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Empire Today

3.9(
129
)
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch,

About us

Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.

Business highlights

66 years of experience

Services we offer

Hardwood, Laminate, Update Services Offered to: Empire Today offers quality, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
3.9129 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
51%
4
21%
3
8%
2
6%
1
14%
Write a review
Showing 101-125 of 129 reviews
TREVAR R.
Apr 2007
4.0
Yes, I recommend this pro
$2,500
The salesman was punctual, professional, and polite. He was very clear in explaining the options for both carpet and hardwood flooring. The whole job was done very well. My husband and I are very pleased with the job and would probably hire them again. The only down side was the fact that the wood floor guys spoke no English and my Spanish is very limited so it meant communication often got botched. I was happy with the flooring options given but there were only a few.
MARY H.
Mar 2007
1.0
$6,400
WE ARRANGED TO HAVE CARPET AND LAMINATE FLOORING INSTALLED THROUGH THIS VENDOR. THE SALESPERSON ADVISED THAT THE ONLY THING WE WOULD HAVE TO DO WAS TO MAKE SURE SMALL THINGS WERE PICKED UP OFF THE FLOOR, THAT THE INSTALLERS WOULD MOVE THE FURNITURE, MAKING PROMISES NOT KEPT. WHEN THE CARPET INSTALLERS CAME, THEY ADVISED THEY COULDN'T MOVE THE FURNITURE AS IT WAS TOO BIG AND THAT THEY COULDN'T WAIT FOR MY HUSBAND TO MOVE IT. WE RESCHEDULED THE CARPET INSTALLATION FOR THE END OF THE WEEK. WHEN THE CONTRACTORS ARRIVED FOR THE FLOORING INSTALLATION, THEY ADVISED THAT THE PLYWOOD SUB FLOORING WOULD BE AN ADDITIONAL CHARGE. I HAVE LESS THEN 300 SQ. FT. TO COVER AND THIS IS ALREADY A TWO DAY JOB. THE CONTRACTORS HELPED THEMSELVES TO REFRESHMENTS OUT OF MY REFRIGERATOR, AND DID NOT CLEAN UP AFTER THEMSELVES LEAVING DEBRIS IN MY FRONT YARD. I HAVE INCURRED A FINE FROM MY TOWN AS WELL AS MY CONDO ASSOCIATION. THIS HAS BEEN THE WORSE EXPERIENCE WITH A CONTRACTOR THAT I HAVE EVER HAD.
Response from Empire Today�

"Total customer satisfaction is important to Empire Today. We sincerely apologize for any inconveniences the members may have endured. In the effort of customer satisfaction, Empire has offered them reimbursement for the fees they incurred as well as a discount for their inconvenience. We appreciate that the members and Angie's List brought these issues to our attention and are always striving to improve the customer's experience with Empire Today."

M H.
Mar 2007
1.0
Based upon calling during the expected time of the appointment to say that they were canceling due to overbooking, this is a grossly unprofessional manner to treat prospecting customers let alone former major customers.
Response from Empire Today�

"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. UNFORTUNATELY, WE WERE NOT ABLE TO LOCATE ANY OF YOUR INFORMATION THAT MAY LINK US TO YOUR ACCOUNT WITHIN OUR SYSTEMS. PLEASE GIVE US THE OPPORTUNITY TO CORRECT YOUR ISSUES. YOU CAN REACH US AT 800-583-3000 AND ASK TO SPEAK TO ONE OF OUR RESOLUTION EXPERTS AND PLEASE GIVE US EITHER YOUR TELEPHONE NUMBER THAT LINKS TO YOUR ACCOUNT OR YOUR CONTRACT NUMBER. THANK YOU HAVE A GREAT DAY."

LILA R.
Feb 2007
1.0
Company representative did not keep scheduled appointment and did not call to cancel. Company called three days later to inquire if I was satisfied and had placed an order. Obviously, the answer was "no" to both questions.
DIANE M.
Dec 2006
2.0
$5,000
It was a horror. They said they would be there between 8-6 they came at 5:45 and did not leave until after midnight. I had already ripped up half of the existing carpet before they got there most of the furniture was out of the room. The carpet looks great but I have never experienced an install that took this long. If they felt that the install would take this long they should have scheduled me earlier in the day. I had to go to work the next day and have kids that had to go to school.
Response from Empire Today�

"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. YOU WILL BE CONTACTED WITHIN 24 HOURS TO ADDRESS YOUR CONCERNS IN FULL DETAIL."

NANCY K.
Dec 2006
5.0
Yes, I recommend this pro
$600
I was very pleased. I would use them again.
ROSEMARIE M.
Dec 2006
3.0
$4,000
We are happy with the finished job, the 3 man work crew was polite, but spoke little English so communication was difficult. Since it was a big job - we expected them between 8-9 am; but they did not arrive until about 11 am the job extended late into the evening (around 8:30 pm) and we were at risk for being fined by the Cooperative Apartment for working beyond the prescribed time.
Response from Empire Today�

"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND HAVE RESEARCHED YOUR CONCERNS. WE INSTALL FROM 8AM TO 6PM. WE DO NOT GUARANTEE TIME FRAMES. WE TRY TO ACCOMMODATE CUSTOMERS IN EVERY WAY POSSIBLE BUT WE ARE WILLING TO RESCHEDULE TO THE CUSTOMER SCHEDULE TO PREVENT THESE TYPES OF INSTANCES FROM OCCURRING. WE APOLOGIZE FOR ANY INCONVENIENCE THAT MAY HAPPEN BUT IT IS IN THE CONTRACT THAT INSTANCES MAY OCCUR CAUSING THE CUSTOMERS INSTALLATION TO TAKE MORE THAN ONE DAY. IF THE MEMBER WOULD LIKE TO SPEAK TO ONE OF OUR CONSUMER AFFAIR AGENTS SHE CAN CONTACT US AT 800-588-2300."

AMANDA C.
Oct 2006
5.0
Yes, I recommend this pro
$1,000
The project went well. The carpet was lovely. After the installation we realized that the padding was too high in the closets and we couldn't close the doors. The customer service was EXCELLENT, they came right away and fixed the problem.
BOBBY M.
Oct 2006
1.0
$5,000
As soon as the 3 installers entered my home I knew I was in trouble. The only one that spoke English just kept complaining about installing the carpet on the stairs. The other 2 started removing the old carpet. The job was to be completed in one day. At 9 pm, with my entire upstairs in a turmoil, they said they would have to come back the next day. When they returned I called Empire and told them I did not want this crew. They had no idea how to install carpet, had broken the door on my armoire (and never told me) tried to use my old padding instead of replacing it and were more concerned with their cell phone calls then their jobs. It took 6 days to complete the job, with a new crew. The installation leaves much to be desired. I have emailed numerous times and have called Empire Customer Service at least 15 times to try to get a Customer Care Pkg that includes the warranty info. I still have not received one. I would NEVER use this company again, and I suggest you look elsewhere.
Response from Empire Today�

"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. YOU WILL BE CONTACTED WITHIN 24 HOURS TO ADDRESS YOUR CONCERNS IN FULL DETAIL."

ANDREA P.
Oct 2006
5.0
Yes, I recommend this pro
$1,900
The salesman was very friendly and prompt. He showed me various flooring samples and offered me two different types of molding finishing options. He came on a Friday, and his crew was at my home bright and early Monday morning. They were courteous and professional and did an excellent job. At one point, they explained that they had run out of materials and needed to return to the warehouse but would be back within the hour. They returned as promised. It seemed as though the sales rep. did not measure accurately, but there was no additional charge to me for the mishap. The installers cleaned up behind themselves and explained to me not to use harsh chemicals when cleaning. The floor looks fabulous and is actually quieter to walk on. I live in an upstairs unit, and my neighbor downstairs can never hear me in the kitchen. I see the warranty on the floor is 25 years, and I feel it was money well spent, and it definitely adds value to my home.
Response from Empire Today�

"DEAR VALUED CUSTOMER, THANK YOU FOR YOUR SUBMISSION. EMPIRE IS DEDICATED TO PROVIDING WORLD-CLASS CUSTOMER SERVICE TO EVERY CUSTOMER. WE ARE PLEASED THAT YOU WERE SATISFIED WITH YOUR INSTALLATION/SALES CALL/CUSTOMER SERVICE EXPERIENCE/ETC. YOUR FEEDBACK WILL BE SHARED COMPANY WIDE. THANK YOU FOR SHOPPING AT HOME WITH EMPIRE TODAY. WE SINCERELY APPRECIATE YOUR BUSINESS. SINCERELY, RONALD ROBY, CORPORATE RESOLUTIONS, EMPIRE TODAY LLC"

Rahsha P.
Oct 2006
3.0
$2,882
My experience was not good at all. One guy dropped the carpet on my screen door and bent the frame. They left razor blades and objects under the carpet. They padded over the overflow drains in the basement. When water needed to run into overflow the padding and the carpet got wet. I had to pull up carpet. That is when I found razor blades. When they came back a second time to remove object from under the carpet upstairs, they tracked mud on my new eggshell carpeting they had installed and did not offer to clean it. They do not wear shoe covers. However, Empire did have someone come and replace the whole carpet in the basement after the bad experience and their service was much better. The workers were excellent, clean, careful and courteous. So a bad thing did turn out good.
Beverly D.
Sep 2006
3.0
$7,000
The guy came out and told me what I could get. They told me I have to move the furniture and take out my own carpeting. The contract said they would do that for no extra charge. The company believed something totally different. We set up an appointment and they came out on a Friday but my house isn't finished. The contractor quit midway through the job. They came on Saturday but weren't supposed to, so they came by on Sunday afternoon to do the floor. They showed up and finished the job - even though the guys from Empire said they don't work on Sunday. The office thought they were coming on Monday. They cut up our whole weekend.
JACK P.
Sep 2006
4.0
Yes, I recommend this pro
$1,400
Came on time for estimate. Was polite. Met warehouse price for carpet. Price estimated and final price charged were the same. Installed 24 hours after estimate as promised. Had only one problem: The floor to be carpeted had vinyl tile on it. When the carpet was installed, it raised the level of the floor. This caused all of the closet doors (14 total) not to be able to be shut or open. Neither the person who did the estimation or the installer told me the doors would have to be trimmed. If they had we could have removed them prior to installation. When they started to install the carpet, I saw that the closet doors would not move. This meant that all of the doors had to be taken out, some with a lot of difficulty because the carpet tacking strips had been installed. We actually had to take the rollers off 8 of the doors to get them off the closets. Original estimator should have told us to remove the closet doors because they would all have to be trimmed.
Response from Empire Today�

"DEAR MEMBER, THANK YOU FOR YOUR SUBMISSION. EMPIRE IS DEDICATED TO PROVIDING WORLD-CLASS CUSTOMER SERVICE TO EVERY CUSTOMER. WE ARE PLEASED THAT YOU WERE SATISFIED WITH YOUR INSTALLATION/CUSTOMER SERVICE EXPERIENCE/ETC. YOUR FEEDBACK WILL BE SHARED COMPANYWIDE. THANK YOU FOR SHOPPING AT HOME WITH EMPIRE TODAY. WE SINCERELY APPRECIATE YOUR BUSINESS. SINCERELY, RONALD ROBY, CONSUMER ADVOCATE, EMPIRE TODAY LLC."

Daniel L.
Aug 2006
5.0
Yes, I recommend this pro
$4,300
Excellent- very professional and conscientious. Also had the best quote of three estimates. Very punctual for initial estimate and was able to start work right away. Finished all work including scraping, stain and three coats of polyurethane in 5 days for our 4 bedroom house. Also gave me a referral for a painter! Would strongly recommend without reservation.
A L.
Aug 2006
1.0
Called and scheduled appointment two times but the first time they emailed me to contact them but the phone wait was too long on several occasions. The second time an appointment was made and confirmed for the hour between 7 and 9 pm but it was a no-show. At 9pm, I called to find out what happened to the person who was at another location. He never called to reschedule nor apologize for wasting my time.
Response from Empire Today�

"THANK YOU FOR YOUR POSTINGS ON ANGIESLIST.COM. AS THE ADVOCATE OF EMPIRE'S CUSTOMER ISSUE RESOLUTION CENTER, IT IS MY JOB TO MAKE SURE THAT WE ACHIEVE COMPLETE CUSTOMER SATISFACTION. I WAS TRULY DISAPPOINTED TO SEE THAT YOU HAVE BEEN DISSATISFIED WITH YOUR RECENT DEALINGS WITH OUR COMPANY. PLEASE UNDERSTAND THAT I WAS UNABLE TO LOOK INTO THIS IMPORTANT MATTER FURTHER OR CONTACT YOU BECAUSE YOUR POSTING DOESN’T HAVE ENOUGH INFORMATION. I AM SURE THAT WE CAN RESOLVE YOUR CONCERNS, AS WE ARE COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE. WE MAINTAIN A CUSTOMER SERVICE TELEPHONE NUMBER SPECIFICALLY TO WORK WITH OUR CUSTOMERS TO ADDRESS THEIR CONCERNS IN A PROMPT AND PROFESSIONAL MANNER. PLEASE CALL US TOLL-FREE AT 800-588-2300. EMPIRE TODAY, LLC"

VIDHU T.
Jul 2006
5.0
Yes, I recommend this pro
$11,300
Michael and his crew were courteous, professional, punctual and skilled workers. They listened to all our concerns and requirements and performed an excellent job. Michael ensured that he had all the materials required to finish the job in time even though some of it came defective from the manufacturer. He stuck to his word for the estimate and the time frame. Highly recommend them.
MICHAEL B.
Jul 2006
5.0
Yes, I recommend this pro
$1,800
Prompt service,installers did a nice job, and neat and clean in their work.
Homeowner
Mar 2006
3.0
$8,000
THE PRICE WAS KIND OF HIGH, AND THE RESPONSIVENESS WAS SLOW. THEY CLEANED UP THE MESS, AND EVEN PUT THE SOME OF THE OLD FLOORING INTO RECYCLE BINS. I DONT KNOW IF I WOULD HIRE THIS COMPANY AGAIN, BECAUSE OF SOME OF THE THINGS THAT HAS HAPPENED.
JP C.
Mar 2006
5.0
Yes, I recommend this pro
$15,000
THE WORK THAT THIS COMPANY DID FOR ME WAS VERY GOOD. WE HAD NO PROBLEMS WITH THEM AT ALL. THEY ACTED VERY PROFESSIONALLY AND I WOULD RECOMMEND THEM TO PEOPLE WHO NEED FLOOR WORK DONE.
Homeowner
Mar 2006
4.0
Yes, I recommend this pro
$1,000
EMPIRE FLOOR SERVICE DID AN ALL RIGHT JOB OF INSTALLING MY CARPET. THE ONLY PROBLEM THAT I HAD WAS THEY FIRST BROUGHT CARPET THAT WOULD HAVE TWO SEAMS IN MY CARPET. THE INSTALLATION TOOK TWICE AS LONG AS IT SHOULD HAVE.
FLO S.
Mar 2006
1.0
$3,500
I SCHEDULED THREE APPOINTMENTS FOR AN INITIAL CONSULTATION FOR MY CARPETING AND FLOORING. THEY DID NOT COME, OR CALLED TO SAY THEY WOULD HAVE TO RESCHEDULE THE TIME. I WAS NOT REAL HAPPY WITH HOW THEY HANDLED THINGS.
Homeowner
Mar 2006
4.0
Yes, I recommend this pro
$2,600
THIS COMPANY DID A FINE JOB INSTALLING THE CARPET IN MY HOME. THE ONLY THING WAS THEY WOULD NOT TELL ME WHAT THE PRICE WAS PER SQUARE FEET. THE COLOR I CHOSE WAS MORE EXPENSIVE, BUT THE QUALITY AND FEEL OF THE CARPET IS WONDERFUL.
Homeowner
Mar 2006
5.0
Yes, I recommend this pro
$1,500
EMPIRE DID A VERY GOOD JOB. MY CARPETING IN BOTH ROOMS LOOK WONDERFUL. THEY WERE PROFESSIONAL, PUNCTUAL AND COURTEOUS. THEY WERE NICE TO DO BUSINESS WITH. I AM SATISFIED WITH THEIR SERVICES.
Homeowner
Mar 2006
1.0
$3,500
I SCHEDULED THEM THREE TIMES TO DO THE IN-HOME FLOORING CONSULTATION. THEY EITHER CALLED SEVERAL HOURS AFTER THE APPOINTMENT, OR DID NOT CALL AT ALL TO CANCEL OR RESCHEDULE. I WAS JUST FURIOUS!
CHRIS P.
Mar 2006
4.0
Yes, I recommend this pro
$4,500
THEY DID A VERY GOOD JOB. THE WORKERS ARE PROFESSIONAL. WE HAVE USED THIS COMPANY FOR CARPETING AS WELL, AND HAVE NOT HAD ANY PROBLEMS WITH ANY OF THE SERVICE.
...
Showing 101-125 of 129

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FAQ

Empire Today� is currently rated 3.9 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.