WHITE GLOVE ELITE, INC

"The timeliness your "B" rating on price is uncanny. Just this past Saturday, we began our 2017 market survey to make sure that our cost remains below the market average. To be honest, I began this survey because I've been thinking of raising our cleaner's recommended rates from $20 per hour to $22 in 2018. WGE would not raise our agency fee so there's nothing to be gained by me for an increase except to continue to corral the best cleaners in the city for our clients. This "B" rating on price really comes at a perfect time and, as I strive to be the single best in every area, I will certainly take this grade into serious consideration in the year that lies ahead. Our initial findings are that our competitors cost considerably more than us, but we have only a few results returned thus far, so it's really not fair for me to offer anything conclusive. We'll keep you posted. Thank you so much for taking the time to post a review. I'm really thrilled that everything is going as well as I had hoped with Tracy and your weekly cleanings. I look forward to continuing to earn your trust and recommendation. Jimmy"

"I'm so glad that we were able to help with your transition out of your old home last year. I hope your happy in your new home. Maybe we'll soon expand service out to the Hamptons and join you! ;)"

"I'm thrilled that you were so happy and took the time to share your opinions. It's so funny that you mentioned our fees because, in a meeting with my director of marketing and development just last week, I revealed a plan to lower our fees. The truth is that our fees are already lower than any cleaning service to my knowledge. Our 2016 market survey showed the average cost of a NY cleaning service was $31.05 per hour and the average pay given to their cleaners was $11.33 which means the companies are taking almost $20 per hour for themselves. So in your case, the company's "take" would have been about $160 while ours was below $100. The difference is that we separate our charges so that you can see exactly what your cleaner gets and exactly what we get. To a consumer who is unaware of the appalling dichotomy of distribution that most cleaning services apply to your payments, our fees seem high. This is the aspect of my business of which I am most proud. I cleaned apartments myself for 15 years and built this company on my reputation as a cleaner, not a businessman, and I am in dogged pursuit of providing a the best deal for our cleaners so that we can continue to attract the best cleaners in the city. All that said, as I mentioned earlier, I want to make our fees even lower and am on the precipice of doing so. I'd like to take $10 off our one-time cleaning fees, which would be a reduction of over 20% of our current rate. In order to do that, I need for our business volume to increase by 10%. So thank you again for sharing the good word about our service. Please continue to do so across the Internet and I hope that the next time you call on us, our agency fees will be even lower than they are today.!"

"So glad you were happy with Gisele! I thought she'd be a good match. She's so strong and not afraid to work-up a good sweat. I hope Susan did a great job too, in September. Jimmy"

"This review reminds me why we do what we do. Thank you so much for these words. You have more than paid forward any good we did by sharing your experience. My own wedding of 21 years ago was and is the happiest day of my life. To know that we had a hand in helping your son and daughter-in-law experience a glimpse of the same is an honor I will not soon forget. Best, Jimmy"