MANHATTAN ALIGNMENT & DIAGNOSTIC CENTER

We have a Toyota Highlander. This was the second time I had come to this place instead of the local dealer, Toyota of Manhattan. I really don't think I will ever go to the dealer again. The first time, I had taken the car into the the Toyota dealer for a tune-up. They told me about some undercarriage work that they found (in one of the "scoping for dollars" jobs that they do every time you bring the car in) needed to be done that would cost $1200. I decided to take it to Manhattan Alignment to get a second opinion. Aaron told me that the part (I forget what it was) just looked old (the car has 90k+ miles on it) but was functionally fine. Then he found that the car was under-performing because it needed new spark plugs, that the plugs were never changed. I had him do this, and the car performed with better pickup and gas mileage, and it didn't cost much. The dealer never checked the plugs over the roughly five years I had been bringing it there. This time, the left rear brake light was not working and there was a noise coming from one of the cabin vents. He fixed the brake light for $25 plus $4 for the bulb. He found debris in one of the blowers and cleaned it out. Total charge was probably about half what the dealer would have charged for this. He also let me leave the car overnight, something else the dealer would have tried to charge me for. Oh, and when I came the next morning to pick up the car, it was started and ready to go with the seat warmed up; I didn't have to wait in the lounge for them to bring it down. Aaron is a class act and I'm not going back to the dealer again. Honest service, reasonable prices, and he's near the #1 train.

My 2005 Camry had developed a bad shimmy over 60 mph that wouldn't go away...Toyota service told me "tires couldn't be balanced". Two other garages told me it was fixed...but it wasn't. I found Manhattan Alignment via a web search and boy, does it deserve the 5 star reviews! Nathan told me that I had actually managed to bend the rims, thanks to some NYC and NJ potholes. He re-balanced the tires, put the bad wheels in the back and said I should drive it and see if I could live with it this way. He also noted my brakes were close to the end of their life span but didn't need to be done just yet. As it was close to closing, I asked about payment since I wouldn't get back in time from the test drive to settle the bill. His response--"Drive it first, and if you don't want the wheels replaced you can pay me next week". After my test drive, I felt it was much better but not perfect so I decided to replace the wheels and get the brakes done. When I came to pick it up, Nathan assured me he had solved the problem. When I asked how he was so sure, he replied "Because I drove it!" Never have I had any other NYC repair shop drive my car in their attempts to fix a problem. And he was right; the car drives better than ever.! My only "complaint" is that now I find myself going 70 in a 55 zone as it drives so smoothly I don't notice how fast I'm going! And one more thing--they called today to see if I was happy with the repair. Will NEVER go anywhere else!.

Nathan @ the shop was courteous, professional and communicated really well throughout my service process. I was impressed with the service overall and the quality of work received. The car was returned to me washed, vacuumed and wiped clean. What a nice surprise!

Nothing but good things to say. The first nice surprise was that I never expected to find an affordable auto shop here in Manhattan. At other times I've lived in the city, I've always taken the car out to Brooklyn or New Jersey to a place that specialized in Toyotas (or whatever kind of car I had at the time). However, after speaking with Aaron at Manhattan Alignment I felt confident that they would take care of the car just fine, which they absolutely did--it's driving great. And how wonderful to be able to travel less than five miles from my house without the hassle of bridges and tunnels. But that's just part of the story. The other has to do with the excellent customer service, which was not just courteous and efficient but flat out friendly (not such a given in NYC). I mentioned Aaron, one of the co-owners, above. He was totally flexible about when I could bring the car in and basically said yes to everything I requested. Also, George, the manager, could not have been more helpful and accommodating. I was allowed to keep the car in the shop an extra day at no charge so I could pick it up in order to be on time to snag my usual alternate-side-of-the-street parking spot. I guess it's apparent that I was very happy and satisfied with my experience at Manhattan Alignment and I shall certainly use them in future when the occasion arises.

Will definitely be bringing my car back. Saved me tons over the dealership. Honest, fast and good communication.

This repair garage is of a kind that you didn't think existed any more -- especially not in a place like Manhattan. Nathan and Aaron Gruber run a shop that inspires complete confidence in the quality and integrity of their work. They give clear explanations of what is happening, so that you can make a sensible decision about the work to be done. We are delighted to have found them and would recommend them in the strongest terms.

When it comes to fixing issues with your car, knowing that you can trust the mechanic you select is extremely important!! After being involved in a rear end collision, I immediately went to Manhattan Alignment and Diagnostic Center to figure out what type of damage my vehicle sustained. It was quite evident i needed a new rear bumper and my muffler was not in great condition, making odd noises and it was bent. I arrived on a rainy Saturday morning for a diagnosis, and Aaron Gruber and George Colon immediately helped me. They assured me that my car would be fixed as soon as possible. I felt 100% confident after my conversation with them that my car would be fixed and returned to great condition. They promised and delivered their services in record time -- and now I have professionals I can trust with my vehicle! I am extremely happy with the attention they provided to me. I will definitely return for general vehicle care and maintenance and oil changes, etc. They are extremely knowledgable, helpful and very nice people to deal with. Most importantly, they are very honest. I will recommend Manhattan Alignment and Diagnostic Center to anyone who needs vehicle repairs and maintenance in the future.

My first thought when I walked in to Manhattan Alignment & Diagnostic was, "why haven't I always been bringing my car here?" It just had the look and feel of "the right place." And, based on the small job my car needed, this was completely correct. One of the guys drove me the few blocks to the subway so he could hear with me what the sound was, a few hours later I got a call at work telling me what the problem had been and that the car was fixed, and when I went to pick the car up at the end of the day they had only charged me for half an hour of labor. The total bill, including tax, was $53.89! I've lost count of the car shops I've been to in the city where unprofessionalism, sleaziness and a vague aura of dishonesty pervaded the place. I am extremely gratified to have found Manhattan Alignment & Diagnostic, where they seem to really know what they're doing and, at least as important, clearly understand the importance of treating their customers right, with an eye toward repeat business. I have every intention of making them "my garage" for the future.

They were very professional and made good personal contact. On the phone they asked me about my car and driving and were willing to give me suggestions about which tires were the best for me and my driving and which tires were made by which company, even though they did not carry the company's brand name. I had done some research and they were able to talk about what they could supply of equal quality. This phone conversation resulted in an estimate and job description, so that when I arrived they had my information and were ready to do the work. So when I arrived they took me immediately and were done within the time frame they promised. I have been driving on these tires for at least 2 weeks and they feel very solid.

I was afraid to drive my car because the all the lights on the dashboard would light up, the speed and the car temperature levels would drop, the car would become unresponsive when applying the gas. There was no way of knowing when this would happen, but happen it did. My car dealership checked this out and found nothing, I took my car to Manhattan alignment because of the great reviews on Angie's list. It was the best decision I ever made regarding my car. My car was okay at first, but when the lights lit up again, I called Aaron and he said bring it over. He had done some investigation on the problem with my car, he found other PT Cruiser owners that experienced the same problem and remedies they sought. He had my ignition switch removed and replaced, and he even arranged a discount for me! I truly appreciate what he did for my car and for not treating me like a dumb female with a car. This is my new go to place for my car. Thank You!

I feel as though as they are educating me about everything. They are very thorough and always let me know what is going on. I feel as though I have a very safe car after I leave here.

They are great mechanics. They very honest and do good work. They have been very dependable and reasonably priced. We couldn’t have asked for better mechanics.

They are awesome. I wouldn't go to anyone else. They are professional and reasonably prcied. They do excellent work and I would highly recommend them.

They helped me out with the dent without any extra cost. They didn't totally fix it but the dent was sort of getting in the way of the door closing and opening and they just kind of popped it a little bit and solved the problem. They have a six-month maintenance service for the oil change and other stuff. I can get it cheaper somewhere else but they were very helpful. I think they did a good job all around and seemed to care about the car. I would go there again.

Courteous and professional from start to finish. Work completed on time as promised.

They were fabulous. I cannot say enough about them. I went back because something didn't seem correct after they serviced my car and they took care of it for no extra charge. They couldn't have been nicer. Once, they even drove me home because I live quite aways from them. It wasn't just because I was older, it was just how they are there. Their shop was spotless which I think is another plus.

I called about 1PM on Friday, July 1st because our car was shaking when being driven at 60 mph. We were hoping to use the car that afternoon for the holiday weekend. I was told to bring it right in and they would try to help me. When there they immediately checked the car out. They found the tires all needed to be changed and that one wheel was missing three out of its five bolts and could have fallen off at any moment! (The car had been serviced and the brakes replaced at the VW dealer about 6 weeks prior. All the tires had been replaced within the past year).Manhattan Alignment checked out the car, changed all the tires and replaced all the bolts and we were on our way in a washed car by 5:30PM Friday afternoon.I returned the car on Tuesday, July 5th for alignment, front brakes, service and inspection all was done well, quickly and the car was washed again! I picked the car up that same afternoon. Everyone was friendly, helpful and professional. I will not return to the dealer but I will happily return to Manhattan Alignment and Diagnostic Center.

Our A/C was down and they squeezed us in just before Memorial Day weekend despite a very busy workload. I took the car in on Thursday at 2pm and they called me at 11am on Friday with the diagnosis. They were very clear and upfront about the issues - we needed a new hose, drier and expansion valve. Knowing we were sensitive to cost, they suggested that we may be able to get away without replacing the expansion valve, which was the most expensive part, though they wouldn't know for sure until they tested the system with the other new parts (though they said it would be likely we'd have to replace the valve eventually if not now). Ultimately, we needed to replace the valve, and so they fixed us up as soon as I gave the approval. They offered us a very fair and affordable price and the A/C now works great. We also got the mini-detail package - an interior & exterior cleaning, which was good. I highly recommend them - the business is run by twin brothers who are honest and professional. Their shop was clean, well organized and managed.

Found Manhattan Alignment on Angie's list and even though it was a bit of an inconvenience to get there from where I live (UES), I'm glad I went. The two brothers that I dealt with were forthright and above board, I felt, about what needed to be done ( I already knew that the catalytic converts needed to be replaced and that it was beyond the warranty.) They threw in a washing & an interior cleaning as well free of charge. There are no cheap mechanical fixes anywhere anymore but I think you get a decent price and relatively quick service at Manhattan Alignment and I'll have no hesitation about going back to them in the future.

Brought the car in, the looked it over and gave me an estimate which was incredibly reasonable, the told me the car would be ready the next day. Then there was a snowstorm, they called and told me the tires wouldn't get to them in time (understandably, the city was shut down basically) and then had the car ready the next business day. When I picked the car up, I asked them if they would be my car's new "primary care physicians". I totally trusted them, and that's a hard thing to find in a mechanic- trust.

I dropped the car off on a Tuesday and got it back on Thursday. I knew I had to get the job done a couple of months ago and had an estimate done then. I couldn't hold off any longer to prevent any further damage to the car.

I've used Manhattan Alignment for years. I know nothing about cars and every time I bring my car in they explain the work in detail so I can understand it. They give me an estimate upfront and they also let me know if there might be anything that might cause them to come in above the estimate. Only once have I ever had to pay more than the original estimate. Usually I can call them one day and bring the car in for service the next day. I am moving to NJ from the city and I will most likely continue to use these guys because they are fabulous.

They are honest and that s the main reason I like them. They take great care of my car too.

Over the years, I have worked with many, many mechanics so I have a lot of experience. But in all of my experiences, I have never had as great an experience as with Aaron and Nathan Gruber at Manhattan Alignment & Diagnostic Center. I have used them for a variety of services over the last several years. If they were doctors or surgeons, I would come to them in a flash if anything were wrong. They are simply put, masters of their craft - true artisans! The prices are really reasonable and they are truly honest, never trying to upsell products or services that are unnecessary. Their shop is the cleanest I have ever encountered. Both Aaron and Nathan take great care to explain their work in detail and always have kept me in the loop. Their estimates also are exactly what I have wound up paying. I have never had a single problem with any of their work. Also, their work has been always on time. Even their waiting area is great, always full of magazines. However, that is not really an issue because I have never really needed to wait all that long for service or to be seen. Also, with owners as charming and helpful as Aaron and Nathan to talk with, there has been little need to entertain myself with the full service cable TV, magazines that they so graciously provide. In short, I don't think I will ever need another auto shop ever again, because I'm in car heaven with this shop!

Great customer service and fine technical work. They let me know that they were too busy to take my car on the day before Thanksgiving, but fixed it the same day on the following Monday.