RESOURCE FURNITURE

While the quality of the furniture is good -- notwithstanding the fact that one wheel on the bed was broken when it was delivered -- customer service was not up to par. The mishaps started with the salesperson, who failed to explain a few things to me when I purchased the fold-up bed, most importantly that their "Twin" is not a standard twin bed. There was no model for this particular bed in the showroom, so I was surprised when the "Twin" that was promised turned out to be a single bed - several inches narrower than a standard twin so standard twin-sized bedding is too large. I kept the bed but later suggested that they stop calling this a Twin. The response: "you did order and receive a Twin mattress." The salesperson also failed to explain that the bedcover was a separate order from the headboard cover. Later that day I figured this out and amended the order, but that change was not put through correctly so the bedcover wasn't delivered with the initial order. My other complaint is the weak follow-up and information about resolution of several problems with the order - the broken wheel on the bed, the missing bedcover, wrong sized bedcover when it finally arrived. Virtually all of the follow-up fell to me. When I'd call or email to check on next steps and status the staff was always professional and promptly got back to me with the answer. But over the course of the 3 months it took to get everything resolved, I was the one primarily initiating the calls to find out next steps and status. I'm now happy with the furniture but would not purchase from them again given the several problems, the length of time it took to resolve them all, and the amount of following up I had to do.