About us
MyClean is a residential and commercial cleaning service. With our easy-to-use website, MyClean customers can conveniently: get an instant price quote, schedule appointments, pay for appointments, and even provide specific notes that are delivered directly to our cleaners. Hence our motto: "You Click. We Clean." All MyClean cleaners are insured, bonded, and trained to deliver on our MyClean 50 Point Checklist. Unlike most services, we don't just commit to a strict time quote, instead we commit to providing you the level of service that you expect from a professional cleaner. 100% client satisfaction is our guarantee! If you are ever unhappy with your clean then please call us and we will send a cleaner back (free of charge) to finish anything that you are unhappy with. Our reputation for amazing customer service stems from our desire to get it right each and every time! MyClean supplies environmentally-friendly products, including state of the art microfiber mops and dusters.
Business highlights
Services we offer
Maid cleaning, house cleaning, housekeeping, office cleaning, porter & janitorial., showroom cleaning
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 58% | ||
| 19% | ||
| 12% | ||
| 5% | ||
| 5% |
"Hello [Member Name Removed], Thank you for the feedback, and I am sorry we have not met your needs consistently, though it appears you were happy with your first cleaner for nearly a year. Turnover is part of our industry and when a cleaner leaves, we make it a priority to find a great cleaner who is a good fit. To that end, we send a survey out after each clean to make sure we are meeting your needs. I understand that our COO has reached out to you by phone and email to make sure we do all we can to get back on track. Let me address each of your specific concerns in turn. 1. Our cleaners are trained to ask about areas of focus and get to work. That said, some cleaners are certainly more talkative than others, and we are happy to pair you with a cleaner who puts her head down and works. We already had a note to this effect in our system. 2. I am sorry your replacement cleaner did not work out. She had done well initially, but became disenchanted with her job, and that resulted in the poor performance you experienced. When this happens, we always guarantee satisfaction, and will be happy to send a cleaner back to address any concerns. 3. Our cleaners are provided a cleaning budget, but are not required to finish cleans under that budget. Rather, it is an estimate that allows us to set a schedule (so our cleaners will not be late to later cleans). If you found that your clean was consistently going over budget, we may wish to consider additional time to make sure there is enough time to meet your needs. 4. Further to the above, our cleaners receive schedules with estimated budgets, and gaps in their schedules that allow them to travel from clean to clean. However, if a clean takes longer than expected, or there is a transit delay (we see that you live in the Bronx), cleaners may be late from time to time. We always do our best to schedule enough travel time so we will not be late. I hope you decide to reach out to our COO and give us another shot. I am confident we can met your ongoing needs. Thank you for the consideration. Mike"
"Hello [member name removed], Thank you for the feedback. Michelle is one of our best and longest tenured cleaners. At MyClean we pride ourselves on building a staff of trustworthy, hard-working, and happy cleaners like Michelle, then sending the same cleaner to your appointments. This helps ensure a consistent, high quality experience. We are happy to serve you. Mike"
"Hello [Member name removed], Thank you for the feedback. I am sorry we have not found a cleaner who meets all your needs. It does sometimes take a couple of cleans to address all concerns (by adding some notes). As far as our hiring, we take pride in carefully screening, background checking, and training our staff. Our goal is to develop a long-tenured staff. More than 1/2 our staff has been with us for over a year. We currently employ over 250 cleaners full-time in NYC and Chicago. As far as "making money" on Groupons, I can assure you that we make no money at all on deals like Groupon. To the contrary, we use those marketing channels to bring in customers, with the goal of developing long term relationships. We have over 2,500 residential subscriptions, and this is because of our hardworking dedicated cleaners and customer service staff. I want you to be confident that MyClean can meet your needs. If you ever choose to use us again, please email me at [email protected], so we can add some notes and be sure to assign you a great cleaner. Thank You. Mike"
"[MEMBER], Thank you for the feedback. Our goal is to provide a stress-free experience, from booking to cleaning to payment. Though windows are not part of our regular service, we are happy to accommodate special requests for our clients. Our customer service staff is committed to meeting our customers' needs, and we are happy that was your experience. We look forward to serving you in the future. Mike"
"Hello [removed member name], Thank you for your feedback. We offer deals like this to prove ourselves to customers like you, in the hopes of developing a long term relationship. Please reach out to our customer service staff at [email protected] if you are interested in regular service with your previous cleaner. We look forward to serving you in the future. Mike"
"Hi [member name removed], Thank you for your feedback. Our goal is to exceed your expectations. Please let us know what we can do to do this. You can email our customer service staff at [email protected]. Rest assured that we are committed to meeting your needs. Mike"
1. I have been using the service for a number of months now yet have only seen one check list.
2. The standard for cleaning the kitchen floor seems to be to use as much cleaning product as possible and let it dry. On my marble floor, this is an awful result because as soon as you walk on the floor, you see footprints. I have had to ask each cleaner to clean the floor with clear water before leaving. This means that every time a new cleaner comes over, I have to train them to do this.
3. I prefer to use my own supplies since Mrs. Meyers' scent is too strong for me, often leaving me sneezing and with a headache. Again, this is a process I have to go through anytime a new cleaner comes over.
4. I have had cleaners that have not cleaned the counter top, that have listened to music so loudly that they were not aware that items they put in front of the door when crashing down when I returned home, etc.
I recently made arrangements for a cleaner to access my apartment while I was away. The appointment was confirmed the day before and then the day of, I got a note saying my regular cleaner was not available (supposedly, she took a day off), which meant that this new cleaner would not be able to get into my apartment.
This was so frustrating and sadly, it has happened too many times for it to be coincidence. Despite my standing appointment with the same cleaner for the reasons listed above, they changed her, yet again. To me this means they really don't value my patronage.
Sending new cleaners, who may or may not have spotty experience, means I have to supervise. This is not a good use of my time.
Had trouble with scheduling.
And when service was preformed; no one thought it had been cleaned.
It's so messy here. So much work to do.
I've bought this because i made a mess after going to several trips and my studio was a mess.
knowing that fact i've purchased a cleaning for 2 bedroom, 1 bathroom, living room, dining room, and kitchen.
for hours that would be spent to do 2 bedroom she was cleaning studio.
and i had to hear a complaining. i believe that was not professional.
it was clean and i was happy until few day later, i hear the cleaning person complained. and that how can i be so messy that even a paid cleaning person would complain.
i have not used this company after and i would not recommend them
Licensing
State Contractor License Requirements
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FAQ
Contact Information
247 W 35th St, suite #9R, New York, NY 10001
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