West Side Movers
About us
Welcome to West Side Movers! My name is Matt Fiore and I am the owner of my family’s multi-generation moving and storage company. Our mission is to be the best NYC mover – known for our top quality moving services and boutique level of attention to detail. Many of our clients are repeat customers, moved with us before, or have been referred by friends and family. We often move different generations within the same family: parents, adult children and their grandchildren. We are located on The Upper West Side yet we service all neighborhoods in NYC including long distance from NYC to anywhere within the United States. Our team consists of experienced movers who work together regularly throughout the year.
Business highlights
Services we offer
Boxes and Packing Supplies., Commercial Moving, Local Moving, Long Distance Moving, Storage Services
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 12% | ||
| 7% | ||
| 5% | ||
| 6% |
"Dear Member, We greatly appreciate your excellent rating for our service. As a family owned & operated moving company our goal is excellence. Best regards, Joanne Fiore, owner"
"Dear Member, Thank you for giving us a rating of A overall and an excellent rating for quality, punctuality and professionalism. We are a 43 year old family owned & operated moving company and we take great pride in our work. Sorry you felt that the cost for this service was too expensive. Best regards, Joanne Fiore, owner"
"Dear Member, We are so sorry for the mix-up, Michael, our senior estimator said he had called you and left a message and asked that you call him back, as he needed confirmation before traveling from New York City to Greenwich, CT. He left his cell phone # and never heard back. He has tried to reach out to you since then. Again, I apologize for the confusion and what seemed to be a 'no-show'. We highly value our Angie's List customers and would like the opportunity to provide you with an in home estimate for your upcoming pack and move to Rochester, NY. Please contact me directly to schedule an appointment. Best, Matt Fiore, President"
Unfortunately, I received a quote from the office of $700, but when it came time to settle the bill at the end of the move, another $400 was tacked onto the price that had been quoted. On top of that, the lead mover told me that a 20% gratuity was expected. I didn't have the cash and I didn't have enough in checking to cover it all, so it had to go on my credit card.
I've read about other movers doing this kind of thing, but I expected to pay the amount I was quoted since this company was highly rated on Angie's List. All-in-all, it was a very professional crew, but you should expect to see more dollars added to your total.
There was a question on Angie's List for this evaluation that said, "Would you use this provider again?" AL did not give a "maybe" response as a choice, so I said "Yes." However, my actual answer is only maybe. I will probably do my own move next time with a rental truck.
"Dear Member, Thank you for highlighting your positive experience with the performance of our moving team for your recent move from NYC to NJ. When providing estimates over the phone we state our hourly rates, prices for boxes, and fees for any additional services required (ex. disassembly and reassembly, or piano). Our estimate's over the phone are based on the accuracy of information dictated to us regarding furniture items, dimensions, number of boxes, packing (if needed) and building conditions. The actual cost may differ based on the reality of these circumstances yet our rates, box prices and fees for additional services remain unchanged on moving day. For a binding estimate with a 'max cost' we advise scheduling an appointment for an onsite quote. Thank you for using our services. Wishing you all the best in your new home. Sincerely, Matt Fiore, President"
"Dear Customer; Thank you for giving our company an overall rating of A. I would like to clarify our tipping policy. Tips are appreciated but totally voluntary. It is customary to show appreciation when a job is well done. Industry standard is usually 15% to 20% of the labor. Whatever you decide to give is given to the crew chief, who distributes the amount equally among the team. We instruct our men only to mention tips if asked. I will review that policy with my staff. We wish you the best of luck in your new home. Regards, Joanne Fiore, Owner"
"Dear Customer; Thank you for reversing your previous negative review once Mike our estimator came to your home to give you an estimate. You reported that you felt comfortable with him. We had neglected to get your contact information which caused a delay in getting the estimate. We appreciate that you understood that our error did not indicate that our actual service is lacking. Best regards, Joanne Fiore, owner"
sounds outrageous .
"Dear Member, Thank you for your interest in our services. I think you may have the wrong company as I do not see your name or address in our schedule for 10/1/13. Angie’s List will be in contact soon to assist you with leaving a review for the correct company. In the meantime, if you would like an estimate please contact us directly and I am happy to assist with providing an onsite estimate. Best, Matt Fiore, owner"
"Dear Customer; I am sorry you had that experience. I am so glad that you wrote a comment on Angie's so we could rectify the situation. I immediately spoke to the people in the office, who said that they had tried to contact you to ask further questions about your move. They were unable to contact you. This morning we were able to reach you and Michael Espinoza, our estimator and I (Joanne Fiore--owner) drove out to Jersey City to see you. Thank you for walking us through your home today. We enjoyed meeting you and your two adorable little boys. Best regards, Joanne Fiore, Owner"
Mr. Espinoza came to my house; he is a very pleasant and professional gentlemen who went through the house, asked all the relevant questions, checked every closet, checked the amount of silverware, stemware, pottery, clothing we had. Clearly not his first rodeo. The estimate was provided when promised.
I received competing bids from West Side Movers, FlatRate.com, Moving Man and Redline Movers, all based on their reviews. Redline was cheaper, Flatrate was comparable but West Side had a winning element: a guaranteed maximum cost, no questions asked. Basically, even Flatrate has some dubious language in their "flat rate" bid that, in effect, allows them to charge more if the need arises. West Side had an unconditional guarantee that the total cost would not have exceeded a predetermined amount (which was about 15% more than the estimate). That gave me peace of mind that I would not to the penny what my maximum outlay would have been.
Insurance certificates were delivered on time and the night before Mr. Fiore called me to make sure I did not have any questions or concerns. A very nice touch!
At the scheduled time, on the dot, the crew showed up. 8 men, two huge trucks. They immediately started breezing through my apartment, packing everything in site. I was asked to identify things I did not want to have put in boxes and throughout the day I marked the boxes to show where they needed to go in the new house, because different items had to go on different floors.
The crew was superb. Professional, indefatigable; they started working as soon as they got into the apartment and never stopped until the lunch brake. After the first 4 1/2 hours, already a lot of work had been done. I had a lot of stemware, wine bottles; everything was carefully packed; nothing broke.
On the morning of the second day, the whole apartment was packed. Mr. Fiore has an amazing group of people. Employees who were freed from other job came to lend a helping hand, thus increasing the number of people. I was relaxed - remember, I had a maximum guaranteed amount.
On the way out, we hit a snag with the couch. After some inventive maneuvering, which required a substantial amount of strength, skill and ingenuity, the crew was able to fit the couch into the elevator.
The apartment was left spotless, without a single mark on the wall. Off we where to the new house.
These poor men - they started carrying boxes and boxes of books, huge pieces of furniture and other items up one, two and three flights of stairs to the study or down to the basement. They looked like old-time sherpas. An incredible feat of strength and endurance. Except for a couple of stray boxes, everything ended up where it was supposed to go, in the right room on the correct floor. Beds and other immediately necessary items were put back together to make us ready to sleep that night.
At the end of the job I was presented with a bill that was $500 less than the estimate!! So cheaper than the competitors, and well within the guaranteed amount.
I gladly paid more than the 20% suggested tip. The job was done flawlessly, nothing was broken, nothing was damaged, the paint was not scuffed, the crew was incredibly professional, courteous and with a good spirit.
If I ever have to move again - and I pray I won't have to - I will definitely use this company again.
"Dear Member; Thank you for recognizing our excellent service. Best of luck in your new home. Best regards, Joanne Fiore, owner"
We scheduled an appointment for the appraiser, Michael Espinosa, to come in.
No one showed up at the time of the appointment and there was no phone call.
My wife called the company 30 minutes after the agreed appointment time and was transferred to Mr. Esponosa, who seemed to be confused about the arrangement we made with his company. He then proceeded with the appraisal over the phone.
He then said it would take him a few hours to run the details thru the computer and he would email us the estimate by the end of the day.
There was no communication from him until the evening of the next day, unfortunately by that time, we have already selected another company.
His email with the estimate had someone else's name in the greeting... which then he apparently realized and corrected 10 minutes later, resending me the same estimate email with my name in the greeting. That, to me, simply adds to the low level of professionalism.
I would not contact them again for any type of service.
"Dear Member, I would like to personally apologize for what seems to be a series of bunders on our part. I understand that it would hardly inspire confidence. The truth is we are an 43 year old family business and we do provide excellent service as evidenced by the fact that we have been awarded the Angie's List Award since 2006. I do hope that you had a positive moving experience with whoever you choose. If the need again should arise for you to require moving services we would greatly appreciate getting the opportunity to show you the quality service our company delivers. Speak to me personally. Best regards, Joanne Fiore, owner"
"Dear Member; I am not sure what happened regarding your request for a move. It is confusing to me that you state that the cost of the move would have been $50 and that you had to cancel because you got no response from us. We are a full service moving company and don't charge that price for a move. I am wondering if you are referring to our company. Please feel free to discuss with me, Best, Joanne Fiore, Owner"
"Dear Member; First of all, I would like to personally apologize for your experience with our company. I know that moving is stressful enough and that our lack of response to your request is inexcusable. That said, I thank you for your feedback as we pride ourselves in our customer service and value knowing about your experience so we can carefully evaluate what caused the glitch in our system. I hope that you had positive experience with the company who actually moved you. Should you need moving services in the future you can speak to me personally and I can guarantee that I will respond to your request. Best regards, Matt Fiore, Owner"
"Dear Member; Thank you for your kind words and recognition that we accomplished our goal of providing quality service. Moves are often complicated and require flexibility and problem solving skills which is our strength as a family owned and operated moving company with long time employees. We wish you the best of luck in your new home."
when i unpacked I then again realized how competent this team was
no complaints
"Dear Member Thank you for recognizing the quality of our work. Best regards, Joanne and Matt Fiore, Owners West Side Movers inc."
"Dear Customer; Thank you for using our service. I have looked into the details of your move to understand why there was such a disparity between what you thought you would pay and the actual cost. No one likes surprises such as this on moving day, which is already stressful. You had a phone estimate which is why we can only provide you with a probable cost. Your "Probable Cost" was $660 based on you being packed prior to move. In fact our movers had to do packing which took three hours and $214 in packing material which included crating.This brought your bill up to $1200. Whatever you gave in tips is not included. I apologize for the fact that the bill was higher than expected. I welcome you to call so we can discuss this with you. Best regards, Matt Fiore, President"
"Dear Member Thank you for using West Side Movers for moving your delicate piece of furniture.We appreciate your acknowledging that our team used complex navigation and logistics to accomplish this task. Sometimes putting together a delicate piece of furniture takes great care, which takes time. Our movers are highly skilled and I trust their judgement regarding doing what as necessary to acheive the goal of delivering delicate furniture in the same condition they found it. Best regards, Joanne and Matt Fiore, owners West Side Movers"
"Dear Customer; Sorry that you did not have the opportunity to have another 'happy experience' with our company. I am a bit perplexed as to what happened regarding failure to get back to you in a timely manner to review your previous estimate. Aparently this led you to go with another mover. I hope that you ultimately had a positive moving experience. Again, my apologies. Joanne Fiore, President"
"Dear Customer; You were lucky to get friends to move you for free. Hope all went well. Best regards, Joanne Fiore Matt Fiore Owners"
"Dear Member, Thank you for recognizing our skill and professionalism in dealing with your bulky and valuable piece of furniture. Best, Joanne Fiore, owner"
Matt Fiore, the owner (with his Mom), was very responsive and professional through the whole process of planning the move, and his people really know what they're doing. I would highly recommend them to anyone. Thanks for a great job, Matt and crew!
"Dear Member. We appreciate your glowing review. Best regards, Matt Fiore, president"
"Dear [member name removed]; Thank you for your excellent review. I will pass along your words of praise to your moving team. It feels very good to have our efforts recognized! Good luck in your new home. Best regards, Joanne Fiore Matt Fiore"
"Dear [member name removed]; We were glad to accommodate you in your need to postpone your job. We understand how complicated moving can be and that there are many factors out of your control. So glad it worked out. Best regards Joanne Fiore Matt Fiore"
"Dear (member name removed) Thank you for rating WEST SIDE MOVERS with an overall rating of A. We value you as a customer and we are glad that you had a positive moving experience with our company. Lots of Luck in your new home. Joanne Fiore & Matt Fiore"
My coop required insurance that named me as an additional insured. When I tried to make a claim on the insurance, the insurance broker listed on the insurance certificate never returned my calls. When I finally spoke to the insurance company, they were very nasty and told me that they intentionally omitted disclosures in the insurance certificate that eliminated coverage for my furniture. As an attorney, I think this is fraud. In addition, it took several attempts before West Side filled out the insurance certificate properly. West Side also waited until the last minute to provide the certificate, just adding to the stress.
"Dear [member name removed]; I understand how difficult being flooded out of your apartment must be and how hard it is to have to be relocated in order to have the damages repaired. We were called by you to relocate you to a hotel and place your items in storage while repairs were done. We have tried to work with you in the best way we know how. Although initially you wrote ‘Overall, my move went well and I particularly thought that Patrick, the older fellow, did an excellent job with all of my delicate things, you complained that some of our movers used your expensive soap to wash their hands and left a soda can with cigarette butts on the floor. Although none of our movers smoke, and there were contractors working in your apartment, I personally agreed to take $100 off of your storage bill-- which you agreed to. In an attempt to satisfy your claim that we damaged your furniture we sent a highly skilled furniture restorer to fix all the damages you stated we caused-- which cost us $500 out of pocket. In addition, you are requesting another $600, threatening that if we did not do so you would write a bad review on Angie's List. With all due respects, we feel that we have acted professionally and honorably. We respectfully wish that you can get beyond this difficult and challenging situation and are able to move on with your life. Sincerely, Joanne Fiore & Matt Fiore"
"Dear (deleted member name); It was a pleasure to help you with your move. Thank you for your excellent review of "A" in every category. It let's us know that we have succeeded in our goal of providing a quality service. I will pass along your excellent review to your moving team. Best of luck in your new home. Best regards; Joanne Fiore & Matt Fiore"
Licensing
State Contractor License Requirements
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FAQ
Contact Information
157 Columbus Ave, 4th floor, New York, NY 10023
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