Approved ProAdirondack Basement Systems, Inc.
About us
With over 25 years of professional experience, Adirondack Basement Systems is an upstanding Accredited Business with the Better Business Bureau, and members of Capital Region Builders and Remodelers Association! We have a fully trained staff to help you with all of your waterproofing, foundation support, concrete repair, and crawlspace needs. We provide free estimates and lifetime transferable warranties. If your basement is in need of care and attention, we're only a phone call away! We look forward to serving you! If you are planning on finishing or refinishing your basement, call us before you begin your project. We want to help you to protect your investment by making sure that your damp basement is dry all the time. Adirondack Basement Systems is an upstanding Accredited Business of the Better Business Bureau, and members of Capital Region Builders and Remodelers Association, National Association of Home Builders, and New York State Builders Association.
Business highlights
Services we offer
Full Waterproofing Systems, Partial Basement Finishing, Perimeter Drainage Systems, Sump Pumps, Humidity & Mold Control, Egress Compliant Windows, Replacement Windows, Foundation Repair, Foundation Support, Crawl Space Insulation, Crawl Space Waterproofing
Services we don't offer
Flooring installs, Attics
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
- Check
- Visa
- MasterCard
- 11
Assorted photos uploaded by Adirondack Basement Systems, Inc.
| Number of Stars | Image of Distribution | Number of Ratings |
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| 81% | ||
| 11% | ||
| 7% | ||
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Filter reviews by service
I had to wait until a few days before the install date to find out when the actual install would take place. When they did arrive (late) they said it was a 1 day job for 3 men, but I was originally told it was a 2 day job... And only 2 installers showed up for the 3 man job. I was also told by the sales man that there would be no addtitional charges for anything that they didn't provide in the estimate... Yet, I was told it would be "better" if they did another line install for a 2nd sump pump I had. And there was a charge for it.
Once I went over the job with them, I left to go to work.....They called to say they couldn't finish the job that day and would be back the next.
When I came home from work the first day, I was very surprised to find out they left the front door open. Yes, open. My neighbor came by to make sure I was OK because he said he was very surprised to see my house wide open and my car no where around. He wasn't the only one that was surprised. So was I!
I met them at the house the next morning, and expressed my displeasure at the home being left wide open. They DID apologise, but that wouldn't have helped if my house wasn't still intact.
I rec'd a call from the installer that they were finishing up and had land fill to get rid of at the end of the 2nd day. They asked if it was OK to dump it in the depressed area near my neighbor's fence. I said yes, but when I came home, it was spread all over the lawn, including all of the stones and rocks that were in the fill. Where before I had grass, I now had a nice rocky bare spot. No where near the depressed are in the lawn by the fence.
And I had made plans to have some jacks put in, but they had to be ordered and I had other work I needed done before I wanted them to come back.... So, guess what I got from them? A bill for the jacks that they installed.... When they never actually installed them.
I have not had the encapsulation system in long enough to see any real benefit yet, but am not very pleased with the contact and professionalism so far.
"I am sincerely sorry there were some issues with your installation. After reviewing your account, it looks like we tried many times to contact you with no response. When we were able to touch base, we apologized and told you we would do whatever we could to make the situation right including having Kevin come over to take a look at your home. We had set up a time for Kevin to come out and meet with you and you had to cancel the appointment. We have tried several times to contact you to have Kevin come out so we could make sure you were happy with the final product. We do apologize for the issues with the foreman on your job. He had been with us for many years, but was in the process of trying to move out of state when your job was done- the foreman was let go immediately when we became aware that these issues had occurred. We did send you an invoice for the Smart Jacks prematurely- our controller was unaware at the time that you were having these installed at a later date. We also apologized for this and took 10% off of that secondary installation as well as sent our Project Manager back out to your home to clean up the stone that had been dropped in your yard and replanted grass seed. Again, I sincerely apologize for the issues you had, but we worked very hard to communicate with you and rectify all of the issues. This is NOT how our company operates and again this foreman was let go as soon as we became aware of the issues. We would still like to make this right. If there is anything else we can do for you, please give our office a call and we will do our best to fix thist."
"I am sorry that we couldn't help you with your basement problems. While we do 'All Things Basementy'- including Basement Waterproofing, Foundation Repair, Moisture and Humidity Issues, and Basement Finishing, there is a limit on the work that we do. We don't rebuild foundations, we are not masons, and we don't do pest control. We apologize that we weren't able to help you, however we will not 'sell' you something just to sell you something and we won't take on a job that is out of the scope of work that we do."
They explained every inch of what they are going to do and what is going to be used. They were very professional and they brought a laptop to show us exactly what it would look like when it was done. They even explained what kind of sump pumps and humidifiers they would use. The overall amount of knowledge they imparted on us was incredible!
They were very good and very knowledgeable. The humidifier has lasted 8 years and it comes and goes. I was happy and satisfied with the service. They were able to solve our problem. They were professional and problem solvers. They walked around the house thinking of ways to install it.
Licensing
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