HOME DEPOT

There was confusion with the material. Installers were good. Quality of floor is  good. Will not use them again.

unknown

I am truly so disappointed in Home Depot and their
delivery/installation service Home Delivery America.
My bad experience began with the Internet order I placed
With [email protected]. I didn't make  a big
deal about it when I ordered a white, electric, Frigidaire washer/dryer
combination, but found when I saw the confirmed order it was for a slate color,
gas dryer configuration. Luckily, I caught this mistake before the order went out,
complete with hoses, dryer cord, dryer basket to vent. I took off work and
waited for my delivery 5.19.15 America Delivery called, and showed upon time.
But the man who came up the stairs, perused my set up, yanked my current washer
and dryer from its position and told me I'd need 8 foot hoses to go to my water
supply not the hoses that come with the machine, and a longer dryer cord and
that once I got those they'd return and install them. I and got everything he
told me get. We made another appointment for today: 5/21/15.  After he left, I
realized that when he yanked my machine out, he inadvertently ripped out the wiring
for our alarm system.
 
Today, Aftertaking another day off from work Delivery America arrives after 4PM but this
time it's a different man and helper. This time the front man is young, tired
with about three inches of his underwear showing, and he looks at my freshly
painted closet where I've had a washer and dryer for 30 years and tell me he
can't install it.He says an only install a washer if the water is directly behind it on the wall.
 I tellhim what the other man said, he says he knows nothing about him, just that he
can't/wont install these longer hoses. I insist he call his supervisor, who
tries to understand the job with the use of video conferencing
from a cell phone and talk the guy through it, but theInstaller
is sneering and sighing. Clearly he doesn't want to do the job.
I thentell him to just deliver the unit, and I'll hire someone else to install
it. He says" No problem," and goes downstairs to get the unit, But then
my husband calls and tells me just to cancel  the order, as he has no
faith at that point in this man's ability or concern to even deliver the
machine without damage. The guy was so insolent and lackadaisical.
So,  I tell the dis interested installer, we're cancelling the order, just  as he's now out in the street dragging the new,machine toward the building. He sighs with relief, shrugs and says the proverbial "No Problem."
I call Delivery American and cancel the order, they don't even ask why.  They simply ask for my phone number, name and say, "No Problem."
 I then called Home Depot, and tell them I refused delivery and wish to cancel my $1,580.88  order. And without missing a beat or asking why, they chime in with, "No Problem."  This indifference to doing a right and proper job, or keeping my business is maddening.
 I have learned a lot from all this.
  A. The Home Depot Internet sales person asked me NO questions, and that led to trouble for me. These are the questions he should have asked Me:
a.  Do you want gas or electric?
 b. Whereis you water source?  How far away from
where you're installing your machine?
 C. Do you have the proper voltage set up for a 30 amp dryer and the proper plug
configuration?  I had to have an electrician make a fast early morning visit to day to make the outlet amenable for the New 30 amps. plug.
I've also learned ( on my own)  that new drainage hoses are now all plastic and that the machine I'm
buying has its hose connected to its base. And I'll need  a plumber to come up with a configuration. And if that plumber jury-rigs the new machine to make it work, I can kiss my warranty Good-Bye.
 HomeDepot has lost me as a customer. They hire inexperienced people who are not
trained and have no investment in the job. As far as Delivery America goes. 
They might have good people at their home base, but their delivery folks, at least the ones I've met this week are undisciplined, un-trained and caused me lost time, lots of frustration, and made this process painful instead of fruitful.
 This evening: I took the advice of friends went to PC Richards on 14th Street. I saw the machine I wanted. The salesmen there asked me all the questions I should have been asked at Home Depot.  I bought the machine, which is being delivered tomorrow.
Stay
tuned:
It's now the 23rd of May, PC Richards delivered my machine early AM as requested, it has been installed , and I'm not doing laundry in my apartment again. PC Richards was everything Home Depot was not. Everything with them went exactly as promised, and I might add at $200 less that Home Depot, but this whole process took a week of frustration, which I never want to go through again.

They were very helpful in my selection of the right ceramic tile. I can't remember the price, but I know it was reasonable or I wouldn't have gone there. I've used their services many times and have never had a bad experience here.

They have a great group of employees and I like their policies. One of my shades was defective and they made us a new one at no extra cost even though the defective one would have to be thrown away. I thought this was very good business sense. I like their friendliness and ease of working with customers.

THEY ARE VERY COMPETITIVELY PRICED. THE DREW UP PLANS AND FOLLOWED THEM EXACTLY. THEY ARE VERY NEAT AND CLEAN. THEY ANSWERED ANY QUESTIONS THAT WE HAD.

I DIDN'T THINK THAT THEY WERE VERY PROFESSIONAL. THEY SEEMED LIKE THEY JUST DIDN'T CARE. I DON'T THINK THAT THEY KNEW WHAT THEY ARE DOING, EITHER. I HAD A POOR EXPERIENCE WITH THEM.

I WAS VERY SATISFIED WITH THIS COMPANY. THE WORKERS WERE VERY POLITE AND PROMPT. THEY DID A GOOD JOB CLEANING UP THEIR CLUTTER. MY KITCHEN LOOKS SO BEAUTIFUL THAT IT BROUGHT TEARS TO MY EYES.

THE ONE THING ABOUT HOME DEPOT IS YOU CAN TAKE SAMPLES HOME TO DECIDE ABOUT COLORS. THEY HAVE PEOPLE THAT INSTALL THE CARPET AND THEY DO A PROFESSIONAL JOB. THEY CLEANED UP EVERYTHING AFTER THEY FINISHED INSTALLING THE CARPET.

THE ONLY PROBLEM I HAD WITH THIS COMPANY WAS THEIR CONTRACTORS CAME LATE FOR TWO DAYS. THE QUALITY OF THE WORK WAS PRETTY GOOD. MY KITCHEN STILL TURNED OUT GREAT. THE GUYS ARE REALLY PLEASANT AND I WOULD RECOMMEND THIS COMPANY.

THEY WERE VERY GOOD AND EASY TO WORK WITH. THEY DID EVERYTHING I ASKED THEM TO DO. EVERYONE WAS VERY POLITE AND FRIENDLY. THEY EVEN CLEANED UP AFTER THEMSELVES REALLY WELL.

I THOUGHT THAT THEY DID A PRETTY GOOD JOB. THEY WERE VERY EFFICIENT AND I THOUGHT THAT THEIR PRICES WERE REASONABLE FOR THE WORK THEY WERE DOING. I THOUGHT THAT EVERYTHING WENT REALLY WELL. THEY ARE EASY TO WORK WITH.

I THOUGHT THAT IT WAS AN OVERALL GOOD EXPERIENCE. IT TOOK A LITTLE LONGER TO GET IT DONE, BUT IT WAS DURING THE HOLIDAYS. THE PRICE WE AGREED ON WAS FAIR ENOUGH.

THEY DID A VERY GOOD JOB. I WAS VERY HAPPY WITH THE RESULTS. THEY DID A BEAUTIFUL JOB AND THE QUALITY OF CARPET IS EXCELLENT. THEY WERE ALSO VERY RESPECTFUL WHILE THEY WERE IN OUR HOME, WHICH I REALLY LIKED.

THEY DID AN OK JOB. IT IS NOT EXCELLENT, BUT IT IS SATISFACTORY. THE ENTIRE PROCESS TOOK ENTIRELY TOO LONG. I AM HAPPY WITH THE BLINDS & WILL PROBABLY GO THROUGH THIS AGAIN WITH THEM.

I FELT GOOD ABOUT THIS COMPANY. THEIR SERVICE AND THEIR PRODUCTS ARE WORTH EVERY PENNY. THEY DID A GREAT JOB AND THEY MADE SURE THAT I WAS HAPPY WITH EVERYTHING BEFORE THEY LEFT.