Best Home Services

They did a great job very polite and neat

Basic cleaning of the kitchen, living room, master bedroom & bathroom.  Floors looked very good when finished.  The women was on time and very nice.
I would suggest a better breakdown of what would be able to get cleaned in the time given. 

Chantal, who cleaned my house, was excellent.  She is a perfectionist and hard worker. She's a no-nonsense person who takes her job very seriously.  I've hired her since and will continue to do so.

I asked her to concentrate on the kitchen and bathroom, which she did.  She got into the trouble areas that I pointed out,and did a great job.  The company was great to work with, and followed up with me several times to ensure I was using the voucher I had purchased.  They were fantastic

Focussed on kitchen, cleaning all cupboards inside and out. As they needed a good clean, didnt get as much done as hoped. However, this was mainly due to the time to empty and refill cupboards. Was well worth the promotion and would do again.

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It didn't happen. Out of area.

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After some glitches in communication by phone, once Chantal arrived, all was great.  She was both thorough and enthusiastic.  She made sure to clarify which products to use on which surfaces (ie: marble counters and floors, soft wood floors) and even made suggestions re: better products.  I'm thrilled with her work.

The cleaner who showed up had a knee injury, so she had some difficulty negotiating the stairs, which she was asked to mop, sweep and vacuum from basement to third floor.  But she performed all the work she was asked to do in the time allotted.

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Chantal made my apartment?s bathroom look better than it did when I went to the open house 15 years ago.

My kitchen could be now photographed for ELLE Décor. I do not exaggerate when it comes to discussing service.

She thorough and detail-oriented, and takes this work very seriously, as a professional businessperson does.

I am happy to have found the provider of housecleaning I will exclusively use.

They completed task in a timely manner

First cleaning:  Best Home Services contacted me via email promptly after I purchased the service.  In trying to arrange the service, I emailed and spoke directly with Kim the General Manager - she was friendly, wanted to make sure she understood what I needed done, said and she would do her best considering I had so much I needed help with.  I don't have a typical work schedule and I wanted to be home when the cleaner arrived so I could give her instruction (my place was a mess after some ceiling repairs and painting), and Kim was easy to email back and forth with until we could find a date/time that worked. Small hangup with directions when the person cleaning my house came, but she would have absolutely been on time without the confusion - I mention this not as criticism but to point out that Kim was easy to reach that day and was in immediate contact with the person assigned to my home.  The lady who came to clean my house was methodical (great because I was not organized!), asked what I wanted as I wanted it, didn't mind that I was trying to do my own cleaning at the same time, and worked steadily through the 3 hours that I paid for - and got to everything I needed!  Everything got a good once-over, and while my floors could have probably used a second mopping, that's not because of the cleaning service, but because I had more of a post-renovation mess than a normal/needs-a-weekly-cleaning mess to address.  And that said, I'm still FINALLY comfortable walking around the house barefoot!!  They were well worth the money I paid.
Update (second cleaning):  I won't put a review for every time I use Best Home Services, but I just want to say twice now they've done an excellent job, and gone above and beyond.  It took me 3 months to finally get someone back for another cleaning, and it was because my schedule is very terrible - and Kim patiently scheduled/rescheduled every time!  Best home services sensed what I needed other than just basic cleaning (my place is large for 1 person and I was overwhelmed), and made sure extra organizing in the bedroom and bathroom was done; a little extra attention was also paid to making my place feel a bit more like home - a couple lamps I had bought but done nothing with were plugged in, and a new sheet/duvet set sitting in shopping bags in the corner ended up neatly made on my bed!  Not everyone needs this kind of cleaning/organization assistance, but my point is that if you communicate with them, they will make sure your needs are met.  This plus main bath is again sparkling clean and floors are barefoot worthy!

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She arrived on time, knew how to clean, and did it.

I purchased the 3-hour special for $88 and got an extra $5 off for purchasing by phone. Ann Marie arrived early and got right to work. She cleaned a bathroom, living room, dining room and stairway. She was pleasant and friendly and also thorough and fast. She finished ahead of time so I asked her to clean a shelf and the floor in the kitchen. She was more than happy to do it. She told me she likes to clean. Angie's List telephone reps were friendly and helpful and Ann Marie was great. Although Angie's told me cleaners bring their own supplies, they do not. Best's confirmation email included a list of what I needed to have on hand, so I was prepared. I will definitely use Best Home Services again. I hope they honor requests because I will ask for Ann Marie.

I had never used a cleaning service before; the individual that was sent was professional and efficient.  She clearly took pride in her work [which I appreciated] and did a great job.  In the event that I find myself needing help again, I will not hesitate to use this service and request her again.

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Sheila was very thorough and professional. She did everything that I asked and didn't miss anything. It was a pleasure to walk into a nice clean home. Thanks Kim!!

It went pretty well.

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Nice job.  I liked that they called and talked through my priorities.  All that I asked them to do, they did.  It was a very good experience.

This is a bait and switch. I signed up for an $89 service, then I was told I'd be expected to tip the housecleaner. By the time I had done that, it was a $105 service for 3 hours. I was also told that they'd be sending one of their best staff. The work was  okay except for the glass coffee table which was left smeary.

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