Approved ProAbout us
Palmer Electric, Inc. 24/7 Electric Service/Contractor. Master Licensed and Insured. 30 years in business. Courteous and Professional. A+ BBB rating. Serving all Residential/Commercial/Retail/Restaurant clients. Call 315-699-1039...
Business highlights
Services we offer
ELECTRIC CONTRACT/SERVICE/REPAIR - RESIDENTIAL-COMMERCIAL/RETAIL/RESTAURANT
Services we don't offer
Ask for details.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 3% | ||
| 1% | ||
| 5% | ||
| 6% |
Filter reviews by service
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
Palme Electric did a very good job and was very professional and helpful,,, They went the extra mile and explained step by step exactly what they were doing to my wife (who is very picky) and she came to me to tell me how impressed she was with the work which compelled me to write a review.
I would strongly recommend Palmer Electric!!!
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. After researching this job, the following was noted on the account. The call came in as an emergency call as the customer only had 1/2 power and lost their water as they were on a well. Our tech on call responded immediately and was on site within 1 hour. After diagnosing the issue, it was determined that the main electric service was severely antiquated and in need of replacing. Our tech informed the customer that a complete new service could cost a couple thousand dollars and offered to "temp" the service just to get the water going and since was on emergency rates in order to save her money. He indicated even what was required to temp in would be roughly $500. She was all for the temp as she indicated did not have the money and desperately needed her water. Incidentally, all of our jobs require signed work orders PRIOR to any work being started. It shows the rates and COD payment terms. The customer approved and signed our work order. The work was temped in and water was working. The customer paid by check which was less than the $500 stated. After our office deposited, it was returned for "closed account". Our office learned that the account had been closed for some time. So the customer intentionally provided a check from a known closed account. Our office left several messages to no prevail of response. Finally when our office left a more serious message on her answering machine, that the authorities would be contacted for intentionally writing a bad check, she responded and paid by credit card. Never mentioned anything about any issue or having us back out to permanently fix. It is no surprise to learn the temp fix didn't hold up as it was temp fix as she was told and approved and noted on the work order. If there is anything we can do, please do not hesitate to reach out. For other members reading through the reviews. Please take a minute to read our outstanding reviews, for a full representation of our company. Thank You!"
"Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. After reviewing this job request, we determined that the call was returned the same day it came in as all our calls are and many attempts were made to send a service tech. We offer a same day service or standard service. The customer decided to not pay for same day service and was put on a first available standard service call schedule. In the meantime, as the customer was notified, our scheduler made several attempts to contact the customer as appointments became available. The customer was either not available or did not answer phone where messages were left. If there is anything we can do, please do not hesitate to reach out. For other members reading through the reviews. Please take a minute to read our outstanding reviews, for a full representation of our company. Thank You!"
"Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. We looked into the matter and am confused with your review. The call came in, quote "wants to schedule a service call to have power checked in garage" on 10/09/15. Our service dept RESPONDED to the call on 10/09/15. The power was out to the detached garage and was underground fed. We did our job as requested to VERIFY that the underground feed to the garage was bad. Our installation dept would not have been able to provide an accurate quote if this wasn't verified. The customer signed our electrician in BEFORE any work was performed so certainly knew what was happening and what the charges would be. Our electricians are not estimators. Once this was verified, our estimator in the installation dept would have provided a lump sum quote. Also, this was an insurance job. The customer claims the house was struck by lightning. We also had to verify that as well. Our office spent all kinds of time on the phone with the insurance adjuster in which we did NOT charge their time in the customers behalf and in which will be reimbursed by the insurance company because of us. Lastly, the customer was actually provided a $79.20 credit AS A COURTESY. This is why we are puzzled by this customer's review. We did everything we could have for this customer and still wasn't enough. If there is anything we can do further, please do not hesitate to reach out. For other members reading through the reviews. Please take a minute to read our outstanding reviews, for a full representation of our company. Thank You!"
"Thank you for the business of your quoted project and your A rankings. Note this was only one man work due to the close proximity of the work in nature. Two men would have been bumping into each other. Also note this was a quoted lump sum job. There were issues with the job that took longer than expected and estimated where we actually went over in hours than quoted and because it was quoted customer was not charged for the additional hours required. Not sure about scratches as this is the first we have heard this. We do know however the ceiling in mention is a very old partially covered ceiling section in an unfinished basement area that customer stated he was removing and wasn't worried about it as discussed with estimator. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for the business of your quoted project and your A rankings. We enjoyed working with you and look forward to working with you in the future.."
We had a dimmer switch in our dining room that was not working properly. Steve replaced the switch with a regular switch and installed a lighting fixture in the ceiling. He was very friendly and completed the work in a timely manner. We will most likely be using this company again.
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. As you, our staff works hard all day and our estimators last appointment for the day is 5:00 pm via our Install Dept. The estimator is scheduled on the hour every hour all day long. It is our goal to be sure that our estimates are provided to our customer within a timely manner. Simply put, we could not handle the additional load placed on our estimators in order to provide our customers with a professional experience with our company. We do offer though, a 24 hour service via our Service Dept that could accommodate your needs without estimate billed on a T&M basis. If there is anything we can do, please do not hesitate to reach out. For other members reading through the reviews. Please take a minute to read our outstanding reviews, for a full representation of our company. Thank You!"
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
1. Two electricians arrive on time without booties, and in my opinion, were reluctant to remove their boots before walking on our newly refinished hardwood floors. They did comply with my request.
2. The electrician that worked in the basement stood on one of my dining room chairs rather than bringing in his own ladder.
3. Dimmer control and speed control for living room ceiling fan were installed correctly without issue.
4. Problem with ceiling fan wiring was also corrected. The ceiling fan controls worked properly, no complaints.
5. Problem #1- Shortly after the new electrical outlet was put in the foyer it was discovered our doorbell no longer worked. The new outlet was wired into the nearest available power source in our basement, which also happened to be the the electrical box that mounted the doorbell transformer. Our Eldan built home is only 7 years old; is it just a coincidence that it failed right around the same time the electrical work was done?
6. Two 3-way switches were installed in our garage to operate the garage light with conduit covering the new surface wiring. Our Craftsman garage door opener panel on the garage wall was in the path of the new conduit.
Problem #2- The electrician removed the garage door opener panel and reinstalled it on TOP of and over the new conduit. Due to the fact that opener panel was no longer properly mounted flush against the wall, the plastic housing was flexing every time you pressed the button. This resulted in the opener light switch no longer turning on the light, but operating the door.
I placed a call to the Palmer Electric answering service to express my concerns within a month of the initial work being done. My call was promptly returned by Claudia Palmer. Claudia scheduled the same to electricians to return to my house the following day to problem solve the matter. There was no courtesy call to say what time we might expect them. Upon arrival only one electrician spoke to my husband and I, the other electrician stayed in the company van. The electrician looked at the doorbell transformer and determined that it was indeed the source of the doorbell problem. The electrician said he could install a new transformer box for $30 plus the price of an hour labor. We declined, as it was our opinion they caused the problem in the first place.
I called Claudia Palmer while the electricians were still here to express my frustration. She took my information and had the owner (Rick Palmer) call me back. It was around this time Rick called his electricians and told them to cease work on my property, as he accepted no responsibility for the two problems. Rick immediately told me that "they did me a favor" by moving my garage door opener panel to make room for the conduit they installed. He also stated that it was my responsibility to move the panel myself! This was never discussed at the time of the initial estimate, nor was it a stated condition in the signed contract that it was the homeowner's responsibility to relocate the garage door opener panel. I would never have agreed to move any electrical components on my own, as I'm not an electrician! Rick was extremely angry and defensive and unwilling to even try to make amends. It was at this time the owner threatened to have his lawyer sue me for "slander" against his company if I left a negative review online. Fortunately, the truth is protected from defamation lawsuits. See another Angie's List review on 10/9/14 where Rick Palmer accuses the homeowner of "falsely slandering" his company.
This weekend I purchased a new doorbell transformer at a local hardware store for $10, and a new trusted electrician installed it in about 5 minutes flat! Problem #3- The new electrician discovered that ground wire in the newly installed foyer electrical outlet box was not properly connected to a ground source! While Palmer's electrician had properly connected the ground wire in the box they opened up, they clearly failed to fully check the circuit to see if it was, in fact, a good ground . It was found by the new electrician that the ground wire had not been connected in the box before the box was opened up. A basic check of all three wires would have revealed the open ground circuit.
Clearly, the new fan switches and the 3-way switches / wiring installed in the garage was done correctly, neatly, and in good workman like way. Further, I might concede that the failure of the doorbell transformer failure was just a coincidence. However, their failure to fully check the new outlet circuit, and the improper relocation of the overhead door switch is not acceptable.
"Thank you for your feedback regarding your experience with our company. We greatly appreciate the opportunity to serve you. We apologize we could not meet your expectations, however; we take each experience seriously. If there is anything we can do, please do not hesitate to reach out. For other members reading through the reviews. Please take a minute to read our outstanding reviews, for a full representation of our company. Thank You!"
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
"Thank you for your business and your A rankings. We enjoyed working with you and look forward to working with you in the future..."
Licensing
Trade License Number
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FAQ
Contact Information
PO Box 243, North Syracuse, NY 13212
Service Hours
| Sunday: | Open All Day |
| Monday: | Open All Day |
| Tuesday: | Open All Day |
| Wednesday: | Open All Day |
| Thursday: | Open All Day |
| Friday: | Open All Day |
| Saturday: | Open All Day |
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