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NY Brite Inc.

2.5(
2
)
Carpets or Rugs - Clean at Home, Janitorial Service, Maid Service,
Reviews
2.52 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
0%
4
50%
3
0%
2
0%
1
50%
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Showing 1-2 of 2 reviews
Rema S.
Aug 2012
1.0
$120
Very poorly.  The woman, Gabriella, arrived 10 minutes late.  When I opened the door to say hello, she essentially pushed past me (didn't even apologize for being late) and said, "where can I find good phone service?  I need to call my boss".  When she could not get a good line, she asked to use my phone.  So, now we're at 9:20, running 20 minutes behind.  I showed her all the things she needed to do and by the time she got started, it was effectively 9:25.  At 11:25 she finished the first bathroom.  That actually looked quite good and she did everything I asked her to do.  The issue was that at this point she had 1.5 hours left to do 2 more bathrooms, both of which needed more work than the first.  So, by noon, she was done with the second bathroom.  Clearly inadequate.  She missed several corners and areas that I hired her specifically to do. If I wanted a surface cleaning, I would have had my weekly cleaner do it.  She spent approx 50 minutes on the third bathroom and while it was cleaner than before, it wasn't anywhere near where I wanted it. She also neglected to clean the tiles on the walls or inside the vanity closets.  She spent the last 10 minutes of her 4 hour stay (remember, she started late and had no intention to stay an extra ten minutes), running around putting things away.  She then stood there and waited to get paid.  I took her around with me to inspect the bathrooms and it was only then that she confessed that she didn't clean the vanity closets in the 3rd bathroom.  She was so clearly unapologetic and took no sense of ownership to her lack of performance.  If you think about it, I got cheated out of 30 minutes when you add up the tardiness and early clean up. Like an idiot, I gave her a small tip anyway and sent her on her way.  the thing that really upsets me is that I called NY Brite to complain and they said they would give me a $15 coupon off my next visit.  First of all, they give away $15 coupons all the time. Second, what makes them think I will use them again (they should have offered a free cleaning) and third, I still haven't gotten any coupons.  DO NOT USE THESE PEOPLE.
Response from NY Brite Inc.

"Dear Angie's list Customer service, As a manager at NYBrite I am periodically checking previous jobs to make sure our customers are 100% satisfied. Checking our Angie's List's profile, I have notice this F reviewed by Member and would like to comment on it. After reading about your complaint resolution policy, I was surprised that we never heard from your company to give us an opportunity to resolve this matter. We did the job on Aug 20th, 2012 and talked to Member right after. She expressed her dissatisfaction from the work done and we immediately apologized and offered to send a supervisor to fix it to her satisfaction, which is according to our policy. She refused saying that she already fixed it herself. We then offered her $15 discount which she excepted (we do not send a coupon, but mark a credit on her file, as she used us a few times before with no other issues). We considered this issue resolved and was surprised to receive a letter from her the next day. We immediately replied, apologizing again for her dissatisfaction and asked her to contact our office to resolve this matter to her satisfaction. We never heard back from her and now I see this review on your site. I've enclosed a copy of our response for your review. As a company who provides high quality cleaning service in Manhattan for the past 23 years, we value our customers and would like to resolve each and every incident. We would be happy if you will help us with this issue. please contact me at 212-763-0042 or at [email protected] to resolve this issue. Yours, Marcin Troyan, NY Brite, Inc. Copy of email sent on Aug 21st, 2012: Dear Member, With great concern and regret I received your e-mail outlining the problem you had with our service. First and foremost, on behalf of NY Brite I would like to personally apologize for your inconvenience. I'm sorry that you received service that first of all prompted you to contact us with a complaint and second to give us a bad rating on Angie's list. I spoke to Gabriella and she admitted that she didn't properly estimate time needed to clean every bathroom, that she was in a rush to finish the job which in effect caused her to not being very thorough. I agree that on this occasion our service has not been to the high standards we aim to achieve. During our conversation over the phone I offered you free of charge appointment with one of our supervisors to fix whatever wasn't done properly and my apology for Gabriella's behavior. I regret any inconvenience and frustration that this experience has caused you. I know that now it will be very difficult if not impossible to change your perception about our services - but if you would consider changing your mind please contact us anytime. best regards, Marcin Troyan"

Lora K.
Nov 2009
1.0
$350
Very poorly. Hired this service several times at $25.00 hour, not including changing time, calling into office, etc plus tips. In four hours cleaners barely got bathroom and kitchen done, had to redo their work up to 2.5 hours myself. Didn't even get to places like top of fridge, or inside. Never was sure what they really did all that time. When contacted service to register dissatisfaction, rep/owner nasty and hostile, refused to make good. DEFINITELY STEER CLEAR OF THIS OUTFIT.
Jay C.
Oct 2009
5.0
Yes, I recommend this pro
$140
The overall cleaning took about five hours. They were prompt about making the appointment. They were thorough and they spent the full five hours doing the work. I would consider using them again in the future.
William A.
Sep 2008
1.0
$3,000
Because our new puppy had been soiling a stairway runner and some throw rugs, we called Brite for help after seeing their ad in the VIllage newspaper. They did a very good job on the stairway and successfully upsold us for additional upholstery cleaning. Again, they did a good job. But the four rugs they took back to their factory for cleaning were a different story. They had promised to return them within 4-6 weeks but that turned into 4 months! And they lost one of our rugs, an antique Moroccan rug worth about $1,000. After not showing up for several delivery dates, causing us great inconvenience, they finally returned our rugs. But they tried to fool us by sending back another rug that obviously wasn't ours and of much less quality and value. When confronted, they admitted that our rug was lost and suggested that we accept their junky rug as compensation. We refused and asked for $1,250 -- $1,000 for our lost rug and the $250 cost of cleaning a rug that we never got back. They offered $500 and, after weeks of wrangling and runaround, they begrudgingly came up to $700. Exhausted by all of their shenanigans, I accepted. I just purchased a replacement rug so I am out-of-pocket $500 because of Brite. I will never use them again. Aside from their deceptiveness throughout this episode, I think they are very overpriced (I got another puppy-stained rug, similar to the one they lost, cleaned recently for $100). Good workmanship is not enough. Honesty, timeliness and honorableness (you'd think that, on a $3,000 total order, they could have give me the $1250 we were entitled to and still made a profit on us!) also matter. In sum: When it comes to Brite, buyer beware!
PATRICIA C.
Aug 2007
4.0
Yes, I recommend this pro
$180
They have my keys and are handy.
Anonymous
Mar 2006
5.0
Yes, I recommend this pro
$80
THE SERVICE WAS NOT BAD. THEY COULD HAVE CLEANED MY BATHTUB BETTER, THOUGH. THEY ALWAYS SEND DIFFERENT PEOPLE. THEY COME ON TIME, AND THEY ALWAYS DO WHAT I TELL THEM TO DO. I THINK THE PRICE IS REASONABLE.
Anonymous
Mar 2006
4.0
Yes, I recommend this pro
$80
THEY DID A GOOD JOB EXCEPT FOR THE FACT THAT THEY FORGOT TO DO ONE THING. I THINK THE PRICE WAS HIGH, BECAUSE I AM IN A VERY SMALL APARTMENT. I REALLY DON'T KNOW IF I WOULD USE THIS COMPANY AGAIN BECAUSE OF THE PRICE.
Beth G.
Feb 2006
2.0
$800
THEY CAME OVER TO CLEAN AND THEY DID NOT CLEAN THE AREA THEY WERE HIRED TO CLEAN. THEY DID A BAD JOB ON THE AREA THEY DID CLEAN. I WOULD NOT HIRE THEM AGAIN.
ARTHUR C.
Feb 2006
4.0
Yes, I recommend this pro
$70
I PAY $70 EVERY TWO WEEKS, WHICH I THINK IS A LITTLE EXPENSIVE. THE QUALITY OF THEIR WORK IS GREAT. THEY ARE ALWAYS ON TIME. I HAVE USED THEM FOR YEARS NOW AND HAVEN'T HAD ANY PROBLEMS WITH THEM.
Anonymous
Feb 2006
5.0
Yes, I recommend this pro
$80
THE OVERALL EXPERIENCE WAS GOOD. THE COMPANY HAS A VERY GOOD REPUTATION FOR BUSINESS. THEY CLEAN HOMES AS WELL AS OFFICES. THEY DO A VERY EFFICIENT JOB OF CLEANING AND PUTTING EVERYTHING IN IT'S PLACE.

Licensing

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FAQ

NY Brite Inc. is currently rated 2.5 overall out of 5.
No, NY Brite Inc. does not offer free project estimates.
No, NY Brite Inc. does not offer eco-friendly accreditations.
No, NY Brite Inc. does not offer a senior discount.
No, NY Brite Inc. does not offer emergency services.
No, NY Brite Inc. does not offer warranties.

Contact Information

509 GRAND ST, New York, NY 10002

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