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WHITE GLOVE ELITE, INC
Founded 1992 • With Angi since January 2006
Business Details
Phone Number
Address
850 7th Ave Ste 1100
New York, NY 10019
Description
WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "resets" and office cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, deep cleanings, organizing, party serving, bartending etc.) Actor Jim Ireland started this business in 1992 as an adjunct to his stage career. They are a licensed agency which provides most domestic services and specialize in trained cleaners for apartments in all five boroughs. All cleaners are bonded
Verified Reviews
A few reviews for this pro...
Janice V.
11/22/2020
Judy W.
06/14/2019
Jonanthan S.
01/09/2019
Frank W.
06/27/2018
Uzma S.
04/25/2018
WGE was awesome to work with. From the moment I contacted them and all the way until our cleaner, Anna, finished up, it was a five-star experience. I contacted them on a Thursday afternoon for an urgent cleaning request for Friday afternoon in order to have guests over for dinner on Friday evening. White Glove Elite was able to accommodate my scheduling request right away and paired me up with Anna, who is incredibly friendly, courteous, polite, and hard-working! She did a great job and got the place spic and span even with our three cats! Thank you, Anna & WGE!
Description of Work
I needed a thorough cleaning of my one-bedroom apartment in order to have guests over for dinner that evening.
Category
house cleaning
SRIBALA S.
04/02/2018
Dolly H.
04/02/2018
Allyson T.
03/27/2018
I have been using White Glove Elite for over three years on a regular basis. I have always had great service. I have never had a problem with anyone who has worked with me. Everyone is prompt, friendly, professional, and kind. I have given cleanings as gifts and everyone who has received them has told me how happy they are with the service White Glove supplies.
Description of Work
Regular Cleaning
Category
house cleaning
LOIS V.
03/20/2018
I have been using the company for almost a year. I was a little disappointed with my first cleaner who was immediately replaced with no fee charged. The second person was very good but began to come late, and then came very late. White Glove replaced her immediately as soon as I finally documented my concerns. The third person cleans exceptionally well, is very professional and a lovely individual. The white glove management staff are very responsive to any question and concern. They also appear to be as responsive to the staff they vet and employ. I have already recommended the company to several of my friends and neighbors.
Description of Work
I have a two bedroom apartment with wood floors throughout. My entire apartment is thoroughly cleaned, except for the master bedroom, my choice. I ask for a special project each week, wash blinds, extra work removing built up wax on floors and it is always done perfectly.
Category
house cleaning
Kristin G.
03/19/2018
I have used White Glove Elite for years and found them to be highly reliable, responsive and fair to their workers, who get a far bigger cut of the cleaning payment than most agencies dole out. The cleaners show up on time and do a fine job, and the pro-active communication from the White Glove office is excellent. Highly recommend!
Description of Work
Apartment cleaning
Category
house cleaning
Dona L.
03/19/2018
Dona L.
01/23/2018
Vinny E.
08/23/2017
Erica S.
02/28/2017
Very well. The cleaners were agreeable and cooperative. They did very good work, including the tough jobs of cleaning windows and old bathrooms. I rated the price B because the fee to the company seemed high, because it was doubled for two people (as opposed to the fee paid directly to each cleaner, which was reasonable.)
Description of Work
Cleaning of apartment to be sold.
Category
house cleaning, window cleaning
Service Provider Response
I'm thrilled that you were so happy and took the time to share your opinions. It's so funny that you mentioned our fees because, in a meeting with my director of marketing and development just last week, I revealed a plan to lower our fees. The truth is that our fees are already lower than any cleaning service to my knowledge. Our 2016 market survey showed the average cost of a NY cleaning service was $31.05 per hour and the average pay given to their cleaners was $11.33 which means the companies are taking almost $20 per hour for themselves. So in your case, the company's "take" would have been about $160 while ours was below $100. The difference is that we separate our charges so that you can see exactly what your cleaner gets and exactly what we get. To a consumer who is unaware of the appalling dichotomy of distribution that most cleaning services apply to your payments, our fees seem high. This is the aspect of my business of which I am most proud. I cleaned apartments myself for 15 years and built this company on my reputation as a cleaner, not a businessman, and I am in dogged pursuit of providing a the best deal for our cleaners so that we can continue to attract the best cleaners in the city. All that said, as I mentioned earlier, I want to make our fees even lower and am on the precipice of doing so. I'd like to take $10 off our one-time cleaning fees, which would be a reduction of over 20% of our current rate. In order to do that, I need for our business volume to increase by 10%. So thank you again for sharing the good word about our service. Please continue to do so across the Internet and I hope that the next time you call on us, our agency fees will be even lower than they are today.!Mary M.
12/21/2016
Emily C.
01/30/2015
My housekeeper, Keither, is terrific. She is a self starter, goes beyond what is expected and leaves my apartment in great shape for another week! I am very picky and she never gives me anything to nit-pick about which is highly unusual. And she is very pleasant always.
Description of Work
Cleaned my apartment
Category
house cleaning
wendy N.
12/17/2014
WGE cleans my loft & is dependable ,sends great people for party service as well as cleaning, their office is a pleasure to work with
Description of Work
I've had the pleasure to use the services of White Glove Elite for about 10 years - nothing but very good things to say about their people or management.
Category
house cleaning
REBECCA L.
12/17/2014
I've been using White Glove for years - Katrina, my current cleaner, is the best of a long line of cleaners I've been very happy with. Her attitude can be summed up in her favorite query: "what else can I do for you?" I couldn't have been more pleased (or surprised) when, after accidentally breaking something in my kitchen, she showed up on her day off with a replacement.
Description of Work
White Glove Elite's cleaners have been cleaning my apartment for years. They are prompt, reliable, communicative and professional. And my place gets clean!
Category
house cleaning
Erica F.
09/29/2014
They've been great. We have actually been customers of theirs for a number of years. I believe it is a minimum of 4 hours for $20 per hour per visit. They are professional and trustworthy. I haven't had any problem with any of their employees coming in my home when I am not there. Their employees have been fantastic. They also have been long term so I've worked with the same individual employees for at least 7 years. The employee retention is positive. The organization from the corporate level and the individual employees are professional. I have recommend them to at least 4 other people. I am probably paying a little bit more but I am getting better quality service. I will absolutely continue to use them.
Description of Work
They do top to bottom cleaning and organization if I need it. It is general household cleaning.
Category
house cleaning
Service Provider Response
We sent Sylvia to this member in October of 2005 and the appointments have stood for every two weeks ever since. The duration of this relationship is as much a testament to the member as it is to the cleaner. We are so very grateful to have both this member and her cleaner as such long-time members of the WGE family. JimmyMaggie B.
09/29/2014
I think it is going to be okay. Everything has been okay but there are a lot of places in my one bedroom apartment that are not being done so I mentioned it to the woman today and it worked out well. The woman is coming tomorrow. The price is a little bit much for what is being done. Last week she was only there for 4 hours and I paid her $70. At the beginning the agency charged extra on my credit card. She was on time and considerate. She was usually on time. If they keep charging an extra $49, I cannot afford that and I thought it was a little too much. The price is a little steep and a little pricey. I am not satisfied with the quality was a woman is coming tomorrow. She is pretty much on time.
Description of Work
They did housecleaning.
Category
house cleaning
Service Provider Response
I really enjoyed reading this review. It is very reflective of our conversations with this member. The reader should not presume that there are any typo's in this review. We are trying to ascertain this member's needs and preferences. It is a challenge that we welcome but have not yet mastered. This member is a fairly new client and has already endeared herself to us. I do hope that we are able to find the right match for her. JimmySam L.
04/05/2014
Amanda was my point of contact in the office; she is responsive, cheerful, and organized. Aldona was our cleaner - she did an amazing job in four hours in a dirty, dusty kitchen and bathroom, easily moving around boxes that had just been dropped off by movers. She was great to have around on a day filled with stress - and we will be having her (and anyone else White Glove provides) again in the future. Couldn't have asked for more.
Description of Work
Cleaned a bathroom and a kitchen after a move.
Category
house cleaning
Service Provider Response
So glad to hear it. Best of luck in your new home! JimmyStacey G.
12/03/2013
my last housekeeper quit on me on sunday night at 9:30 pm and since she had cancelled on me the week before my apt hadn't been cleaned in 2 weeks (not good with a dog and a toddler). i called WGE and they found me someone to come in that Tuesday. she was great and we will continue to work with her going forward. they are very professional at WGE, and very pleasant.
Description of Work
cleaned my apt for 4 hours
Category
house cleaning
Service Provider Response
Yay! Thanks for taking the time to share. It really means the world to me. Thanks for giving me another day of being proud of my staff and our pool of cleaners. We will do everything, in turn, to KEEP you happy. Jim IrelandNancy K.
08/26/2013
Everything went pretty well. The cleaning person was a bit late but I didn't care. She did a nice job. My only problem with it was that the way it is structured it is rather expensive. I have never had to pay a cleaning person $200.00 to clean my apartment. For this reason I would not use this service again
Description of Work
cleaned my apartment
Category
house cleaning
Service Provider Response
Thank you for this valuable feedback. I will continue to work tirelessly toward providing an excellent service at the most reasonable price. Our last survey of more than 20 of our competitors showed their average charge to be $31.05 per hour. The total cost of hiring a cleaner through our service is as follows: 4 hrs. - $119 ($99 for weekly/bi-weekly appointments) 5 hrs. - $139 ($119 for weekly/bi-weekly appointments) 6 hrs. - $159 ($139 for weekly/bi-weekly appointments) 7 hrs. - $179 ($159 for weekly/bi-weekly appointments) 8 hrs. - $199 ($179 for weekly/bi-weekly appointments) We often offer an additional $10 off for Angie's List Members. Members may also find it useful our survey of cleaners working with our competitors earn an average of only $10.33 (of the average $31.05 paid by the customer). I am proud to report that our business structure has the cleaners being paid $17.50 - $20.00 per hour of the rates posted above. If we quote an amount different than the amounts I've posted above (without report of extreme job conditions), please call our office, ask for me, and I will pay for your cleaning. Jim IrelandLinda S.
05/19/2013
excellent job; complete, careful cleaning of all parts of apartment; the service was prompt, reliable and pleasant;
Description of Work
clean apartment; dust, vacuum, wash floors; clean kitchen, bathroom, bedroom; living room;
Category
house cleaning
Service Provider Response
I'm so glad that you've been happy with the handful of cleaners you've had from us. Because you've used the service more than a dozen times, it's worth reminding you that if you schedule a standing bi-weekly appointment, your total cost would go down from $119 to $99 per appointment. I really value your time and am humbled that you've given some of it to share such a positive experience. Thank you for providing a positive working environment for our cleaners. They have all had nice things to say about working in your home. JimmyGabriel S.
05/06/2013
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Angi Certified
We are a cleaning company that puts our clients first. Everyone of our team members care about your home or your work space and will treat it as if it were our own. Our cleaners are background checked and professionally trained. Leave the cleaning to us so you can relax.
Angi Certified
2022 Super Service Award
Business Highlights
Emergency Services OfferedLicensing
Licensed
- Trade License Number
- 1407882
- Trade License Authority
- Department of Consumer Affairs
- Trade License Expiration
- 05/01/2018
Bonded
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
General Information
Free Estimates
Yes
Eco-Friendly Accreditations
Yes
Payment Options
Visa, MasterCard, American Express, Discover, Check, PayPal
Emergency Service
Yes
Warranties
Yes
Services Offered
WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)
Services Not Offered
We do not offer carpet steaming or upholstery services.
Frequently Asked Questions & Answers about WHITE GLOVE ELITE, INC
How is WHITE GLOVE ELITE, INC overall rated?
WHITE GLOVE ELITE, INC is currently rated 4.8 overall out of 5.
What days are WHITE GLOVE ELITE, INC open?
WHITE GLOVE ELITE, INC is open:
Monday: 8:30 AM - 6:00 PM
Tuesday: 8:30 AM - 6:00 PM
Wednesday: 8:30 AM - 6:00 PM
Thursday: 8:30 AM - 6:00 PM
Friday: 8:30 AM - 6:00 PM
Saturday: 9:00 AM - 3:00 PM
What payment options does WHITE GLOVE ELITE, INC provide
WHITE GLOVE ELITE, INC accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check, PayPal
Does WHITE GLOVE ELITE, INC offer free estimates?
Yes, WHITE GLOVE ELITE, INC offers free project estimates.
Does WHITE GLOVE ELITE, INC offer eco-friendly accreditations?
Yes, WHITE GLOVE ELITE, INC offers eco-friendly accreditations.
Does WHITE GLOVE ELITE, INC offer emergency services?
Yes, WHITE GLOVE ELITE, INC offers emergency services.
Are warranties offered by WHITE GLOVE ELITE, INC?
Yes, WHITE GLOVE ELITE, INC offers warranties.
What services does WHITE GLOVE ELITE, INC offer?
WHITE GLOVE ELITE, INC offers the following services: WGE specializes in cleaners for regular residential housekeeping. We also offer onetime move-in, move-out, post renovation, and vacation rental/short-term stay "reset" cleanings. Many other types of domestic help may be provided upon request (ie: Windows, personal assistance, packing/unpacking, organizing, party serving, bartending etc.)
Are there any services WHITE GLOVE ELITE, INC does not offer?
We do not offer carpet steaming or upholstery services.