Ivy Lea Construction

Would not give a quote that day. Quote came several days later via email, and is twice the other two quotes.

After over a month, they never responded to the initial email I sent. I would not consider them for the future due to their lack of responsiveness and professionalism.

They're top-notch. I built five homes and these guys are first-rate, absolutely the best in the Western New York area. They're just great and I can't be positive enough about that. Their ethics stands out most to me. It's a "Do it right" concept and if clients can't afford to do it right, they'll have to find another provider. They solve problems in advance; these guys are so skilled and they've been around remodeling old homes for so long that they know the problems that they're going to encounter that I have never thought about. It saved me a ton of money and the quality of work is so outstanding. They have a positive attitude and they're excellent communicators. These folks have a long history of craftsmanship. I've gotten to know these people personally over the years as a result of working on my two houses. I can call them up and they'll come out and take care of issues right away. They're not the most expensive and they're certainly not the cheapest.

They did everything in a very competent and professional manner. The crew was wonderful and the supervision was excellent. I plan to use them again this Spring for another project.

Company guarantees their work....a simple phone call for assistance and excellent service.

The project went very well. Everyone requested was done to specification. There was nothing missed and nothing that had to be redone. Everyone i interacted with was professional and punctual. It was a challenge getting the work completed timely as they had to schedule later than originally intended and it ran over the holidays. But that is secondary to having the work done well and not missing anything. I would recommend and reuse.

We liked them. We have used them several times. We like their work.We are happy with their price.

They were fine. They were quick, they were professional, they didn't leave a mess, and they explained to me what they were doing each step of the way. The interaction with them was good, they took care of everything that I needed to worry about and asked me the right questions at the right time. The service went well, and I have no problems two years down the way. They were a little more expensive.

It was fine. They did a nice, good job. They were very professional and they came on time. They worked in a reasonable amount of time. They are relatively expensive. I would recommend using them.

I am a Commercial Construction Manager. I deal with commercial contractor all the time. We have drawings and specifications and complicated contracts to make sure the work conforms to the design intent. I cringed, originally, at the thought of having to deal with residential contractors. There, it?s a lot of talking and smiling and pointing and asking and deciding and trusting. What gets written down is usually somewhat illegible, general, and ultimately in the best interest of the contractor, not the owner. I am so glad that I decided on Ivy Lea Construction. The guy who first came to my house seemed genuinely jovial and friendly. Their pricing, although not the lowest, was in line with the prices I got from other contractors. Brad and the crew replaced a rotting 120 year old single glazed picture window with a new tight Anderson insulated unit in one day. They back-primed all the wood and even replaced the dentils above the window to match the adjacent windows. They also replaced over 300 square feet of rotted wood clapboard siding and trim. There was never a mention of extra costs, even though the damage was worse than could have been anticipated at first sight. I highly recommend Ivy Lea Construction. They were prompt and professional. Their finished work exceeded my expectations.

We didn't go with Ivy Lea due to the project not moving forward period. However, they were courteous, punctual, and provided good insight to our proposed project. Their price was on the higher end, but I would entertain offers from them for future projects.

Everyone arrived on time and was very professional. The quality was A-1 all the way.

They were very professional and did very good work. Very pricy.

I love Ivy Lea Construction. They were prompt and on time. As a matter of fact I have to call them to come back again.

The man I spoke to on the phone explained the process to me and gave me a rough estimate of the cost . I was unable to use the service at that time because my tub was not connected to plumbing at that time. I may use this company in the future.

Excellent! The job started on time and completed in three days early. Very professional "at every level."

The company came out to remove and replace driveway from control joint before side entry door to rear garage. They were also going to put in a stockade fence around my property for 1,000 dollars more than any fencing company. When I asked them why was it so much they said they outsource the fence but they would not outsource the driveway. So I decided to let them do the driveway. A crew showed up in front of my house. They must have tracking devices because it is timed when they come to your property. It does not mean they start the work. They sat out front, I was home and saw the crew drinking coffee and smoking cigarettes. They finally started an hour later and it was not a professional crew. It was a bunch of kids in their 20's laughing and horsing around until a foreman showed up. I called the president of the company and he stated that this was not his best crew he had on staff, but he would fix the situation. I let them continue. The same crew came out again, late horsing around and throwing coffee cups and cigarettes all over my property. I have pictures. When they were taking out the driveway they cracked a piece of my garage floor and tried to deny it. When the President of the company came out to look at the damage he tried to blame my old garage floor. I told him I saw it happen out my back window and then he changed his story and said he would fix the problem. When they finally completed the job and took all my money, the driveway was not level and concrete was splashed all over my garage door and house. Then once they had my money the arguments started. They denied making a mess, they denied splashing concrete. They finally said I will pressure wash your driveway and that is the best they could do. I asked them why the driveway was uneven, they said it was because of the way my backyard was. I did not believe them so I called another contractor on Angie's list and he agreed with me, that even if your property is uneven they should of built the area to make it all even. He then stated that if the job is not 10,000 or more that they in fact out source the work to another company. That is why I did not see Ivy Lea trucks, just regular no name trucks. I called Ivy Lea to come out again in June 2013 and the request went to the president but he deferred the request to a coworker. This coworker has only been with the company 9 months but his specialty is concrete. When he saw my driveway he stated it was done incorrectly, the black base around the house was done incorrectly and it was a messy job. He then stated he would have a meeting with Ivy Lea and fix the issues. We never heard from him again. They sent out the original person who gives estimates and said it would cost additional money to fix. Then he said he could finish my driveway for 8900 dollars, which is a smaller area than the one they tried to fix. When I called the other concrete company from Angie's list (A+ rating) they said that is double of what it should be and they would do for 4100 dollars. This company is only in this business for the money and they don't care that people work hard and do not have a lot of money, so they fool you with there financing options. I would stay away from doing any business with this company. Once last comment, I decided not to Seal the driveway with their company because they wanted to charge another 300 dollars to do the work. When the original estimator came out and I said if I seal the driveway this year he stated it would be 750 dollars. I have all the paperwork, estimates and pictures to back up all my claims.

It went very well, they arrived on time and worked hard and paid attention to all the details. When unexpected issues poped up, they explained what had to be done. They did all the work, nothing was subcontracted out. If the need arises, I will use them again. They came in at the lowest cost as well.

Overall the things went well. Ivy Lea Construction team was professional and on time. They cleaned everything up when they were finished - very important!

Everything went according to plan. They showed up when they said they would, which is rare. They kept to their timeline, and started and finished all work on time. They did an excellent job.

I thought they quoted a high price for simple repair on 2 windows.

Everything was handled in a very professional manner with excellent craftsmanship. The only difficulty we had was the weather. The overall process took a little longer than I would have liked. Painting had to be done at a later date due to the cold. Overall we were vary happy with the work.

The representative was very professional and prompt. Unfortunately that is where it ended. He never went into the basement to check the piping and subfloor (for the bathroom) to see if there were any possible problems. He never really inspected the bedroom structure to verify that there was no problems (we told him it was demo'd because of water damage). Then we got the estimate; either he completely messed up everything told to him or he told the estimator wrong information. We told him that we had our own sinks, faucets, and floor tiling, but that was not taken into account. The bathroom quote was a clear 40% more than any other contractor (I received 5 quotes from other top rated Angie list contractor all within a couple $1000 of each other). For the bedroom, he quoted a complete demo of the bedroom(already demoed). The quote here was nearly three to four times of any other quote. It seemed to clear to me that the contractor just did not want to do the job and the overprice everything. Of course, I was happy to oblige removing them from the considered quotes.

Why I didn’t choose them to be quite frankly it’s just a personal choice. I think they're absolutely professional. They were in the same ballpark. There were a couple of differences between the two companies on how they wanted to do things which didn’t play out in our decision making at all. It was a preference – one wanted to do this way and one wanted to do it the other way. It didn’t affect my decision at all. They actually were tidy.

Everything went very smoothly, from start to finish. Brad, the primary builder on the job, was polite, professional, confident, and knowledgeable. He kept me apprised of the progress and of any changes made throughout the project. The only minor snag was that the locks to the deadbolt and door knob were not keyed the same, but Ivy Lea contacted the manufacturer and they came out within a few days to switch out one of the locks. The end result of this project left me surprised and impressed. Not only is the new side doorway attractive, it also makes my home more airtight and secure. The money spent on this project was well worth it. I give Ivy Lea Construction straight A's on all aspects of the project and I would not hesitate to work with them again.