Ivy Lea Construction
About us
2014 Super Service Award Winner in Roofing, Windows and Doors! In the past 25 years, Ivy Lea Construction has become the leading full-service remodeling firm in the Ken-Ton area. Our name has become synonymous with quality, complete customer satisfaction, and excellence… one job at a time. Ivy Lea Construction specializes in every aspect of home remodeling: custom built additions, kitchens, bathrooms, roofing, siding, windows, doors, and concrete projects. No home improvement project is too large or too small. From the custom addition that you always dreamed about, to a small repair like a new storm door, Ivy Lea Construction will bring out your home’s full potential whatever the size of the job. Through the years, Ivy Lea Construction has developed an excellent approach to improving your home. Our winning team starts by listening to the needs of each and every customer, and tailoring all designs to their specific aesthetic and budget. All questions and concerns are addressed with a detailed design proposal. The design is then put into production, where qualified craftsmen work to ensure a high quality end result that is both beautiful and functional. Our emphasis on teamwork gives all members of Ivy Lea Construction an opportunity to make a huge difference. We have found that this process yields the most successful and satisfying renovation experience for everyone involved. Additional e-mail: [email protected].
Business highlights
Services we offer
Additions, Baths, Concrete, Decks, Doors, Garages, Home Energy Audits, Home Improvement, Insulation, Kitchen, Plumbing & Electrical, Roofing, Siding, Windows
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 3% | ||
| 1% | ||
| 3% |
One item I am still not too pleased about is the bathroom exhaust cap they put on the roof. In my opinion it is a cheap flimsy aluminum cap and when it rains and or is windy it is constantly "flipping" and noisy.......at first water was dripping into the house from it, but the Company send a guy out who just put some caulking on to weigh down the flap. Even though there is no water coming in at the moment, it still makes a lot of noise when it rains or is windy....not good since this bathroom is right near the bedrooms!!
At the end of this project, they normally do another Energy Efficiency Audit and the results basically did not change, which is what I had expected.
"Member, I am glad to see you were able to take advantage of the free home energy audit, that is paid for by NYSERDA. Nice to see you home was realativily effiecient for a home that is 60 years old. Sorry it took so long to get your windows in. Our old window manufator was a victom of the recession. Quite a shame, since they were in bussiness for over 50 years. I was glad to hear once the new windows were ordered they were installed quickly. So happy to hear the fellows working on your project were very nice and friendly and answered all your questions."
"Member, So happy to hear your new bathroom is beutiful. Thank you so much for your confidence in Ivy Lea again. This is the second bathroom that we have installed fro you. So glad to hear that your project ran smoothly. I was sorry to hear there was the small delay getting the proper counter top installed at your home, but I think the wait was worth it. The new top looks awesome!! Really nice selection. You did a great job here. I had my doubts about the glass counter top, but that is something that I will recommend in the future for some of our clients who are lookign for something a little different. So very NICE!!! Thanks again. As always please give Ivy Lea a call for any of your home improvements. Mike Washington Pres. Ivy Lea Construction."
"Member, Thanks for the continued bussiness. I beleive this is the 4 th project we have worked on for you. I am so happy you are happy!! Thank you for the compliments on my staff. They are the best in Western New York. Thanks again Mike Washington Pres. Ivy Lea Construction"
"Member, Thank you for the opportunity to come out to consult on your latest home improvement project. Sorry you did not move forward with your project at this time, but please keep us in mind your all you future home improvement needs. We are a full service remodeling firm. Thanks Mike Washington Pres. Ivy Lea Construction"
"Member, I was glad to hear your project came in on budget and on time. I am glad to hear that you feel our all people are very professional and highly skilled. And most important the job came out real nice. Thanks for the compliment on our staff. They are the best in Western New York. Thanks again. Mike Washington Pres. ivy Lea Construction"
"So glad to hear that our customer service member was very pleasent to deal with, puntual and was able to answer all your questions. I also was glad to hear that your received your estimate the day you were promised it would be in the mail. I am sorry to hear that we were not able to meet your buget for for new counter top project. Please keep us in mind for your next home improvement. thanks again. Mike Washington, Pres. Ivy Lea Construction"
"Member, So happy to hear that your new front porch came out great. The finshed project really changed the entire front of your home. Here is to years of enjoyment on your new front porch. Thanks Mike Washington, Pres. Ivy Lea Construction"
Only snag that occurred was on the first day of the job. Within 20 minutes of leaving my house, I received a call saying that my chimney needed extensive repairs and was provided with photos of the issues. These photos were taken on approximately 3 weeks before my roof job started and a mason had visited my home to look at the chimney the Friday before work commenced (I hadn't inquired about any chimney work so I found this odd). So, the phone call I received was to inform me of these chimney issues (even though they were discovered 3 weeks prior) and to give me an estimate on how much this additional work would cost (Approx. 7,000 dollars). I knew the chimney was an issue, but did not wish to address it at this time. I wish they wouldn't have "sprung" this extra work on me once they had already started the project. It felt a little like I was being "trapped" into giving the go ahead for more work. I am hopeful that this wasn't the intent and that I just misconstrued everything because honestly they were awesome to work with. I just wish they would've let me know that they were having a mason evaluate my chimney in advance. The chimney estimate took 20 minutes to obtain (because mason had visited on Friday) while the roof estimate took over 2 weeks to draw up and get to me (they said due to Buffalo Home Show).
Overall, extremely happy and would highly recommend.
I understand that Ivy Lea is a respected company in the area and perhaps this project was just too small to really be worth their time. Since they are a larger contracting firm, it may be that their overhead makes small projects feel really over priced. I was still shocked by the price because I'm sure the cost of materials for this project is relatively small.
My bigger issue was the time it took to receive the estimate. It was a small job and I would have expected a response within a week at the most. This was a bigger indicator to me that the company wasn't interested in my business.
"Member, Thanks you for your feed back. I am glad to see that you rated us a A in responsiveness, professionalism, and quality of our work. I also see that you rated us with a B in price and punctuality. I am glad we lived up to your high standards. I also see that you would hire Ivy Lea Construction again in the future. As always if you need any help to solve any more problems with your home, please give us a call, we are all ways here to help! Thanks again, talk with you soon. Mike Washignton, Pres. Ivy Lea Construction"
"Member, I am glad to hear that our estimator was super professional and had lots of great ideas. I see that we supplied you with proposal for new hardwood flooring back in early Nov. I also see that we supplied a proposal for a fireplace insert and also a new roof at the end of the January. I am sorry to hear you had to call to get your proposal. It usally takes approx 2 weeks to get a proposal for our office but it can also get as long as 3 weeks.. We like to sudy each job to make sure we do not leaving off anything the propsoal so you have a firm number to the best of our ability. I am sorry that it took longer then you expected. I understand that you were emailed and also mailed hard copies of your proposal on Jan 27th. Please call me if you have not received these. Thank You Mike Washington Pres."
John Washington (estimator/owner) came out promptly and we went over what I needed done. John explained what work was going to be performed, made some basic measurements and told me he would put an estimate together. Asked me if I had any questions and answered them to my satisfaction.
Estimate arrived a week later. It mistakenly omitted the roof returns on one side of the house. Contacted John and he adjusted the contract to include them. He said he would and send out an updated contract. Which he did.
The estimate was not on the low side, but the work to be done was the 'right' way rather than cheeping out and getting so-so work. I'd rather it be done right then pay again for it to be done right. The old adage of "you get what you pay for" applies here.
They arrived to do the job a few days before the contract stated it would begin. Of course they called me ahead of time to let me know.
Two days of work. Ladders/scaffolding used was placed out of the way at end of work day. Work site was always cleaned/tidied up when getting home.
They followed up to find out if the work done was satisfactory. It was.
Not the cheapest contractor, but definitely one of the better ones. Want the job done right?? You would be remiss to at least not give them the chance to do the work and/or give you an estimate.
I'll be using them in the future without question.
"Member, Thank you for the high rating on Angie's List. I am glad to here the job was done well, and to your high standards. I am glad that we were able to start you project a little ahead of time and that our office was able to contact you and get the project scheduled so fast. Thanks for your kind words, and I am glad to hear if you need any home repairs in the future you will be calling us. Thanks again. Mike Washington, Pres."
"Member, I see that you had us out to supply a proposal for a few small projects at your home. Thanks for the opportunity to come out and consult on your project. I see that you have decided to have a handyman make the repairs in the future. Thanks again and if you ever need any thing in the future please keep us in mind. We would be more then happy come out to see you in the future."
"Member, Thanks so much for your feed back. I see that in 2011 we work for you twice. Back in June we installed new windows for you and then in Nov we installed a new gutter for you. Thank you for your continued support. I am glad to hear that we were on time, professional and left the area spotless. If you ever need anything in the future I hope you will give us a call. Thansk again. Mike Washington Pres."
"Thank you for your feedback. I see back in August of 2011 we installed a new rubber roof on your front dormer. I also see that we installed some trim also. This works has a 8 year limited labor warranty. I see when you reported on your experience with Ivy Lea Construction in Oct we scored all A's across the board, and at that time you had mentioned that we were very customer service oriented. I understand that there was a small leak at your home after a heavy rain in Nov. I am glad to hear we were able to get to this inspect the leak pronto and our representative was punctual, professional, and pleasant. One of our foreman came to inspect the problem and we discovered that water was entering your home on the front upper dormer brick work. We sent out an estimate was to tuck point the entire front dormer, not just the front of the dormer. We do not provide a limited labor warranty on any brick tuck pointing or any repair work. The only way we could give out a 2 yr warranty is if we changed out all this brick work. This is cost prohibitive and not needed, the other main problem with this brick you currently have on your home is that is is a concrete brick that is no longer made. If we tuck pointed the existing brick work and installed siding over this brick we would be able to give you a two year limited labor warranty. This is the only way we would be able to offer you a labor warranty to stop the leak from coming back. I also inspected all the pictures of your old roof that was removed. It was a rolled roofing product with several seams that was in poor condition before we installed a EPDM Rubber roof with no seams. You needed a new roof, you might also have needed tuck pointing on your brick also. I am sorry if our original rep didn't give you an estimate for these repairs originally. I wish you would have given us a call to discuss any questions you might have had. I don't think you were stupid at all, I believe you already corrected one problem you had and you just need to correct a smaller problem on the brick work now. If you would to discuss different options or to get clarification on the work we have already proposed please don't hesitate to give us a call. Thanks again for your feed back. Mike Washington, Pres. ivy Lea Construction, Inc,."
"Member, I see we were out to your home to bid on a new concrete side enterance way. I am sorry we were not in your budget for these repairs. I am glad to hear that our sales person was professional when he came out to see you. If you every need any repairs to be made to your home we hope you call us in the future. We would be more then happy to consulate on any future projects with you. Thanks again. Mike Washington Pres. Ivy Lea Construction, Inc."
All of the work seems to be beautifully finished. Of course, one can never be totally sure that there's nothing hidden that will cause a problem later, but everything seems perfect so far.
"Member, Thank you so much for your feedback. I am glad to here you think that your recent bathroom project went very well. I am glad to hear that we started your project when we had promised you. I am also glad to hear that you thought we were very clean and neat in your home. I am glad that all the work sems to be beautifully finihsed. You have a full labor warranty for the next two years if you have anything you need us to address in the future in your new bathroom. If you ever need anything please give us a call. Thanks again Mike Washington, Pres. Ivy Lea Construction, Inc."
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FAQ
Contact Information
765 Walck Road, NORTH TONAWANDA, NY 14120
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