Richair Comfort Solutions

About us

Established in 1994. After many years being in business, in July of 2007 we adopted new philosophy: "We should do only one thing, but we must do it really good." Since then, ductless mini split Systems, that is all we do! Carefully choosing right installers, constantly training, hand-picking quality materials and equipment - we want to make sure you get the best. By the end of 2008 we have installed more than 300 systems and became really proficient at it. That is because our technicians install ductless systems every single day (of course when weather permits). By now, more than a thousand systems have been installed, and more than a thousand happy customers enjoying their efficient comfort! Call us today to schedule an appointment at your convenience. We will be happy to help!

Business highlights

Emergency services offered
31 years of experience

Services we offer

Heating & Air Conditioning - Ductless Mini Split Installations & Service

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.7102 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
6%
3
1%
2
1%
1
4%
Showing 51-75 of 102 reviews
Kenneth S.
May 2015
5.0
Yes, I recommend this pro
.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Boris F.
May 2015
5.0
Yes, I recommend this pro
$1,700
.
Response from Richair Comfort Solutions

"Thank you for your review. We are working hard, and your opinion is very important to our team. Please also tell your neighbors, family and friends"


Nami R.
May 2015
5.0
Yes, I recommend this pro
$1,900
.
Response from Richair Comfort Solutions

"Thank you for your review. We are working hard, and your opinion is very important to our team."


TC C.
May 2015
5.0
Yes, I recommend this pro
$1,000
unknown
Response from Richair Comfort Solutions

"Thank you for your review. We are working hard, and your opinion is very important to our team."


JENNIFER W.
Apr 2015
1.0
See above
Response from Richair Comfort Solutions

"I am sorry this happened. Something went wrong with our scheduling system (we lost a few appointments). How can we make it up for you?"


Richard B.
Apr 2015
5.0
Yes, I recommend this pro
$120
unknown
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opinion is very important to our team. Please tell your neighbors, family and friends"


Paul H.
Feb 2015
5.0
Yes, I recommend this pro
$15,000
.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opinion is very important to our team. Please tell your neighbors, family and friends"


Shoshana S.
Jan 2015
5.0
Yes, I recommend this pro
unknown
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opinion is very important to our team. Please tell your neighbors, family and friends"


Frances L.
Jan 2015
5.0
Yes, I recommend this pro
unknown
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opinion is very important to our team. Please tell your neighbors, family and friends"


Giles H.
Nov 2014
3.0
$300
He quoted me $1200 for the labor. He said the part was bad. 2 other companies told me that the part cost $600 or $700.  They did the work, but you have to be careful with the technician that you are dealing with. I like the fact that you are able to get in touch with someone, but I disliked the prices, and the guy seemed like there were things he wanted to change. I insisted that he dusted it or clean it off. I would ask him if he just wanted to clean it off, and he would suggest I buy a new one. In the end he cleaned it up and the heat still works.
Response from Richair Comfort Solutions

"Hello, and thank you for your review. You are correct, the part indeed is about $700 (including tax), but this is the cost, without any reasonable mark up and labor. Unfortunately lots of people see the price over the internet and get locked on it. What about time a technician must spend to go get the part and come back, what about gas, insurance, payroll tax, and future warranty? These are hidden fees that no-one think about, and the mark up is to compensate for these additional expenses... Our technician offered to replace the part, or to clean the part. You chose lower estimate, i.e. cleaning. It does not mean our technician was dishonest. You see, if our technician did not offer to replace the part now, just quietly cleaned the part, and the part failed in a few months - who would you blame? I hope this part works for you for a long time, and you enjoy your heating. Best wishes, Richair' Team"


Michael G.
Oct 2014
3.0
They were way too expensive so I went with somebody else. Their quote was about 50-percent more expensive than the closest competitor. They came out and provided the estimate promptly. The service they did provide was good.
Response from Richair Comfort Solutions

"Thank you for your review, we appreciate every opinion. We looked into the service call history, and here is the technician's conclusion: "During troubleshooting found out that 1 zone at 3-zone-manifold is defective and needs replacement/repair - customer will repair himself. Troubleshooting is completed." We do not see anything wrong in your decision to do the repair yourself, except it could be harmful to the equipment and dangerous to you... Good luck with repair!"


Gabe C.
Oct 2014
5.0
Yes, I recommend this pro
.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opinion is very important to our team. Please tell your neighbors, family and friends"


JOANNE T.
Oct 2014
5.0
It was fine but I didn't go with them.  I went with another company.
Response from Richair Comfort Solutions

"Thank you for your review, your opinion matters"


LISA M.
Oct 2014
5.0
They were very helpful; he was able to work through different configurations of my air conditioning and he put everything in writing for me.
Response from Richair Comfort Solutions

"Thank you for your review, your opinion matters!"


Janie B.
Oct 2014
5.0
Yes, I recommend this pro
I would give them the highest grade. They are extremely effective. They are reasonably priced. They have a high degree of technical knowledge.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Andrew S.
Oct 2014
5.0
Yes, I recommend this pro
It was good. They were very accommodating. They did it in a very short amount of time. They accommodated us very nicely. They were friendly and professional. They did a good job. They were a little pricey.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Angelo V.
Oct 2014
5.0
$22,000
It was too expensive. The gentleman was very helpful, knowledgeable and soft-spoken. The price was just beyond we can afford. The consultation was fine.
Response from Richair Comfort Solutions

"I am sorry we did not meet your budget. If you still did not move with the project, please give us a call, we will try to help now"


ELVIA C.
Oct 2014
4.0
Yes, I recommend this pro
$5,000
unknown
Response from Richair Comfort Solutions

"I am sorry you had somewhat unhappy experiences. Could you please call us to discuss how to make it right for you?"


Roger D.
Sep 2014
5.0
Yes, I recommend this pro
$2,500
.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Helene W.
Sep 2014
5.0
Yes, I recommend this pro
$17,500
The work was done in a timely and professional way.  The crew took care to cover the furniture and flooring when working in the house and cleaned up when done. I was shown how to use the remotes and told how to clean the units. Everything is working great.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


NICOLE M.
Sep 2014
5.0
Yes, I recommend this pro
$5,100
It went great!! They sent someone to give the estimates. They helped us stay within our budget yet we got the most appropriate units for our home. The actual installation took two days just like they said. They were fast yet did everything properly and cleaned up all the mess that was made. I would highly recommend their services. They also did all the paperwork to help me get a rebate from Con Edison. I only had to sign and mail it!!
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Christopher C.
Jul 2014
5.0
Yes, I recommend this pro
$12,000
The installation associates were punctual, kept things clean, and overall took pride in the installation. The entire process took about 4 days, but the project manager walked me through each step of the process, and listened to my feedback.
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Nancy R.
Jun 2014
5.0
Yes, I recommend this pro
.
Response from Richair Comfort Solutions

"Thank you for good rating. We are working hard, and your opimion is very important to our team. Please tell your neighbors, family and friends"


Elizabeth A.
Jun 2014
2.0
$1,350
I called them and they were great at getting me an appointment and the person I spoke to gave me a breakdown of the pricing information. On the day of the appointment, the technician had written the address incorrectly so instead of 109 he was at 111. Once he checked the unit he found he had to change a cap on the inside unit and pressurize the outside units and add the refrigerant. At this point he tells me the job is going to be a minimal of $1200. When he saw the look of shock he says well we are not the cheapest, but this was far above what i was quoted on the phone and there was not a huge amount of work that needed to be done besides pressurizing the units. Since summer is coming I had to have the units serviced and I just paid their price, but I will  not be using this company again.
Response from Richair Comfort Solutions

"I am sorry you had unhappy experiences. We looked into this incident and did not find any wrongdoing on our part. Apparently, the price quoted over the phone was to diagnose and repair one AC unit, but when the technician arrived you asked him to also look at the second unit, which of course raised the price. The estimate was given to you BEFORE the technician started his work, if you felt it was out of your budget you should have stopped the technician. Otherwise I hope the whole job was done to your satisfaction"


Winfried B.
May 2014
5.0
Yes, I recommend this pro
$7,000
unknown
Response from Richair Comfort Solutions

"Thank you for good words. We are working hard, and your praise is very important to our team. Please tell your neighbors, family and friends"

Showing 51-75 of 102

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Richair Comfort Solutions is currently rated 4.7 overall out of 5.
Richair Comfort Solutions accepts the following forms of payment: CreditCard
Yes, Richair Comfort Solutions offers free project estimates.
No, Richair Comfort Solutions does not offer eco-friendly accreditations.
No, Richair Comfort Solutions does not offer a senior discount.
Yes, Richair Comfort Solutions offers emergency services.
No, Richair Comfort Solutions does not offer warranties.