"We here at Mako want to thank you for your review."

"Thank you for the wonderful review. We are pleased to hear that your situation at hand was resolved in a professional and timely manner. We are always here to help."

"Thank you for your review."

"Thank you for the wonderful review. We appreciate your business and are always a phone call away."

"We here at Mako thank you for your review."

"We here at Mako thank you for your review."

"Glad we could resolve your situation over the weekend but we are very concerned with your disappointment with our product two years after our installation. We also feel that you may not be properly informed of what the current plumbing codes are. We want satisfied customers and have installed hundreds of Wolverine Brass shower bodies (the product that we stock that comes with a 100 year warranty). All of our “A” rated reviews pertaining to shower bodies have used this product and are very satisfied with the outcome. Therefore let me (your technician/plumber) try to be clearer in explaining why we are forced to install products that fall within water conservation codes. The three handle shower body and valve that was leaking out of control in your house is no longer allowed to be replaced directly. We as licensed plumbers are only allowed to retro-fit in single handle, pressure balanced, anti-scald shower bodies and valves. The plumbing code allows for only 2.5 gallons per minute heads and valves to be used as replacements for the old water wasting 3 handle valves and bodies and heads. We will always respond to a customer’s concerns; however we will never perform out of code procedures to make a buck or two. 30-50-75 year old 3 & 4 handle shower bodies can and have scalded and injured a huge number of people in the past and the plumbing code was re-written and re-mandated expressly to stop the dangerous and wasteful nature of your old body types that I had to change. As we recommended after changing your shower body, you can change your shower head to a low consumption head that will provide a stronger stream while still maintaining our principals of code compliance. In regards to our last conversation, you had mentioned that you did not want to deal with this until next year. Please let us know when we can get back to you, we would like to see if we can do something within our parameters to get you to enjoy your showering experiences going forward."

"Thank you for taking the time to write such a great review. We are pleased to hear that Rob was able to assist you in both your situation at hand and with helpful tips for your pet! We are always a phone call away."

"Thank you for taking the time to write such a great review. We are pleased to hear that we were able to help you in your time of need and we are always a phone call away."

"We here at Mako want to thank you for the great review. We strive for customer satisfaction and are pleased to hear we resolved your situation at hand."

"Thank you for your review."

"Thank you for taking the time to write a great review."

"Thank you so much for the wonderful review. We are always a phone call away."

"Thank you for the great review. It's customers like yourself who we love to have for a lifetime. We are happy to hear all went well. We are always a phone call away."

"Thank you so much for taking the time to write a great review. We are always here when you need us."

"Thank you for taking the time to write such a great review. We strive in customer satisfaction and are happy to hear how well your situation was resolved. Yes, we are extremely thorough and professional with our customers and in teaching our new employees how Mako works in keeping up with these great reviews."

"Thank you for taking the time to write a great review. We are happy to hear that we were able to resolve your situation and how satisfied you are with our work."

"Thank you for the great review."

"Thank you for the great review. We are happy to hear that all went well and we are always here if you need us."

"Thank you for the great review. Happy to hear that we were able to resolve your situation."

"We here at Mako want to thank you for writing a great review. We are pleased to hear that we were able to resolve your situation at hand. We strive for customer satisfaction. We are always here if you need us."

"Thank you for taking the time to write a great review. It's great customers like yourself that give proof of how hard we strive to be honest, efficient and professional to our customers who we hope to have for a lifetime."

"Thank you for a great review!"

"Thank you very much for the rave review of our company. You are "right on" with saying your father said "buy it right or buy it twice". We believe in that. Unfortunately we have only letter grades less than A's in the price and cost arena. We know that quality doesn't cost...It pays for itself. We really appreciate you [pointing that out to the general public. Let me say this, would you feel comfortable paying 1/2 price for a nice car-like BMW/Audi? There must be something wrong with it (car/plumbing/electrical). the only thing we feel that needs addressed is Danny @ Light Works Electric...who were also very professional and timely when it came to providing electricity to the kick space heaters. We have had nothing but good experiences with using them as our sub-contractor. Truly happy that the kickers are working well for you. We have heated many houses especially in the Long Beach area where space is very limited with kickers. In some cases we can heat the whole house with those little units. As stated before, thank you sincerely for the great review. Looking forward to meeting you again maybe socially as well as professionally."

"We here at Mako want to thank you for such a great review. We are happy to hear how well things went and how we were able to resolve the situation in a timely manner. We are always here if you need us."