Yost & Campbell Heating & Cooling

The work was done right on schedule.  The workmen were efficient, courteous and professional.  They worked extremely well as a team.  The area was left in clean condition.  There were one or two glitches after the workers left, but they were very prompt in responding to the problems..  I would highly recommend this company.  Their price was very fair,.

The tech was friendly, efficient and professional.  I called at 3 p.m.  He showed up by 3:30 and did what needed to be done and
left.  I'm extremely satisfied.

Yost and Campbell removed the old combination air conditioner/gas-fired heating unit and replaced it with a high efficiency unit and air purification system. The job went as scheduled, over two days, and the system works well. Yost and Campbell cleared the debris and left the house clean.

I call them, they come, they do what they have to do and they leave. I have no complaints.

well

Very clean, professional, courteous.

I did not get any report on the effieciency of the heating system The heating system was malfunctioning and he found out it was a bad motor. I ask him to shut the heater off and he said ok but did not shut it down. I had to shut it down myself. Ask for a proposal for heater replacement and never got it.

They were very good.

Took about an hour.  The whole thing was done by noon. 

Wow!  The service, communication, and professionalism I experienced from Yost and Campbell from start to finish completely exceeded my expectations.  The lady I spoke to on the phone was friendly and scheduled me an appointment very quickly.  The technician was on time, professional, and very knowledgeable.  The work was done in a timely and efficient manner, and everything works great!  I am so pleased with this experience, and will definitely recommend Yost to my family and friends.  I will be sure to use them again!

unknown

One a freezing cold later winter morning the hot water furnace stopped burning. So around 10am I started making calls all over the names on this site asking for price and when someone would be able to come by. Everyone else gave me appt for the next day, which was almost impossible as we couldn't stay without heating overnight. Y&C was right on. I told them the situation and the person that I spoke with told me that they'll stop by the same day, no matter what. She couldn't tell me what time the technician would come by, but he will be at our house the same day. I was worried since they didn't give me the time, but someone did show up and they fixed the furnace when we needed most.

The new furnace install went very smoothly. They showed up when promised and were very neat and pleasant to deal with. Problems arose when any type of follow up was required. Following the install we had a few minor issues and while the techs would come out when promised, in the several times that follow up was promised, not once was it done. Whether it was a promised return to double check something or a promised follow up phone call - it never happened. You start to feel that the very friendly tech would say anything to get out of here. Three times I was told that the office would call me the next day and never a call back. (Even when I joked with the techs that I've been forgotten in he past and assured it would not happen again - yep, happened again - no follow up).
A month or two after install I noticed hat the furnace was refilling frequently. Being in a home new to us with a new furnace, I had no idea of how often it should be refilling - even he Internet couldn't give a satisfactory answer. I called Yost and explained that I just wanted to ask a technical question, I was told that only the service manager could help. After several messages left, a week gone by and a furnace who's 2-3 hour refilling was becoming like fingernails on a chalkboard, we contacted Yost's president - who may have gotten his position because in our experience he's the only one there who returns phone calls.
The next day the service manager was in my house and in about 5 minutes said, yes there must be a pipe leaking under the floor. He spent about a half hour going over the two options. 1 - run a pipe along the baseboard around our finished basement and then through the garage and back into the furnace room, or 2 - jackhammer the concrete floor and run the pipe parallel to the broken pipe. Either way would be $2500 and they could start tomorrow. We opted for burying the pipe under the floor. He told us that the job might go into a second day. This took place on a Thursday, my wife and I were both off Friday, but we were both working Saturday. After a few minutes we assured the manager that we could have one of our family members there Saturday so they could finish the job.
Friday when the 3 man team came for the job, the lead tech spent the first half hour trying to find another way to run the pipe. He went through all the routes the service manager went through the day before. He then informed me that my basement floor was concrete ( yes, I know) and that it was a big job that would be very expensive ( yes, I agreed to a price yesterday). Are you starting to understand that communications is NOT Yost's strong suite. Did this crew leave the office and not know the job they were going to?
They had 3 workers and one jackhammer, so progress was slow. (As I type this I'm having work done on my sidewalk - 4 workers, 3 jackhammers and they're flying!)
The lead tech said he called for another jackhammer and about noon it arrived - more about that in a moment. When a gentleman I believe was the install manager, arrived with the hammer he told me that they wouldn't finish today. I told him that we've arranged for family members to be here tomorrow (Saturday) and he bluntly said, "No, we don't work Saturdays, they'll be back Monday." I was dumbfounded! Just the other day, in a face to face conversation with the service manager, we told him we'd make arrangements to have family come by and he never said that they don't work on Saturdays. By the way, I'm assuming with all the jackhammering, the leaking pipe has now worsened to the point hat he furnace is refilling every 5-20 minutes - that's actually timed, not speaking figuratively. The techs had to hear it, working right next to it, but this almost constant filling, heating, leaking under my house repeatedly - for the entire weekend - was not enough to warrant having them finish the job on Saturday.
Regarding the additional jackhammer, it arrived in a large black plastic case and was placed to the right of the furnace and remained there - unused - for the rest of the afternoon. It was only touched when they picked it up to leave at the end of the day. After a days work they had 3/4's of the trench dug. I think it's very reasonable to think that if the techs came, knew the job they were doing, brought two jackhammers and got to work, there was an excellent chance that they would have finished that day - and if not, and the furnace is refilling that frequently, you must come back the next day - yes, even on a Saturday - and finish the job. (Or don't START a two day job when you don't work the next day!)
So, as you can see its very tougher to rate this company because they're so uneven. The techs show up when promised and do good work, but follow up is poor and there is definitely a major breakdown in an office where techs are sent out, seemingly unaware of the job they're to do.
The poor Responsiveness and Professionalism ratings are a direct reflection of the unreturned calls and confusion and aggravation regarding the pipe replacement.
Do they do good work - yes, BUT, you might find yourself doing quite a bit of work to get the job done.

I replaced my chimney, seems to have corrected the problem

They came promptly to first attempt to repair our broken air conditioner during the July heatwave and then provide an estimate after it was determined that the existing system could not be repaired.
They provided a reasonable estimate, agreed to start the work quickly, completed the work ahead of schedule and prepared the necessary paperwork for the Con Edison applications to obtain rebates.

A little confusion and  hard to get call back from company after referal. Removed and installed boiler. Cleaned up pretty good after
performing service. I would use them again and refer them to my friends.

unknown

Great.

They have a contract to service the boiler in our home. We needed to get them to give us quotes on replacing baseboard heating in a couple of rooms and to check on some ventilation ducts. We were told at least have a dozen times that we would need to speak with Gerardo and that he would call us. Six messages have been left for Gerardo, but he won't return our call and Yost and Campbell insists he's the only person who can help us. We are worried what might happen if we need service on our boiler. Hopefully, Gerardo won't be the person who needs to do the work.

They showed on time, helped me with the Aprilaire system and charged me the base fee of $145.

Overall it went excellent.The serviceman was there on time. He was very knowledgeable at what he did. Everything worked perfect after he was done.I would recommend this company to anyone who needs there Heating and AC serviced and repaired.

Greg was professional and honest. Couldn't have asked for a better tech. We will be using Yost & Campbell from here on out.

Our pilot light for our boiler kept going out due to water/condensation dripping on the flame and putting it out.  We called Yost and Campbell for an estimate on repairs and arranged for a technician to examine and quote repair.  The technician Brian was prompt and good natured especially dealing with our excitedly barking dog.  After examining our boiler he had some bad news for us.  He said that the boiler was cracked and leaking water and pressure and needed replacing.  The boiler was 30 years old and at the end of it's life but we were hoping to have it last 1 more winter.  We asked for a quote on the repair and Brian said he would have his boss Kevin come over the same day to offer us a quote.  We paid for the service call but was told they would credit the amount if we decided to go with them with purchasing and installing a new boiler.  Kevin arrived later the same day and reexamined the boiler and gave the same prognosis.  He recommended that we not use the boiler very often due to the chance of a gas leak until the new one is installed.  We asked Kevin about also installing the new Nest Thermostat and he said he would email us a comprehensive quote when he got back to the office.
He promptly emailed us a quote and we after some back and forth via email over the course of a week, we agreed on a price and scheduled a day when my wife would be home for the old boiler to be removed and new one installed.  Billing was simple, the standard deposit of 50% to start and the rest paid when the job was done.  They offered financing but we paid with credit card.
On the scheduled work day, 2 technicians arrived promptly in the morning at 8:30am.  We showed them access from the back where they can park their van and work.  They spent most of the day working earnestly removing and installing the new boiler only taking a brief lunch.  They were done by 4pm. Brian would arrive to install a part the other technicians were missing and also install our new Nest Thermostat.  Everything was completed and debris were all cleaned up by 5pm.  My wife and I appreciated that the work was completed all in one day because we needed someone to be home all day.  They cleaned up the work area was and I was impressed with how neat and professional the plumbing and pipes had been put together.
We would recommend Yost and Campbell for heating services and repairs.  But I'm expecting to have years of trouble free heating with the new boiler.

We feel very confident with Yost and Campbell after today's first
experience with them.  Even though David was a little late for the appointment, he was well worth the wait. 
David came over to check our boiler.  The sounds of our boiler are normal
expansion and contraction sounds.  There was also no backdraft detected
and no rust from CO2 leakage. He also pointed out a small leak on our hot water tank (that we hadn't seen before)
and encouraged us to keep an eye on this.   David as very professional, friendly, and explained everything
in terms that we could understand.  We're good to go with our 30 year-old gas
boiler.  Thank you David and Yost and Campbell!

key