by a once good company

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They did a good job. There are a couple of places where the connectors are a little shaky. They could have a better quality of work. I probably would less likely to use them again.

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4/13/16
I feel compelled to write a follow up note subsequent to my
earlier commentary (see below) which was written over one year ago and had been
posted online.
One year later I required some additional follow up work on
my floors; due to my negligence.
Matt again sent Roberto and these seemingly anal compulsive insignificant
issues were resolved to my complete satisfaction both professionally and
expeditiously.
It?s not just the quality of the job this company strives to
do but rather the attitude that Matt and his people portray. They sincerely
want the ?customer? to be satisfied in all regards. Going the extra mile is
what any of us customers could ask for from a vendor and these folks deliver
and make good on that goal.
 
Earlier posted comment:
12/28/14
On the rare occasion when a job is
performed that exceeds my expectations I would like to see that credit is
acknowledged so others might find a similar benefit. I contracted with Matt
Bruno (Palermo?s owner) and had the benefit of his foreman ?Roberto- heading
the crew. Roberto and crew worked at my house over a three day period. This was
a basic sanding and poly job with both staircase and spindle areas that
required more than machine work. I also required a follow up for touch up that
occurred because I?m over exacting.
The resulting work was professional,
attentive to detail, crisp and done with a most positive attitude. They cleaned
up each day and my wife had no issues to complain about. Under Roberto?s
leadership the crew was able to affect the desired result. Matt and his people
were able to answer all questions to my satisfaction in terminology I could
understand.
 I interviewed a number of contractors before
choosing Palermo and found Palermo?s pricing to be within the range of others. With the results I achieved, I would have
gladly have paid toward the higher end and been equally satisfied.
I did not experience delays in
scheduling. With the volume of work this company does, you might have to be
patient on setting a date  I waited three
to four weeks before the start date; but
again the wait was worth the extra quality and professional service received.
Without hesitation, I wholeheartedly
recommend.

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