Approved ProAbout us
Palermo Flooring Inc. was founded in 2006 by Matthew Bruno in New York, the current president. We are a family owned and operated business that has been serving the Tri-State area with all their hardwood flooring needs for years. We take pride in our work and guarantee excellent craftsmanship, dedicated service, and competitive prices. Palermo Flooring Inc. specializes in all aspects of hardwood flooring including, installations, refinishing, borders, inlays, custom stains, restoration, and repairs. We also have the capability to supply our customers with the finest quality of hardwood flooring such as unfinished and prefinished hardwood flooring as well as exotic woods that we can custom design. We are fully licensed, bonded and insured.
Business highlights
Services we offer
Residential & commercial hardwood sanding & refinshing, install & repair, laminate, prefinished & unfinished hardwood flooring, carpet, furniture removal, tile removal & deck refinishing.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- CreditCard
- 25
Assorted photos uploaded by Palermo Flooring Inc
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 6% | ||
| 4% | ||
| 1% |
Filter reviews by service
Overall, I'm happy with the finished job in the attic, but have a few issues with the stairs. Also, it was a long process with many bumps in the road getting the project complete. I likely wouldn't use them again and wouldn't recommend them to others. I purchased my materials from Lumber Liquidators and was directed to Palermo for the install, otherwise I probably would have looked to someone else to install. I listed my main issues below.
1) CONTRACTOR: While the person we were dealing with was very nice and responsive in the beginning, he did forget to tell me to order transition pieces for the areas where the main room met 2 closets. I was told later that it was his error and he would get the wood, come back and reinstall. This actually was never completed. After a lot of back and forth I set up additional time for him to come in and he was suppose to pick up the wood. I guess he had actually quit and therefore I never heard from him, but no one from Palermo reached out to me in any case. When I rescheduled to have the rest of the job complete and pick up the transition pieces myself, which I thought were already ordered and paid for by Palermo, I was told this wasn't the case. At this point, I didn't want the process to drag on any longer so I threw in the towel on it.
2) STAIRS: I choose a lighter stain for the stairs, but was told by the Palermo is was too light and wouldn't match the bamboo I already had installed. Since they are the experts I looked to them for guidance and asked that they choose whichever stain matched. In the end, the stain is completely off from what I wanted and didn't match the bamboo at all. The stain is so dark is almost looks black in some places. Additionally, it was very pricey to have done and I could have done it for half the price with a different company but needed to meet a minimum $ amount with Palermo or pay an additional $500 fee.
3) STAIRNOSE: We had a minor issue with the stairnose install as the glue was showing...it looked like too much was used and it squirted out in 3 places. It was very noticeable, but Palermo came back and fixed at no additional charge. It only took an hour or so.
The workers came and did an excellent job sanding and finishing the main floors. However, the size molding that Matt told us to get was incorrect. We needed a bigger size. Matt, or one of his workers, purchased the correct size and it was installed. Matt then called to advise us of the additional charge for the larger molding. I didn't feel it was our responsibility to pay for Matt's error in measuring. The molding we purchased at a local home supply center was $32. Matt sent a bill for $100 for the molding he purchased.
Licensing
State Contractor License Requirements
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